Summary
The Human Resources (HR) Manager is responsible for leading and administering the credit union's human resources policies, programs and practices to support a positive, engaged, and high-performing organization. This role oversees the full employee lifecycle, including recruitment, onboarding, employee relations, compensation, benefits, payroll, performance management, training, and compliance.
The HR Manager serves as a trusted resource for employees and managers and is expected to proactively identify opportunities to enhance employee experience, strengthen organizational culture, improve HR processes, and support employee growth and engagement. This role combines day-to-day HR operations with a forward-thinking approach to building an exceptional workplace aligned with the credit union's mission, values, and commitment to serving its members.
Responsibilities and Duties:
Employee Recruitment, Experience, & Culture
- Foster a positive, respectful, and collaborative workplace culture and environment that reflects the credit union's mission, vision, and values.
- Lead full‑cycle recruitment, including sourcing, screening, interviewing, offers, and onboarding.
- Provide guidance on employee relations, coaching, conflict resolution, and performance issues.
- Manage employee engagement, recognition, wellness, and team‑building programs.
- Design and implement initiatives that strengthen satisfaction, retention, engagement, retention, and morale.
- Partner with managers to assess staffing needs and build effective recruiting and staff development strategies.
HR Operations & Systems
- Maintain accurate employee records, personnel files, and HRIS data.
- Continually improve HR workflows, processes, and efficiencies to enhance employee experience.
Training, Development & Performance Management
- Coordinate employee training and professional development initiatives to strengthen skills development and growth of our team.
- Assist managers with performance management processes, goal setting, coaching, and employee development planning.
- Promote a culture of continuous learning and accountability.
Compensation, Benefits & Payroll Administration
- Coordinate payroll processing and ensure maintenance of accurate, confidential payroll records.
- Administer employee benefit programs, enrollments, changes, communications, and annual renewals.
- Perform total compensation studies and analysis to ensure competitiveness of salary, benefits, and other incentives.
- Monitor compensation and benefits trends and proactively recommend retention‑focused improvements.
Legal & Regulatory Compliance
- Ensure compliance with federal, state, and local employment laws and regulations.
- Maintain and update HR policies, procedures, and employee handbooks.
- Support internal audits and regulatory reporting requirements.
- Monitor employment law developments and recommend policy or process updates.
- Ensure proper documentation and record retention practices are consistently maintained.
Education and Experience:
- Bachelor's degree in Human Resources, Business Administration, or related field, or equivalent combination of education and experience.
- Minimum three (3) to five (5) years of progressive HR experience with responsibility for multiple HR function, including leading projects, programs, initiatives, and teams.
- Working knowledge of federal and state employment laws and HR best practices.
- Experience in the financial services or credit union industry preferred.
- HR certification (SHRM‑CP, PHR, or equivalent) preferred.
- Experience using HRIS, payroll systems, and Microsoft Office.
Knowledge, Skills and Abilities:
- Passion for people development, engagement, and creating a positive work culture.
- Strong interpersonal skills with the ability to build trust and positive relationships at all levels of the organization.
- Excellent verbal and written communication skills.
- High level of integrity, professionalism, discretion, and confidentiality.
- Solution-oriented mindset with strong problem-solving and critical-thinking skills.
- Excellent organizational and time management skills with exceptional attention to detail.
- Ability to effectively manage multiple priorities in a fast-paced environment.
- Demonstrated initiative, creativity, and a commitment to continuous improvement.
- High emotional intelligence, self-awareness, and sound judgment.
Work Environment & Physical Demands:
- Indoor office environment with standard equipment use.
- Occasional lifting, up to 30 pounds; push and/or pull up to 50 pounds.
- Frequent standing, walking, and verbal communication.
- Frequent visits to other branches across the island and some travel outside of the island as needed.
The above information on this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties and responsibilities and qualifications required of employees assigned to this job.
Reasonable accommodation will be made to enable qualified individuals with disabilities to perform essential functions.
Pay: $70,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Ability to Commute:
- Hilo, HI 96720 (Preferred)
Work Location: In person
