Summary
The Quality Manager is responsible for overseeing and maintaining quality assurance and compliance programs to ensure contractual, operational, and regulatory standards are consistently met across all assigned sites. This role leads quality control initiatives through inspections, audits, compliance monitoring, reporting, and corrective action tracking to support a qualified, compliant, and mission-ready security workforce.
Essential Duties and Responsibilities
- Oversee all aspects of contract quality assurance and quality control operations.
- Develop, implement, and maintain inspection and audit processes based on contractual requirements, operational standards, and company policies.
- Conduct scheduled and unscheduled quality assurance inspections across designated sites.
- Perform site evaluations and prepare detailed written reports outlining findings, trends, deficiencies, and corrective actions.
- Analyze inspection data and performance metrics to identify areas for operational improvement and ensure continuous compliance.
- Monitor security officer adherence to post orders, standard operating procedures, and contractual requirements.
- Verify personnel qualifications and ensure all required certifications, licenses, and documentation remain accurate and current.
- Support internal and external audits, validation processes, and client reviews by maintaining accurate records and quality documentation.
- Collaborate with management teams to develop process improvements and implement best practices that enhance operational quality and contract performance.
Supervisory Responsibilities
This position has no supervisory responsibilities.
Competency
To perform the job successfully, an individual should demonstrate the following competencies (minimum of 5):
- Adaptability - Adapts to changes in the work environment; Manages competing demands; Change's approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events; adapt to new product introduction, emergent business needs, and business evolution.
- Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
- Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.
- Dependability - follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. Goal and detail oriented.
- Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
- Oral Communication - speaks very clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in various meetings.
- Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
- Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Develops realistic action plans, Sets goals and objectives; Organizes or schedules other people and their tasks.
- Professionalism – Approaches others in a tactful manner; Reacts well under pressure Treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; Follows through on commitments.
- Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness; is fully committed to the Quality Management System (QMS).
- Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
- Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Minimum high school diploma or equivalent required. Some college education or business classes desirable.
- Minimum of two (2) years of experience in quality assurance, inspections, compliance monitoring, and field supervision. Civilian law enforcement, military law enforcement, or federal security operations preferred.
Language Skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations using English language. Ability to write routine reports, business correspondence, and procedure manuals. Ability to effectively present information in one-on-one and small group situations, respond to questions from groups of managers, clients, customers, other employees of the organization and the general public.
Mathematical Skills
Ability to calculate figures and amounts such as discounts, interest, commissions and percentages. Ability to apply concepts as fractions, percentages, ratios, and proportions to practical situations. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills
To perform this job successfully, Quality Manager should possess intermediate to advanced skills in Microsoft Office software including Word, Excel, Outlook and PowerPoint and should have a working knowledge of Internet programs.
Certificates, Licenses, Registrations
- Current/valid state driver's license
- CPR/AED/First Aid Certification
Other Qualifications
Must be eligible for and maintain U.S. Government suitability for work on federal contracts and successfully support compliance requirements associated with the applicable contract quality standards.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, sit, and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, the ability to adjust focus, and the ability to see and distinguish basic colors.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Other Tasks
This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
#WaldenWay
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
We offer every employee — from executive managers to administrative support to security professionals — unique and generous benefits, as well as opportunities for career growth.
So if you're ready to embark on a meaningful career with one of the nation's most dynamic and fastest growing security companies, apply with Walden Security today.
