Top 14 Phone operator Jobs in Hoffman Estates Il

Switchboard Operator
Advocate Aurora Health —Elgin, IL
- $18.85 - $28.30 an hour
- Part-time
- Hospital
- Computer literacy
- English
Switchboard Operator
Rush Copley Medical Center —Aurora, IL
- $17.05 - $23.51 an hour
- Part-time
- Microsoft Outlook
- Hospital
- Word processing
Customer Service Representative II- Main Hospital Elmhurst
Endeavor Health —Elmhurst, IL
- $19.89 - $28.84 an hour
- Part-time
- Hospital
- Mid-level
- High school diploma or GED
- Free parking
- Wellness program
Hospital Operator- Glenview, IL
Endeavor Health —Glenview, IL
- $18.38 - $26.65 an hour
- Full-time
- Hospital
- HIPAA
- Bachelor's degree
- Free parking
- Wellness program
Telecommunications Representative
Loyola Medicine —Maywood, IL
- $15.76 - $22.11 an hour
- Full-time
- High school diploma or GED
- 1 year
- Communication skills
- Tuition reimbursement
- Benefits from day one
4d
Hospital Operator
Endeavor Health —Chicago, IL
- $18.38 - $26.65 an hour
- Part-time
- Hospital
- HIPAA
- Bachelor's degree
- Free parking
- Wellness program
Communications Center Representative - As Needed
Advocate Aurora Health —Downers Grove, IL
- $18.85 - $28.30 an hour
- Part-time
- HIPAA
- English
- High school diploma or GED
- 401(k)
- Flexible schedule
4d
Telephone Operator-Receptionist
S & C Electric Company —Chicago, IL
- $36,990 - $46,230 a year
- Email
- Spanish
- Computer literacy
- Office
- Paid parental leave
- Health savings account
Switchboard Operator
Saint Mary of Nazareth Hospital —Chicago, IL
- $21.26 an hour
- Weekends as needed
- Hospital
- High school diploma or GED
- Communication skills
9d
Hospital Operator- Evanston, IL
Endeavor Health —Evanston, IL
- $18.38 - $26.65 an hour
- Full-time
- Hospital
- HIPAA
- Bachelor's degree
- Free parking
- Wellness program
12d
Hospital Operator-SWH Swedish Hospital Chicago
Endeavor Health —Chicago, IL
- $18.38 - $26.65 an hour
- Full-time
- Hospital
- HIPAA
- Bachelor's degree
- Free parking
- Wellness program

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Switchboard Operator
The Village of Skokie —Skokie, IL
Assists wafk-in visitors by answering questions or directing them to the appropriate. Subject to frequent interruptions by telephone callers and walk-in…
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8d
Switchboard Operator
Advocate Aurora Health —Elgin, IL
2)Use proper telephone etiquette and acts in a courteous and professional manner on all calls. Receives and processes incoming and outgoing calls for the…
$18.85 - $28.30 an hour

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Inbound Answering Service Operator
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Answers inbound calls from a variety of industries. Serves callers by following client direction and reference FAQ pages to answer questions.
PBX Switchboard Operator-PBX Operations
Nationwide Children's Hospital —Columbus, OH
Answers all incoming calls, relays emergency messages by announcing various alerts and warnings over the paging system, contacts personnel as necessary and…

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phone operator jobs near hoffman estates il

Switchboard Operator

Advocate Aurora Health -
Elgin, IL

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Job Details

Part-time
$18.85 - $28.30 an hour

Qualifications

Computer operation
Customer communication
Employee relationship building
English
Windows
High school diploma or GED
Telephone systems
Typing
Grammar Experience

Full Job Description

Major Responsibilities:

Receives and processes incoming and outgoing calls for the Communications department.
- 1)Answers, transfers, and directs internal and external incoming calls including but not limited to, physicians, hospital staff, patients to proper numbers.
- 2)Gives routine, non-interpretive information on request.
- 3)Provide information on patient location and be familiar with call restrictions of each area.
- 4)Assist fellow employees with exchange of information.
- 5)Provide general information regarding the hospital and offices to patients, physicians, associates and all other callers.
- 6)Determine what action to take when an immediate problem arises with the Cisco telephone system, Amcom system or Code issue.
- 7)Ability to provide an appropriate initial response to angry callers and contact correct people.
- 8)Maintains confidentiality.
- 9)Ability to handle multiple tasks simultaneously.
- 10)Is dedicated to meeting the expectations and requirements of internal and external customers; get firsthand customer information and uses it for improvements in services; acts with the customer in mind.
Follows proper protocol for all emergency procedures.
- 1)Monitor alarms and contact proper personnel when needed.
- 2)Contact proper individuals/departments for emergency situations.
- 3)Process 911 calls from all sites connected to the Sherman campus switch.
- 4)Thorough knowledge of the operations of the Amcom system and the Communications department.
- 5)Use proper procedural sheets for documenting all codes.
- 6)Monitor Weather Radio and alerts appropriate personnel when necessary.
- 7)Communicate problems with staff or equipment to the other operators immediately including updates to the oncoming shift change operator(s).
- 8)Keep work area clean and safe.
Follows proper procedure for all aspects of supporting the paging operations.
- 1)Able to program long range papers through the outside vendors.
- 2)Able to distribute and explain functions of pagers.
- 3)Able to receive pagers for repair and write down proper information.
- 4)Working with customers in troubleshooting issues and/or replacing pagers.
- 5)Calling the paging system vendor (American Messaging) for issue management.
- 6)Can effectively work under pressure.
- 7)Monitors on Emergency Code Pager notification that the Code has been paged out correctly and assists other operators when necessary, including exchange of information.
Maintains exceptional guest relations and promotes the hospital/system philosophy.
- 1)Interact with clients, patients, visitors in a helpful, courteous, and results-oriented manner, according to established departmental and hospital guidelines.
- 2)Use proper telephone etiquette and acts in a courteous and professional manner on all calls.
- 3)Respect ideas, opinions, and assistance from peers, management, and hospital staff to promote a team environment.
- 4)Participate in quality and process improvement efforts.
- 5)Encourage and treat all associates and customers with respect, integrity and dignity.
- 6)Builds relationships by assisting coworkers with conference phone set up and/or patient room phones as needed.

Education/Experience Required:

- High School Diploma or equivalent. - 1 + year experience in a position requiring frequent interaction with customers, clients, students and/or prospects, either face-to-face or via telephone. - Some experience in answering service/switchboard areas.

Knowledge, Skills & Abilities Required:

- Computer and typing skills. -Ability to speak, read, write and understand English clearly, as related to job activities. -Has excellent spelling and grammar. -Exhibit good judgment and take reasonable action to accomplish objectives with minimal direct supervision. -Good Communications skills. -Analytical and problem-solving skills. -Basic PC skills with the ability to navigate in Windows environment.

Physical Requirements and Working Conditions:

May require weekends and holidays.
If position has direct patient care or direct patient contact the following lifting requirement supersedes any previous lifting requirement effective 06/01/2015. Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case-by-case basis.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

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phone operator jobs in hoffman estates il

Switchboard Operator

Switchboard Operator

Customer Service Representative II- Main Hospital Elmhurst

Hospital Operator- Glenview, IL

Telecommunications Representative

Hospital Operator

Communications Center Representative - As Needed

Telephone Operator-Receptionist

Switchboard Operator

Hospital Operator- Evanston, IL

Hospital Operator-SWH Swedish Hospital Chicago

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