Top 667 Service manager Jobs in Hoffman Estates, Il

Customer Service Lead
Advanced Purification Engineering Corporation —Rosemont, IL
- $110,000 - $130,000 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Supervising experience
- Dental insurance
- Paid time off
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9d
Customer Service Manager
NVENIA —Wood Dale, IL
- $99,775 - $122,800 a year
- Full-time
- Oracle
- 5 years
- Mid-level
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Mgr, Field Operations
Mitsubishi Electric US, Inc. —Countryside, IL
- $149,600 - $205,700 a year
- Full-time
- Mid-level
- US work authorization
- Fair chance
- Paid time off
- Parental leave
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General Manager, Service Operations - Elk Grove Village
YAMAZEN INC —Elk Grove Village, IL
- $140,000 - $160,000 a year
- ERP systems
- Office
- Analysis skills
- Paid holidays
- Disability insurance
Senior (Master) Service Technician Commercial Cooking Equipment
Cobblestone Ovens —Bensenville, IL
- From $37 an hour
- Full-time
- 5 years
- Military
- Driver's License
- Health insurance
- Dental insurance
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HVACR Ductless Service Advisor
Gustave A Larson Company —Lombard, IL
- $67,000 - $95,000 a year
- Full-time
- Mid-level
- Assembly
- In-person
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Service Delivery Manager
RSA America LLC —Inverness, IL
- From $65,000 a year
- Full-time
- Google Workspace
- US work authorization
- POS
- 401(k)
- Paid time off
Quick Apply
4d
Automotive Service Advisor
Elgin Volkswagen —Elgin, IL
- $50,000 - $100,000 a year
- Full-time
- Background check
- Clean driving record
- Dealership
- Health savings account
- Health insurance
Quick Apply
Assistant Service Manager
Chicago Tire —McCook, IL
- $22 an hour
- Full-time
- Computer literacy
- Mid-level
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
Technical Inside Sales
Burckhardt Compression AG —Batavia, IL
- Engineering
- ERP systems
- Mid-level
Concrete Technical Services Field Supervisor
Votorantim Cimentos - Futuros Talentos —Bridgeview, IL
- From $80,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid parental leave
- Health savings account
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12d
Case Manager - Children's Residential Services
Little City Foundation —Palatine, IL
- $47,000 - $58,000 a year
- Full-time
- Background check
- Experience working with individuals with developmental disabilities
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Network Infra Service Delivery Manager
Vibotek LLC —Libertyville, IL
- Contract
- Team management
- Senior level
- Communication skills
Quick Apply
Division Service Manager - Chicago, IL
Meyer Laboratory LLC —Wood Dale, IL
- Recruiting
- Manufacturing
- Senior level
- Mileage reimbursement
- 401(k) matching
Quick Apply
HVACR Ductless Service Advisor
Gustave A Larson Company —Arlington Heights, IL
- $67,000 - $95,000 a year
- Full-time
- Mid-level
- Assembly
- In-person
Quick Apply
Divisional Service Manager - Door Division
IDN H. Hoffman, Inc —Glendale Heights, IL
- $70,000 - $90,000 a year
- Full-time
- Background check
- Mentoring
- Recruiting
- Paid holidays
- Health insurance
Quick Apply
3d
Service Manager - Motorcycle Shop
Motoworks Chicago —Chicago, IL
- $50,000 - $75,000 a year
- Full-time
- Dealership
- Mid-level
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
Client Service & Warranty Manager Residential Remodeling - Front Desk
Confidential —Skokie, IL
- $65,000 a year
- 8 hour shift
- Background check
- 5 years
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Technical Service Specialist
Midco International —Chicago, IL
- $70,000 - $80,000 a year
- Full-time
- Mid-level
- Residential
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Field Service Supervisor, Heavy, Altorfer Industries
Altorfer CAT —East Dundee, IL
- $80,000 - $90,000 a year
- Full-time
- 5 years
- Military
- Senior level
- Paid parental leave
- Paid holidays
14d

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service manager jobs near hoffman estates, il

Customer Service Lead

Advanced Purification Engineering Corporation
Rosemont, IL

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Job Details

Full-time
$110,000 - $130,000 a year
9 days ago

Benefits

Dental insurance
Paid time off
Vision insurance

Qualifications

Incident Escalation

Full Job Description

Description: The Customer Service Lead is responsible for supporting the day-to-day execution of customer service operations across phone, email, chat, marketplace, social, and digital channels. This role helps ensure a consistent, high-quality customer experience while driving operational excellence, team performance, issue resolution, and continuous improvement. The Lead serves as a hands-on partner to the service team, helping identify customer trends, address escalations, improve workflows, and deliver service outcomes that strengthen customer loyalty and trust.

Responsibilities:

Customer Experience & Service Execution

Support execution of customer service standards across all customer touchpoints.
Monitor customer feedback, complaints, and service trends and escalate recurring issues.
Help identify opportunities to reduce customer friction and improve satisfaction and retention.
Promote a customer-first mindset across daily operations.

Operations & Performance

Monitor service queues, response times, resolution times, backlog, and escalations.
Support quality assurance efforts and service-level performance.
Analyze service metrics and trends to identify opportunities for improved performance.
Assist in resolving complex customer issues and escalations.

Team Coaching & Development

Provide day-to-day guidance, coaching, and support to customer service representatives.

Assist with onboarding, training, and knowledge-sharing activities.

Reinforce performance expectations, accountability, and service excellence.
Foster a positive, collaborative, and customer-focused team culture.

Process Improvement & Systems Support

Identify workflow inefficiencies and recommend process improvements.
Support adoption and optimization of customer service platforms, CRM tools, and knowledge management systems.
Partner with leadership to improve reporting, documentation, and operational visibility.
Help drive initiatives that improve productivity, consistency, and customer outcomes

Cross-Functional Partnership

Collaborate with Operations, Supply Chain, Marketing, Sales, Product, and IT teams to resolve customer-impacting issues.
Share customer insights and service trends to support business improvement efforts.
Support implementation of initiatives that enhance the overall customer experience.

Qualifications:

4–6+ years of customer service, customer experience, ecommerce, or contact center experience.
Previous experience serving as a team lead, senior representative, supervisor, or informal people leader preferred.
Strong experience with CRM and customer service platforms.
Demonstrated ability to manage escalations, prioritize competing demands, and drive issue resolution.
Strong communication, coaching, problem-solving, and organizational skills.
Bachelor's degree preferred or equivalent work experience.

About Us

The PurePlay business is a growing portfolio of purpose-driven water filtration brands and part of Culligan International, a private-equity held company based in Rosemont, Illinois.

Our PurePlay brands serve a shared mission: to make clean, great-tasting, and contaminant-free water accessible in every household.

APEC Water is our flagship brand, widely trusted by professionals and discerning consumers alike for its uncompromising performance, rigorous engineering, and industry-leading reverse osmosis systems.
Express Water brings bold design and modern simplicity to everyday households, delivering powerful water filtration in sleek, user-friendly formats—designed for DIY installers and first-time buyers alike.
CuZn extends our professional-grade portfolio with performance-focused specialty filters, while
Pure Blue delivers reliable, accessible solutions tailored for value-seeking families looking for high-quality hydration with minimal complexity.

Across the portfolio, we combine technical credibility with consumer-first thinking—creating products that are engineered to perform, built to last, and positioned to win in every channel.

Target Salary Range: $110,000 - $130,000 per year plus bonus. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, geographic location, and business and organizational needs. Full-time positions are eligible for competitive benefits, including paid time off, health, dental, vision, life, disability benefits and 401(k).

Experience

Required

4 - 6 years: customer service, customer experience, ecommerce, or contact center experience

Education

Preferred

Bachelor of Science or better in Business or related field

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

service manager jobs in hoffman estates, il

Customer Service Lead

Customer Service Manager

Mgr, Field Operations

General Manager, Service Operations - Elk Grove Village

Senior (Master) Service Technician Commercial Cooking Equipment

HVACR Ductless Service Advisor

Service Delivery Manager

Automotive Service Advisor

Assistant Service Manager

Technical Inside Sales

Concrete Technical Services Field Supervisor

Case Manager - Children's Residential Services

Network Infra Service Delivery Manager

Division Service Manager - Chicago, IL

HVACR Ductless Service Advisor

Divisional Service Manager - Door Division

Service Manager - Motorcycle Shop

Client Service & Warranty Manager Residential Remodeling - Front Desk

Technical Service Specialist

Field Service Supervisor, Heavy, Altorfer Industries

I want to receive the latest job alert for service manager in hoffman estates, il

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