Top 28 Call center representative Jobs in High Springs, Fl

Customer Service Representative II
Gainesville Regional Utilities —Gainesville, FL
- $20.52 - $28.72 an hour
- Email
- Microsoft Excel
- Microsoft Outlook
- English
- Flexible schedule
5d
Call Center Agent 1 - Gainesville
CAMPUS USA CREDIT UNION —Jonesville, FL
- $38,400 - $45,200 a year
- Full-time
- High school diploma or GED
- Product management
- Conflict management
- Paid parental leave
- Paid holidays
Part Time Customer Service Representative/Call Center Rep (Remote)
Automated Health Systems —Gainesville, FL
- $14 - $15 an hour
- Part-time
- Remote
- Bilingual
- Mid-level
- High school diploma or GED
- Wellness program
- Opportunities for advancement
Quick Apply
Contact Center Representative
FLORIDA CREDIT UNION —Gainesville, FL
- Full-time
- High school diploma or GED
- Driver's License
- 1 year
- Opportunities for advancement
Licensed Health Insurance Agent (1099 – Remote, Florida)
IDEA Insurance LLC —Florida
- $64,098.33 - $77,193.69 a year
- Temporary
- Remote
- Spanish
- English
- Mid-level
- Work from home
- Flexible schedule
Quick Apply
14d
Remote Inbound Sales Representative - $16.00 Hourly + Commission
Extra Space Management, Inc —Gainesville, FL
- From $16 an hour
- Full-time
- Remote
- Pass drug screening
- Windows
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
5d
Automotive BDC Representative (Call Center Agent)
Parks Motor Group of Gainesville —Gainesville, FL
- $15 - $18 an hour
- Weekends as needed
- Dealership
- Computer skills
- Communication skills
- Paid training
- Paid holidays
Quick Apply
Administrative Support Assistant I
University of Florida —Gainesville, FL
- $16.77 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Inventory management
2h
Telemarketer - State Farm Agent Team Member
ryan larmann - State Farm Agent —Alachua, FL
- $16 - $25 an hour
- Full-time
- Communication skills
- Entry level
- Paid time off
- Flexible schedule
Quick Apply
Remote Bilingual Inbound Sales Representative - $17.00 Hourly + Commission
Extra Space Management, Inc —Gainesville, FL
- From $17 an hour
- Full-time
- Remote
- Spanish
- Pass drug screening
- English
- Health insurance
- Dental insurance
Quick Apply
5d

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Call Center Agent 1 - Gainesville
CAMPUS USA CREDIT UNION —Jonesville, FL
Assist members and potential members with their telephone requests. 0 - 1 year of similar or related experience. Saturday: 8:45 AM - 2:15 PM (1-2 per month).
$38,400 - $45,200 a year

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Customer Service Representative II

Gainesville Regional Utilities -
Gainesville, FL

Apply Now

Job Details

$20.52 - $28.72 an hour
5 days ago

Benefits

Flexible schedule

Qualifications

Microsoft Excel
Microsoft Outlook
Word embeddings
Typing

Full Job Description

Location: Gainesville, Florida

Salary Range: $20.52 - $28.72

Posting Summary

Gainesville Regional Utilities (GRU) is seeking a skilled and customer-focused Customer Service Representative II to assist utility customers with accessing services, resolving account concerns, processing payments and service requests, and navigating applicable policies and procedures. This position serves as a primary point of contact for customers and requires the ability to research issues, analyze information, identify appropriate solutions, and accurately document customer interactions.

The ideal candidate will demonstrate strong problem-solving abilities, clear and effective verbal and written communication, excellent time management, and a high level of professionalism. Successful candidates must be able to remain composed in challenging situations, manage multiple priorities, maintain accuracy under pressure, and provide responsive, courteous service in a fast-paced utility environment.

Application Deadline

Application must be received by 11:59pm EDT on Wednesday, August 26, 2026.

To be considered for this position, testing results must be received by 5pm, Monday, August 31, 2026.

Testing Requirement

Testing results are due by 5pm EDT, Monday, August 31, 2026.

***Test scores are good for 1 year***
If you have completed testing in the past year, you are responsible for ensuring your scores are emailed to [email protected] before the above deadline.

These are mandatory assessments and all three test must be completed for further consideration for this position. To be considered for this position you must take and pass the following assessments:

Typing (Passing score is 35WPM; Average Standard Net WPM is the score we go off of)
Word
Excel

IF YOU HAPPEN TO FAIL YOUR TESTING, YOU MAY RETAKE THE TEST AS LONG AS SCORES ARE RECEIVED BEFORE THE DEADLINE

To schedule testing please contact CareerSource North Central Florida by emailing [email protected] your request. They are the test administrator and will be able to assist you with your assessments. This testing is done online. PLEASE LISTEN TO THE ENTIRE MESSAGE FOR INSTRUCTIONS.

FLSA Exemption Status

Non-Exempt

Summary

This is complex, skilled and responsible work assisting utilities’ customers in planning and accessing a variety of services or coordinating operational customer service activities.

Positions allocated to this classification report to a designated supervisor and work under limited supervision. Work in this class is distinguished from other classes by its emphasis on mid-level skilled customer service and technical work in a multiple utility service environment where the focus is customer engagement.

Examples of Work

Essential Functions:

Depending on the area of assignment:

Serves as primary contact to answer, screen, research, inform, advise, record, process, and follow-up all utility customer requests efficiently and expeditiously as received by phone, mail, or personally from citizens, elected officials, agencies, City employees, and clients.

Analyzes income and expense information and provides solutions uniquely suited to individual customers.

Analyzes and maintains customer information to determine deposit requirements and processes utility payments, deposits, permits and services, handling delinquent accounts and resolving customer account disputes.

Assists in emergency storm situations for service restoration.

Correctly applies policies and procedures pertaining to Utilities Customer Service Operations.

Accurately and efficiently obtains and enters customer service information into a customer information system and maintains department records.

Provides customer service training to new employees.

Participates in meetings and prepares reports as requested.

Acts as liaison both internally and externally.

Attends work on a continuous and regular basis.

Non-Essential Functions:

Performs other duties as assigned.

Examples of Work (continued)

Education

Candidate should possess:

a high school degree or possession of an acceptable equivalent diploma; or
an Associate’s degree from an accredited educational institution with major coursework in business administration, public administration, public relations, retain, banking, call centers or utilities (consistent with the needs of the hiring department); or
a Bachelor’s degree from an accredited educational institution with major coursework in business administration, public administration, public relations, or related field.

Experience

Three (3) years of progressively responsible experience in public contact, customer service relations, retail, banking, call centers, or utilities (consistent with the needs of the hiring department) with a High School degree or equivalent; or one year (1) year of experience in public contact, customer service relations, retail, banking, call centers, or utilities (consistent with the needs of the hiring department) with an Associate degree. If a Bachelor’s degree has been achieved in business administration, public administration, public relations, or related field, there is no additional experience required.

GRU Competencies

Adaptability, Flexibility, Fostering Innovation

Contributes to Achieving GRU's Mission: GRU will provide safe, reliable, competitive utility services in an environmentally responsible manner and will actively contribute to the enhancement of the quality of life in our community

Customer Focus

Role Specific Competencies

Accountability & Dependability

Contributes to a Positive Work Environment

Safety

Certifications

None

Knowledge, Skills, and Abilities

Depending on the area of assignment:

Thorough knowledge of office practices and procedures, business English, spelling, and commercial arithmetic.

Basic knowledge of utility services industry, GRU and City operations, and applicable ordinances, policies, and procedures.

Basic knowledge of or ability to learn utilities billing and records policies and procedures.

Basic knowledge of new service procedures and regulations.

Basic knowledge of credit and collections procedures and regulations.

Basic knowledge of or ability to learn government services.

Working knowledge of computers and relevant software including, but not limited to, MS Word, Excel, Outlook, Internet Explorer and SAP.

Ability and willingness to work with customers on a daily basis and remain composed in stressful encounters.

Ability and willingness to remain flexible, positive, and productive in a changing environment.

Ability to use good interpersonal skills through written communications and through oral communications on the telephone and in person.

Ability to exercise independent judgment and initiative in the preparation, filing, tracking, monitoring, and retrieval of customer information.

Ability to work effectively with elected officials, co-workers, charter officers, department heads, representatives of other agencies, other city employees, and the general public in a team environment.

Ability to effectively manage flexible work schedules.

Ability to work under pressure and maintain high level of accuracy.

Ability to prepare and maintain complex records and reports.

Knowledge, Skills, and Abilities (continued)

Physical Requirements

Climbing - Rarely/Never

Driving - Rarely/Never

Far Vision Acuity - Continually

Fine Manipulation - Rarely/Never

Foot or Leg Controls - Rarely/Never

Gross Manipulation - Rarely/Never

Hearing - Continually

Keyboarding - Continually

Lifting or Carrying>50 lbs. - Rarely/Never

Near Visual Acuity - Continually

Normal Color Vision - Continually

Peripheral Vision - Continually

Pushing or Pulling > 50 lbs. - Rarely/Never

Reaching Above Shoulder Level - Rarely/Never

Reaching Overhead-Rarely/Never

Sitting - Continually

Speaking - Continually

Standing or Walking - Occasionally

Stooping, Kneeling, or Crawling - Rarely/Never

Environmental Requirements

Required to work during emergency conditions.

Apply Now

Refine Your Search

call center representative jobs in high springs, fl

Customer Service Representative II

Call Center Agent 1 - Gainesville

Part Time Customer Service Representative/Call Center Rep (Remote)

Contact Center Representative

Licensed Health Insurance Agent (1099 – Remote, Florida)

Remote Inbound Sales Representative - $16.00 Hourly + Commission

Automotive BDC Representative (Call Center Agent)

Administrative Support Assistant I

Telemarketer - State Farm Agent Team Member

Remote Bilingual Inbound Sales Representative - $17.00 Hourly + Commission