Top 5210 Shift manager Jobs in Highland Heights, Oh

Customer Service Manager
CLEVELAND RANGE LLC —Mayfield, OH
- $80,000 - $100,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Wellness program
- Paid holidays
Quick Apply
General Manager
Zoom Express Car Wash —Willoughby Hills, OH
- $60,000 - $80,000 a year
- Weekends as needed
- Computer literacy
- High school diploma or GED
- Ability to lift 50 pounds
- Paid training
- Continuing education credits
2d
Senior Tax Manager
TPM Placement —Chardon, OH
- $130,000 - $150,000 a year
- Full-time
- Background check
- 7 years
- CPA
- Profit sharing
- Health insurance
Quick Apply
SAP Plan to Produce (PTP) Manager
Materion Services Inc —Mayfield Heights, OH
- Full-time
- 8 years
- Mentoring
- Military encouraged
Quick Apply
Software Engineering Manager
Spang & Company —Mentor, OH
- 7 years
- Master's degree
- JavaScript
- 401(k) matching
Quick Apply
Accounting Manager
Cleveland Property Management Group, LLC —Cleveland, OH
- $48,000 - $60,000 a year
- Full-time
- Background check
- Google Workspace
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
2d
Inside Sales Manager
Ericson Manufacturing —Willoughby, OH
- Full-time
- Hybrid work
- Microsoft Outlook
- Marketing
- 5 years
- Health savings account
- Paid holidays
Quick Apply
Senior Manager, HMG Central Intake & Referral
Bright Beginnings ESCNEO —Independence, OH
- $74,487 - $104,282 a year
- Full-time
- Marketing
- Writing skills
- Master's degree
- Paid holidays
- Health insurance
Quick Apply
Community Manager
Gemstone Communities —Chardon, OH
- $50,000 a year
- Weekends as needed
- Mid-level
- 3 years
- Driver's License
- Health savings account
- Disability insurance
Quick Apply
Program Manager (Launch Engineer)
Anchor Manufacturing Group, Inc. —Cleveland, OH
- $75,000 - $110,000 a year
- Full-time
- Background check
- Mid-level
- US work authorization
- Health savings account
- Health insurance
Quick Apply
Associate Product Manager
Checkpoint Surgical —Independence, OH
- Full-time
- Background check
- Surgery
- Marketing
- Health savings account
- Health insurance
Quick Apply
3d
Electrical Assistant Project Manager/Estimator
Zenith Systems —Bedford Hts, OH
- Full-time
- Background check
- Construction site
- Customer service
- Health savings account
- Health insurance
Quick Apply
Clinical Supervisor
Murtis Taylor Human Services System —Cleveland, OH
- $58,000 - $65,000 a year
- Weekends as needed
- LMFT
- Nursing
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Human Resources Manager
Chem Technologies, Ltd. —Middlefield, OH
- Full-time
- Background check
- Management
- 5 years
- Paid holidays
- Disability insurance
Quick Apply
Mental Health Case Manager - Bilingual Arabic
Community Behavioral Health Center —Cuyahoga County, OH
- $29 an hour
- Part-time
- Background check
- Psychiatry
- Adults
- Health insurance
- Dental insurance
Quick Apply
11d
Regional Manager - Healthcare Clinics
Confidential —Cleveland, OH
- $55,000 - $65,000 a year
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Clinic
- Mileage reimbursement
- Health insurance
Quick Apply
Accounts Receivable Manager
Infinity Construction Co., Inc. —Cleveland, OH
- $65,000 - $75,000 a year
- Full-time
- Mid-level
- GAAP
- Data entry
- Profit sharing
- Disability insurance
Quick Apply
Manager, Financial Forecasting & Systems
Medical Mutual of Ohio —Cleveland, OH
- Hybrid work
- Microsoft Access
- CPA
- Office
- Health savings account
- Disability insurance
Collections Manager
Electronic Merchant Systems —Cleveland, OH
- From $65,000 a year
- Full-time
- Oracle
- Management
- 5 years
- AD&D insurance
- Health insurance
Quick Apply
RN Case Manager
Advanced Home Health & Hospice of Cleveland —Mayfield, OH
- $25 an hour
- Full-time
- CPR Certification
- RN License
- BLS Certification
Quick Apply

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Customer Service Manager

CLEVELAND RANGE LLC -
Mayfield, OH

Quick Apply

Job Details

Full-time
$80,000 - $100,000 a year

Benefits

Wellness program
Paid holidays
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
On-the-job training
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Sales support
Managing teams in a customer support role
Customer service
ERP systems
Sales order data entry
Team development
Manufacturing
AI

Full Job Description

This role is onsite in Mayfield Heights, OH

We are Cleveland!

Cleveland Range, is a leading manufacturer and designer of steam cooking equipment. We have a long and proud history of serving the foodservice industry with quality and innovative cooking devices. Our current product offerings include steamers, combination steamer-ovens, kettles, braising pans and specialty application ovens.

The Customer Service Manager leads the customer service organization and drives a customer focused, responsive attitude through to the end user of the market for Cleveland. Manages customer challenges and opportunities through a process-focused approach, following duties personally or through subordinates. Establish best practices and customer satisfaction. Manages, plans and coordinates the Customer Service team to ensure quality, effectiveness, and efficiency meet both the organizational and external sales teams’ (Rep groups and Dealers) goals and expectations.

Major Accountability

Fosters communication with the production scheduling team to ensure orders are entered and processed timely to meet customer needs. Promote cohesion between the two teams by educating the Customer Service team on production constraints and lead times.
Maintain / Develop meaningful metrics and ensure goals are met. Sets the strategic direction for the team that aligns with company objectives and creates an environment / culture to exceed customer expectations.
Lead customer service teams to ensure the execution of sales order entry and order management to meet all business requirements and individual and team goals.
Provides support and issue resolutions to ensure best-in-class customer service. Identifies and escalates unresolved customer concerns or operational issues to the proper individual or department.

Collaborate with cross-functional teams to identify opportunities for process improvements and implement solutions to optimize customer experience. Specifically, collaborate with the shipping and warehouse personnel to minimize freight costs while balancing on time delivery.

Key Tasks and Responsibilities

Plans, directs, supervises, trains, and motivates Customer Service Teams.
Identifies and resolves customer concerns to drive customer-centric culture throughout the organization, emphasizing the importance of customer satisfaction in every decision and interaction.
Lead customer service group to ensure the execution of sales order entry and order management to meet all business requirements including headcount, budget, accuracy, cost, responsiveness, and timely resolution.
Fosters continuous Improvement culture to allow the organization to streamline activities and optimize the experience with the customer. Transaction efficiencies with automation, common practices, and eliminating waste as means to drive performance.
Consistently operate in a manner that aligns to the Company Core Values. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Specialized Skills, Knowledge, and Abilities

The individual must have a high sense of best-in-class customer service and the personality to help others.
Must be flexible and willing to adjust solutions and working hours to customer expectations with a strong sense of urgency.
Excellent organizational and interpersonal skills with ability to connect and communicate with different audiences.
Strong knowledge of the Cleveland products, Logistics processes, and QADEE/ERP system knowledge preferred.
Proficient in the use of Microsoft Office software including Outlook, Excel, Word, PowerPoint, and Teams.

The salary range for the role is $80,000 - $100,000 per year. The Customer Service Manager is a salaried exempt role.

OUR BENEFITS:
We believe that our people are one of our most valuable assets. That’s why we provide our employees with a competitive benefits package that helps protect their health, income and lifestyle. Some offerings are dependent upon the role, work schedule, or location, and can include the following:

Competitive wage
Healthcare (medical, dental, vision)
401(k) savings plan
Wellness Program
Supplemental Health Plans
Employee Assistance Program
Training and Development
Tuition Assistance
Holiday Pay opportunities
Employee discounts
Paid Time Off (PTO)
On-the-job training and skills development
Basic Life Insurance
Leave Program

For more company information, visit www.ClevelandRange.com
*

Cleveland Range, LLC. in Mayfield Heights, OH manufactures and markets a complete line of foodservice cooking equipment for restaurants, hotels, and institutions. The facilities in Mayfield Heights, OH are a division of Welbilt, Inc.

#INDCLEVEUS

#LI-Onsite

#Cleveland

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Parental leave
Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person

Quick Apply

Refine Your Search

shift manager jobs in highland heights, oh

Customer Service Manager

General Manager

Senior Tax Manager

SAP Plan to Produce (PTP) Manager

Software Engineering Manager

Accounting Manager

Inside Sales Manager

Senior Manager, HMG Central Intake & Referral

Community Manager

Program Manager (Launch Engineer)

Associate Product Manager

Electrical Assistant Project Manager/Estimator

Clinical Supervisor

Human Resources Manager

Mental Health Case Manager - Bilingual Arabic

Regional Manager - Healthcare Clinics

Accounts Receivable Manager

Manager, Financial Forecasting & Systems

Collections Manager

RN Case Manager

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