Top 2958 Experience manager Jobs in Holland, Mi

Customer Service Representative
Holland Board of Public Works —Holland, MI
- $45,200 - $55,900 a year
- Microsoft Word
- Background check
- Spanish
Management Specialist
Redwood Living Inc —Holland, MI
- Full-time
- Up to 50% travel
- Mid-level
- High school diploma or GED
Quick Apply
6d
Administrative Assistant- BPW
City of Zeeland —Zeeland, MI
- Inventory management
- Customer service
- Mid-level
5d
Customer Success and Support Manager
ESPEC North America Inc —Hudsonville, MI
- $100,000 - $120,000 a year
- Microsoft Excel
- Marketing
- 5 years
Quick Apply
Director of Operations
Keurig Dr Pepper —Holland, MI
- $155,500 - $205,000 a year
- Email
- PMP
- Bachelor's degree
- Manufacturing
- Mileage reimbursement
- Paid parental leave
Quality Manager
GNS North America —Holland, MI
- Overtime
- Background check
- 5 years
- Office
Quick Apply
Concrete Estimator / Project Manager
Proline Concrete Construction —Dorr, MI
- From $85,000 a year
- Full-time
- Mid-level
- Office
- In-person
- Disability insurance
- Health insurance
Quick Apply
4d
President of Shoreline Truck Parts
Shoreline Truck Parts —Holland, MI
- $90,000 - $130,000 a year
- Full-time
- Customer service
- 8 years
- Business development
- Health insurance
- Dental insurance
Quick Apply
Property Manager - HOA and Condominium
BVW Property Management —Holland, MI
- $20 - $24 an hour
- Full-time
- Mid-level
- Microsoft Office
- Administrative experience
- Health savings account
- Health insurance
Quick Apply
4d
Batching Technician - 2nd Shift
Proper Beverage Co. —Hudsonville, MI
- Full-time
- Mid-level
- Analysis skills
- Paid training
- Health savings account
Quick Apply
Behavior Specialist
Head Start for Kent County —Grand Rapids, MI
- $27.71 - $29.83 an hour
- Full-time
- Background check
- Classroom
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Quality Manager
Challenge Manufacturing —Holland, MI
- Weekends as needed
- Management
- Engineering
- 3 years
- Employee stock ownership plan
Quick Apply
7d
Social Work- Palliative Care Manager
Emmanuel Hospice —Grand Rapids, MI
- Up to $85,000 a year
- Full-time
- Management
- Customer service
- Mid-level
- 403(b) matching
- Mileage reimbursement
Quick Apply
Licensed Practical Nurse
Head Start for Kent County —Grand Rapids, MI
- $25.50 - $26.60 an hour
- Full-time
- Background check
- School experience
- Classroom
- Free parking
- Health savings account
Quick Apply
Experienced Marine Technician
Jefferson Beach Yacht Sales —Holland, MI
- From $24 an hour
- Overtime
- Dealership
- Maintenance
- Mid-level
- Fuel card
- Paid holidays
Quick Apply
After-School Program Site Manager (Youth Development)
Bridge Street Ministries —Grand Rapids, MI
- $18 - $20 an hour
- Weekends as needed
- Background check
- Google Workspace
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Construction Project Manager
Schepers Concrete —Grand Rapids, MI
- $64,343.68 - $84,489.16 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Construction site
- Paid jury duty
- Health savings account
Quick Apply
4d
Facilities Maintenance Technician
Tolman's Meats —Grand Rapids, MI
- Overtime
- Background check
- Heavy equipment operation
- Pass drug screening
- Health savings account
- Paid holidays
Quick Apply
10d
Assessing Director
Grand Haven Charter Township —Grand Haven, MI
- $81,250 - $102,613 a year
- Online Application
- Background check
- Construction site
- 5 years
- Health savings account
- AD&D insurance
Quick Apply
7d
Armed Security Guard (Full-Time/Flex) - Michigan Security License Required
Confidential —Kentwood, MI
- $25 an hour
- Part-time
- Background check
- CPR Certification
- Military
- Health insurance
Quick Apply

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Customer Service Representative

Holland Board of Public Works -
Holland, MI

Apply Now

Job Details

$45,200 - $55,900 a year

Qualifications

Microsoft Word
Phone communication
Spreadsheets
Basic math
Word embeddings
High school diploma or GED
10 key typing
Office phone management
Quality data entry
Customer data entry

Full Job Description

Reports to: Customer Service Manager

Job Summary: This position is responsible for serving customers and maintaining customer accounts.

Essential Duties

Respond to customer inquiries and requests for service.
Explain and answer questions on utility bills and rate schedules via all communication platforms (face-to-face, telephone, email, online, etc.).
Perform data entry for utility billing, deposit accounting and rate calculations.
Perform customer utility usage analysis.
Process service orders.
Receive and process payments made on BPW invoices.
Balance cash drawer.
Perform credit and collection activities.
Understand and utilize customer-based software systems including, but not limited to:
- Customer Information System
- Residential Customer Portal
- Business Customer Portal
- Credit Card Processing
- Customer Screening Tools
- Electronic Service Order System
- AMI/MDM Systems to verify customer data and perform remote action.
Direct general BPW calls to appropriate departments when necessary.
Promote favorable public image and maintain a professional and positive attitude.
Assist Customer Programs Coordinators as needed.
Perform all other tasks as assigned.

Essential Qualifications

High school diploma or equivalent.
Effective workplace mathematical and information locating skills as demonstrated through WorkKeys assessment (Applied Math – 3, Graphic Literacy-4).
Excellent telephone and interpersonal skills.
Ability to deal effectively and respectfully with the general public and coworkers.
Working knowledge of Microsoft Word and Excel.
Ability to work under pressure.
10-key pad experience and ability to enter data quickly and accurately.

Preferred Qualifications

Bilingual: English/Spanish is preferred.
Associate degree or equivalent education and experience.
Strong workplace skills as demonstrated through WorkKeys assessments (Applied Math – 5, Graphic Literacy – 5, Workplace Documents – 5).
Prior utility customer service experience (electric, cable, telecom, refuse)

Physical Requirements & Working Conditions

Normal office environment with minimum discomfort due to noise, dirt and dust.
Must be able to sit for long periods of time.
Mental ability to frequently handle pressures related to working on multiple projects requiring attention to detail.
Must be able to work after hours for emergency situations.

Employment will be contingent upon favorable results of a background check, pre-employment physical and drug screening. Given our safety-sensitive industry, our workplace is alcohol and drug free (including marijuana and THC items).

This job description is intended to describe the general nature and level of work being performed by a person assigned to this position. It is not to be construed as an exhaustive list of all job duties assigned to or required of this position.

Apply Now

Refine Your Search

experience manager jobs in holland, mi

Customer Service Representative

Management Specialist

Administrative Assistant- BPW

Customer Success and Support Manager

Director of Operations

Quality Manager

Concrete Estimator / Project Manager

President of Shoreline Truck Parts

Property Manager - HOA and Condominium

Batching Technician - 2nd Shift

Behavior Specialist

Quality Manager

Social Work- Palliative Care Manager

Licensed Practical Nurse

Experienced Marine Technician

After-School Program Site Manager (Youth Development)

Construction Project Manager

Facilities Maintenance Technician

Assessing Director

Armed Security Guard (Full-Time/Flex) - Michigan Security License Required

I want to receive the latest job alert for experience manager in holland, mi

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