Top 14 Hotel front desk supervisor Jobs in Highland, Ca

Supervisor, Hotel Front Desk
Yaamava Resort & Casino at San Manuel —Highland, CA
- Extended hours
- Microsoft Excel
- Microsoft Outlook
- English
Hotel Bell Person
Yaamava Resort & Casino at San Manuel —Highland, CA
- Extended hours
- English
- Office
- Hotel
Assistant General Manager
Marriott International, Inc —Perris, CA
- $70,310 - $80,000 a year
- Weekends as needed
- Sales
- Mid-level
- Hotel
Hotel Reservation Agent
Yaamava Resort & Casino at San Manuel —Highland, CA
- Extended hours
- Mid-level
- Office
- Hotel
Front Desk Associate
Country Inn & Suites by Radisson, Ontario at Ontario Mills —Ontario, CA
- $18.00 - $18.50 an hour
- Overtime
- Computer literacy
- English
- Hotel
- Health insurance
- Paid time off
Quick Apply
Front Desk Agent
Marriott International, Inc —Perris, CA
- $17.75 an hour
- Full-time
Front Desk Agent
Fairfield Inn & Suites Moreno Valley —Moreno Valley, CA
- $17.00 - $17.50 an hour
- Part-time
- Inventory control
- High school
- Mid-level
Quick Apply
Operations Supervisor
Marriott International, Inc —Perris, CA
- $18.75 an hour
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
7d
Night Auditor & Hotel Operations
Marriott International, Inc —Perris, CA
- $18.75 an hour
- Part-time
- Hotel
- High school diploma or GED
- Accounting
Night Auditor
Marriott International, Inc —Perris, CA
- $18.75 an hour
- Overnight shift
- Hotel
- High school diploma or GED
- Accounting
Pet Hotel: Front Desk Reservation Specialist
ufuria —Rancho Cucamonga, CA
- From $12 an hour
- Holidays
- 5 years
- Computer literacy
- English
Quick Apply

More jobs to discover

Find similar jobs that you might be interested in.

Hotel Bell Person
Yaamava Resort & Casino at San Manuel —Highland, CA
No Driving Responsibilities: Role does not require a driver’s license or insurance. At the discretion of the San Manuel Tribal Gaming Commission, you may be…
Bellperson/Shuttle Driver
Hilton —Ontario, CA
Welcome and assist guests: Greet and escort arriving and departing guests, transport luggage, and familiarize guests with their rooms and amenities.
$17.25 an hour

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Hotel Front Office Supervisor-PM
Fairfield Inn & Suites —Grove City, OH
Assist in managing daily hotel operations, including front desk activities, guest services, and human resources functions.
From $17.67 an hour
Quick Apply
Operations Supervisor
Courtyard Columbus Easton —Columbus, OH
Establish credit control with guests, monitor high balances and cash handling procedures. Utilize findings to put actions in place to eliminate future guest…
From $20 an hour
Quick Apply
10d

Show more jobs in cities nearby

I want to receive the latest job alert for hotel front desk supervisor in highland, ca

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

hotel front desk supervisor jobs near highland, ca

Supervisor, Hotel Front Desk

Yaamava Resort & Casino at San Manuel -
Highland, CA

Apply Now

Job Details

Full-time

Qualifications

Customer communication
Confidential information handling
English
Math

Full Job Description

Under the direction of the Manager, Front Desk, the Supervisor, Front Desk is responsible for ensuring the Front Desk Team creates a pleasurable experience for all guests, prides itself on exceptional proactive service and unparalleled knowledge of property and services, and partners effectively with all other hotel departments to seamlessly cater to guest needs. Leads and guides their team to create unique memories, and maintain professional relationships with guests to enhance their overall experience, while following and meeting Service Excellence Standards. Assists in managing and supporting consistency of service and delivering results that contribute to the mission and overall success of the Hotel, including accomplishing performance objectives linked to improving customer service and the value of the Hotel’s products and services to its customers and clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Supervises the operation of Front Desk and provides support to Team Members as needed. Supervisor monitors daily performance of Front Desk Team Members to ensure duties are completed accurately, efficiently and timely. Oversees Hotel Front Desk processes: ensuring rooms and services are correctly accounted for; provides direction to team members on cash handling, credit cards and other forms of payment in accordance with hotel credit and cash handling policies. Monitors and assists with work schedules and special assignments. Welcomes guests with friendly demeanor and ensures Team Members are following Yaamava’ Brand Service Standards. Demonstrates thorough knowledge of hotel information including but not limited to latest promotions, rates, products and availability.
2. Assists in training and communicating with team members on new processes, procedures, electronic or systems applications, and guest services. Leads team members to feel empowered to provide excellent service by addressing and resolving guest concerns with immediate and exemplary solutions. Ensures guest interactions are handled with the highest level of hospitality and professionalism, accommodating special requests whenever possible with sense of urgency.
3. Compiles and reviews daily reports, audits and logs to measure quality of operation and escalate matters accordingly. Assists Front Desk Manager in identifying and recommending plans of action or solutions for Front Desk Team Members on Front Desk concerns
4. Communicates and collaborates with all department leaders and team members to ensure guest experience is personalized and executed seamlessly. Remains in open communication with VIP Services and Player Development to respond to guest reservation modifications and inquiries. Assists Hotel Senior Management in communicating issues and problems in relation to guests, team members, safety, VIP Services and Player Development. Safeguards confidential nature of guest, department, and enterprise data.
5. Acts in accordance with policies and procedures when working with front of house equipment and property management systems and monitors proper usage by team members. Reports all maintenance issues pertaining to facility via internal systems and ensures resolution. Adheres to all health and safety policies and procedures set by the enterprise.
6. Performs other duties as assigned to support the eﬃcient operation of the department.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning reviewing and directing work; evaluating and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Makes hiring decisions and designs individual development plans with succession planning in mind for all key roles.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

Bachelor’s Degree from an accredited college or university in a related industry required.
Minimum one (1) years’ of hotel experience as Front Desk Agent, Night Auditor or a Customer Service-related field is required. Experience in a luxury hotel and/or resort preferred
Minimum one (1) year of experience in a role leading and coaching others to meet and exceed standards is preferred.
Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

Strong English skills, both oral and written required.
Intermediate proficiency in Microsoft Office (PowerPoint, Word, Excel and Outlook) desired. Must have good mathematical and organizational skills.
Must uphold and protect financial, private and confidential information at all times.
Must have strong customer service, problem solving and communication skills.
Must be able to deliver excellent service in sometimes tough situations and maintain composure under demanding settings.

REQUIRED LICENSES, CERTIFICATIONS AND REGISTRATIONS

At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
No Driving Responsibilities: Role does not require a driver’s license or insurance.

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS – ENVIRONMENT

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.

Primary work environment is in a climate-controlled office setting.
Work requires travel to attend meetings, trade shows, and conferences.
Incumbents may be required to work evening, weekend and holiday shifts.
Must be able to work in a fast-paced, high-demand environment.
Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.
Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.
Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.
Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.
Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.
Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.
The employee may be exposed to fumes or airborne particles including secondhand smoke.

Reasonable accommodation will be made in compliance with all applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

Apply Now

Refine Your Search

hotel front desk supervisor jobs in highland, ca

Supervisor, Hotel Front Desk

Hotel Bell Person

Assistant General Manager

Hotel Reservation Agent

Front Desk Associate

Front Desk Agent

Front Desk Agent

Operations Supervisor

Night Auditor & Hotel Operations

Night Auditor

Pet Hotel: Front Desk Reservation Specialist

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for hotel front desk supervisor in highland, ca

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected