Top 57 Engagement specialist Jobs in Holland Mi

Resident Support Specialist Supervisor
Sanford Careers —Marne, MI
- $50,000 - $57,000 a year
- Weekends as needed
- Office
- Residential
- Ability to climb stairs
Quick Apply
2d
Marketing Analytics Specialist
National Bulk Equipment Inc. —Holland, MI
- $60,000 - $65,000 a year
- Full-time
- Marketing
- Mid-level
- Office
- Profit sharing
- Health savings account
Quick Apply
Weekend Caregiver (CNAs, Nursing Students, and Retired Healthcare Professionals Encouraged to Apply)
Senior Helpers of Greater Grand Rapids —Grand Rapids, MI
- $16 - $18 an hour
- Part-time
- 18 years or older
- Clean driving record
- Patient monitoring
- Health insurance
- Dental insurance
Quick Apply
Client Engagement Specialist
AMQ Solutions —Grand Rapids, MI
- $69,500 - $86,900 a year
- Microsoft Excel
- Mid-level
- 3 years
9d
Student Engagement Specialist - Part time
Grand Rapids Community College —Grand Rapids, MI
- $20.22 an hour
- Part-time
- Public speaking
- Mid-level
- Organizational skills
- Wellness program
- Gym membership
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Registration Specialist (Internal Medicine), part time, days
Holland Hospital —Holland, MI
- Part-time
- Internal Medicine
- High school diploma or GED
- Entry level
Clinical Specialist, Pain Interventions - Grand Rapids, MI
Medtronic —Grand Rapids, MI
- $76,000 - $114,000 a year
- Weekends as needed
- Nursing
- RN License
- Mid-level
- Health savings account
- Employee stock purchase plan
8d
Retail Engagement Specialist
2020 Companies, Inc. —Grand Rapids, MI
- $21 an hour
- Full-time
- Merchandising
- No high school diploma
- Mid-level
- Paid training
- Mileage reimbursement
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Clinical Specialist Pelvic Health- Grand Rapids, MI
Medtronic —Grand Rapids, MI
- $76,000 - $114,000 a year
- Full-time
- Mid-level
- Master's degree
- High school diploma or GED
- Health savings account
- Employee stock purchase plan
5d
PR and Communications Specialist
SpartanNash —Byron Center, MI
- Full-time
- 5 years
- Word processing
- Mid-level
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Human Resources Specialist
Bass Pro Shops —Grandville, MI
- Full-time
- Mid-level
- Windows
- Administrative experience
- Health savings account
- Paid holidays
Training and Development Specialist
ESPEC North America Inc —Hudsonville, MI
- $72,200 - $89,900 a year
- Monday to Friday
- Office
- Bachelor's degree
- Continuous improvement
Quick Apply
11d
RN Provider Performance Specialist Senior
Corewell Health —Zeeland, MI
- Part-time
- Hybrid work
- Nursing
- RN License
- Bachelor's degree
11d
Benefits Senior Specialist
Hinton Transportation Investments —Byron Center, MI
- $75,000 - $100,000 a year
- Full-time
- Hybrid work
- 5 years
- Research
- Office
Quick Apply
2d
Customer Service & Sales Professional
Merchant Automotive —Holland, MI
- $23 - $26 an hour
- Full-time
- Sales
- Office
- Organizational skills
- Health savings account
- Paid holidays
Quick Apply
Digital Marketing Specialist
IRWIN SEATING COMPANY —Grand Rapids, MI
- Analysis skills
- Senior level
- 4 years
Quick Apply
OSP Administration Specialist - HOA & Easements
Surf Internet —Byron Center, MI
- $80,000 - $85,000 a year
- Mid-level
- 3 years
- Construction experience
Quick Apply
4d
Fleet Development Specialist
Tommy Car Wash Systems —Holland, MI
- Full-time
- Office
- Ability to climb stairs
- Driving
- Profit sharing
- Paid holidays
Quick Apply
5d
Parts Procurement Specialist
Keyes Refrigeration a Smart Care Company —Grand Rapids, MI
- $25 - $30 an hour
- Full-time
- Bachelor of Science
- Mid-level
- Bachelor's degree
- Health savings account
- Health insurance
Quick Apply
3d
Sports Specialist
YMCA of Greater Grand Rapids —Wyoming, MI
- $14.35 - $17.93 an hour
- Part-time
- Travel
- Leadership
- Communication skills
- 403(b) matching
- Employee assistance program
Quick Apply
9d

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Resident Support Specialist Supervisor

Sanford Careers
Marne, MI

Quick Apply

Job Details

$50,000 - $57,000 a year
2 days ago

Qualifications

Mental health and behavioral care

Full Job Description

Sanford Behavioral Health is looking for a passionate, experienced and effective leader to join our team!

Job Summary

The RSS Supervisor is responsible for providing operational leadership, supervision, and strategic oversight of Resident Support Specialists (RSS) and Lead RSS staff across Sanford Behavioral Health's residential and supportive living programs. This role ensures the delivery of high-quality, patient-centered support services by maintaining appropriate staffing levels, fostering a positive and accountable team culture, and promoting excellence in safety, compliance, and patient experience.

The RSS Supervisor oversees recruitment, onboarding, training, performance management, retention, scheduling, and professional development of the RSS team. This position partners closely with clinical, medical, and operational leaders to support a therapeutic and recovery-focused milieu while ensuring staffing models align with census, patient acuity, and organizational goals. The RSS Supervisor is responsible for monitoring team performance metrics, identifying workflow improvements, developing standard operating procedures, ensuring adherence to CARF standards and organizational policies, and leading quality improvement initiatives.

As a member of the leadership team, the RSS Supervisor participates in the Administrator On Call rotation, provides guidance during critical incidents and operational challenges, conducts root cause analyses, and serves as a key resource for staff support and problem-solving. This role requires flexibility to provide evening, night, weekend, and direct coverage support as needed to ensure safe and effective operations across all residential programs.

Role and Responsibilities

Drives culture and accountability within the RSS team, modeling professionalism, teamwork, and adherence to Sanford values

Provides ongoing coaching, mentorship, and real-time feedback to Resident Support Specialists to ensure interactions with clients reflect Sanford's clinical philosophy, trauma-informed care principles, professional boundaries, de-escalation techniques, and recovery-oriented best practices

Identifies workflow inefficiencies and develops process improvements and SOPs to enhance operations and patient experience

Handles staff scheduling for Resident Support Specialists in residential and supportive living programs at Sanford West.

Oversees non-clinical resident programming and engagement opportunities, ensuring activities support a positive treatment experience, recovery-oriented environment, and overall client satisfaction.

Coordinates resident activities, excursions, volunteers, family engagement events, and community partnerships, ensuring appropriate staffing, transportation, safety considerations, budgeting, and required documentation.

Collaborates with Clinical Leadership to coordinate satisfaction surveys, assessments, and other client feedback initiatives, reviewing results to identify opportunities to enhance the client experience and improve program quality.

Conducts routine EMR audits and monitors documentation compliance, ensuring required documentation, signatures, acknowledgments, and other non-clinical records are complete, accurate, and completed within established timeframes.

Assists with developing and implementing action plans to address client concerns, strengthen resident programming, improve documentation compliance, and enhance client satisfaction outcomes

Responsible for staffing model alignment with census (ADC), adjusting staffing levels to meet patient acuity, safety, and budget needs

Tracks and evaluates RSS team performance metrics (e.g., incident rates, documentation compliance, call-ins, turnover trends) and implements improvements

Conducts formal performance evaluations for Resident Support Specialists (RSS) and Lead RSS staff, including ongoing coaching, feedback, and development planning

Provides direct oversight, leadership, and support to the Lead RSS team, ensuring consistency in expectations, communication, and delegation across all residential programs

Leads recruitment, hiring, and onboarding efforts for RSS and Lead RSS positions in partnership with HR and leadership

Included in the Administrator on Call rotation with the leadership team.

Evening, nights and weekend availability required as needed for coverage or team support.

Implements and maintains retention strategies, including engagement, recognition, and professional development opportunities to reduce turnover

Initiates and manages disciplinary actions in alignment with HR policies, including coaching plans, written warnings, and performance improvement plans (PIPs)

Oversees and ensures execution of a comprehensive training program for RSS and Lead RSS staff, including onboarding, annual competencies, safety drills, and ongoing skill development

Monitors staff competency and adherence to policy, including CARF standards, safety protocols, and EMR documentation expectations

Steps in and provides coverage in the absence of Resident Support Specialists, as needed.

Supports RSS and Lead RSS with residential and detox milieu challenges, in partnership with the clinical and medical teams.

Tracks critical incident reports and completes root cause analysis on ones submitted by RSS team.

Qualifications and Education Requirements

Understanding of residential treatment programming, required

2+ years of behavioral healthcare experience, required

3+ years of leadership experience,

Knowledge/Skills/Abilities

Leadership skills, innovative mind set and ability to navigate EMR efficiently and effectively.

Communication skills, self-motivation, organizational skills, critical thinking, and good decision-making abilities.

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift 15 lbs.

Must be able to perform repetitive tasks such as typing for extended periods of time.

Must be able to clearly express and exchange ideas by means of spoken word to impart oral information to employees or others accurately or quickly, engaging in sometimes lengthy conversations or presentations.

Must be able to ascend and descend stairs daily.

Must be able to seize, hold, grasp, turn or otherwise work with your hand or hands.

Must be able to perceive sound by ear to interpret oral information from employees or others accurately or quickly.

Work will be performed in an office environment with fluctuating temperatures.

ADA Disclaimer

The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. All requests must be made to the Human Resource Department in writing.

Quick Apply

Refine Your Search

engagement specialist jobs in holland mi

Resident Support Specialist Supervisor

Marketing Analytics Specialist

Weekend Caregiver (CNAs, Nursing Students, and Retired Healthcare Professionals Encouraged to Apply)

Client Engagement Specialist

Student Engagement Specialist - Part time

Registration Specialist (Internal Medicine), part time, days

Clinical Specialist, Pain Interventions - Grand Rapids, MI

Retail Engagement Specialist

Clinical Specialist Pelvic Health- Grand Rapids, MI

PR and Communications Specialist

Human Resources Specialist

Training and Development Specialist

RN Provider Performance Specialist Senior

Benefits Senior Specialist

Customer Service & Sales Professional

Digital Marketing Specialist

OSP Administration Specialist - HOA & Easements

Fleet Development Specialist

Parts Procurement Specialist

Sports Specialist

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