Top 770 Center manager Jobs in Hoboken, Nj

Call Center Manager
TransCore, LP —Union, NJ
- $80,000 - $99,000 a year
- Full-time
- Mid-level
- 3 years
- Communication skills
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Manager, Central Scheduling Operations
St. Joseph's Health —Paterson, NJ
- $43.91 - $65.86 an hour
- Full-time
- Management
- Children
- Senior level
- 403(b) matching
- Paid holidays
Manager, Patient Access
St. Joseph's Health —Paterson, NJ
- $35.24 - $54.62 an hour
- 12 hour shift
- Management
- Customer service
- ER
Processing Center Manager-New Jersey Processing Center
Victoria's Secret —Carlstadt, NJ
- $99,800 - $135,240 a year
- Weekends as needed
- Mid-level
- Analysis skills
- Fair chance
Quick Apply
Technical Call Center Team Leader and Project Manager
Technogym —Jersey City, NJ
- $75,000 - $80,000 a year
- 5 years
- Mid-level
- Communication skills
- Health insurance
- Dental insurance
Assistant Manager, Contact Center
Municipal Credit Union —New York, NY
- $75,000 - $94,400 a year
- Full-time
- Research
- Mid-level
- 3 years
- Paid holidays
- Disability insurance
Quick Apply
Communication Center Manager
Union County College —Cranford, NJ
- $68,000 - $72,000 a year
- Extended hours
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid holidays
- Health insurance
Dual Enrollment & Pre-College Pathways Program Manager
Rutgers University —Newark, NJ
- $82,166 a year
- Full-time
- Computer literacy
- Supervising experience
- University
- Paid holidays
- Dental insurance
9d
Telephone Service Center Manager
New York University —New York, NY
- $102,200 - $122,200 a year
- Full-time
- Hybrid work
- HIPAA
- Analysis skills
- University
Call Center Manager
DEPARTMENT OF FINANCE —Manhattan, NY
- $81,144 - $101,791 a year
- Full-time
- High school
- Mid-level
- Administrative experience
- Work from home
- Loan forgiveness
1d
Manager Program
St. Joseph's Health —Woodland Park, NJ
- $57.99 - $92.79 an hour
- Full-time
- Microsoft Outlook
- Customer service
- 3 years
- 403(b) matching
- Paid holidays
Customer Service/Call Center Manager
NJ Institute For Pain Relief LLC —Cranford, NJ
- $55,000 - $62,000 a year
- Full-time
- Spanish
- English
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Practice Development & Community Engagement Manager
Madison Medical Sports & Rehabilitation Center —Madison, NJ
- $80,000 - $90,000 a year
- Full-time
- Hospital
- Urgent Care
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
RN Clinical Liaison
Journey Hospice —West Caldwell, NJ
- $90,000 - $100,000 a year
- Full-time
- Nursing
- Bachelor of Science
- Mid-level
- Wellness program
- Paid holidays
4d
Case Manager
Mosholu Montefiore Community Center —Bronx, NY
- $49,000 - $52,000 a year
- Full-time
- Background check
- Spanish
- HIPAA
- 403(b) matching
- Health insurance
Quick Apply
Nurse Manager Interventional Radiology
BronxCare Hospital Center —Bronx, NY
- From $145,000 a year
- Full-time
- Acute care
- Nursing
- RN License
- Health insurance
- Dental insurance
Quick Apply
Residence Manager
Paul J. Cooper Center for Human Services Inc —Brooklyn, NY
- $66,560 - $70,720 a year
- Full-time
- Experience working with individuals with developmental disabilities
- CPR Certification
- Management
Quick Apply
Unit Manager – Subacute Floor (RN)
Belgrove Rehabilitation and Nursing Center —Kearny, NJ
- $105,000 - $110,000 a year
- Full-time
- Nursing
- Skilled nursing facility
- RN License
- Health insurance
- Dental insurance
Quick Apply
Collision Center Prepper
MERCEDES-BENZ MANHATTAN, INC. —North Bergen, NJ
- $18 - $19 an hour
- Full-time
- Dealership
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Human Resources Manager
Skilled Nursing and Rehabilitation Center —Morristown, NJ
- Full-time
- Skilled nursing facility
- Management
- Mid-level
- Health insurance
- Dental insurance
Quick Apply

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center manager jobs near hoboken, nj

Call Center Manager

TransCore, LP -
Union, NJ

Quick Apply

Job Details

Full-time
$80,000 - $99,000 a year

Qualifications

Live chat
Staff supervision
Email customer support
Managing teams in a customer support role
Phone communication
Team leadership
Client inquiry handling
Customer service through social media
Call center management
Email support

Full Job Description

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Call Center Manager to join our team in Union, New Jersey.

Summary: The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance. This role involves managing a team of customer service representatives, monitoring key performance indicators (KPIs), implementing process improvements, and ensuring compliance with company policies and service standards.

Salary Range: $80,000 - 99,000/yr., based upon skills and experience.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Oversee daily operations of the call center to ensure efficient service delivery
Supervise, coach, and develop call center staff to meet performance goals
Monitor key performance indicators (KPIs) such as call volume, response time, and customer satisfaction
Implement and maintain quality assurance standards through call monitoring and feedback
Manage staff schedules and ensure adequate coverage across shifts
Handle escalated customer issues and ensure timely resolution
Identify and implement process improvements to enhance productivity and service quality
Prepare and present performance reports and operational metrics to leadership
Ensure effective use of call center technologies and coordinate with IT for system support
Enforce company policies, regulatory requirements, and industry standards.
Perform other duties as directed by TransCore management.

Requirements and Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and/or abilities required.

Five (5) years call center management experience required.
Three (3) years experience in toll industry customer service is required.
Demonstrated experience working within multi-channel customer contact center environments, utilizing various systems to manage and resolve customer inquiries efficiently across phone, email, chat, and social media platforms.
Excellent interpersonal and communication skills, including the ability to communicate information and ideas to an individual or in a large group setting.
Ability to manage multiple priorities, manage time effectively, and easily adapt to change.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee may be seated for extended periods of time. The employee is occasionally required to stand, walk, and reach with hands and arms. The noise level in the work environment is usually moderate.

TransCore complies with federal and state disability laws and provides reasonable accommodation for employees with disabilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

center manager jobs in hoboken, nj

Call Center Manager

Manager, Central Scheduling Operations

Manager, Patient Access

Processing Center Manager-New Jersey Processing Center

Technical Call Center Team Leader and Project Manager

Assistant Manager, Contact Center

Communication Center Manager

Dual Enrollment & Pre-College Pathways Program Manager

Telephone Service Center Manager

Call Center Manager

Manager Program

Customer Service/Call Center Manager

Practice Development & Community Engagement Manager

RN Clinical Liaison

Case Manager

Nurse Manager Interventional Radiology

Residence Manager

Unit Manager – Subacute Floor (RN)

Collision Center Prepper

Human Resources Manager

I want to receive the latest job alert for center manager in hoboken, nj

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