Top 156 client services coordinator Jobs in holliston ma

Client Care Coordinator
Epiphany Wellness LLC —Southborough, MA
- $55,000 - $65,000 a year
- Weekends as needed
- Pass drug screening
- Mid-level
- Clinic
Quick Apply
Service Coordinator
Nuevo Dia Adult Day Health Center LLC —West Roxbury, MA
- $19 - $21 an hour
- Weekends as needed
- Spanish
- CPR Certification
- BLS Certification
- Paid time off
- Parental leave
Quick Apply
Bilingual Vietnamese/English Support Services Coordinator
Elder Services of Worcester Area, Inc —Worcester, MA
- $43,524 - $45,532 a year
- Part-time
- Hybrid work
- Nursing
- Microsoft Outlook
- Computer literacy
- Mileage reimbursement
- Paid holidays
Quick Apply
Geriatric Support Services Coordinator Bilingual (Mandarin/Cantonese)
Boston Senior Home Care —Boston, MA
- From $47,000 a year
- Full-time
- Ability to walk for extended periods
- Writing skills
- Mid-level
- Loan repayment program
- Health insurance
Quick Apply
9d
Construction Office & Client Services Coordinator
US Siding & Roofing —Sudbury, MA
- $21 - $27 an hour
- Part-time
- Google Workspace
- Office
- QuickBooks
Quick Apply
Geriatric Support Service Coordinator Bilingual (Vietnamese/English)
Boston Senior Home Care —Boston, MA
- From $47,000 a year
- Full-time
- Ability to walk for extended periods
- Writing skills
- English
- Loan repayment program
- Health insurance
Quick Apply
6d
Client Service Coordinator
Butter's House LLC —Milford, MA
- $18 - $20 an hour
- Weekends as needed
- Background check
- Sales
- Customer service
- Employee discount
- Professional development assistance
Resident Services Coordinator
The Schochet Companies —Worcester, MA
- $30 an hour
- Email
- Background check
- Spanish
- Bachelor of Science
- Paid holidays
- Health insurance
Quick Apply
Senior Client Services Coordinator
Colliers International —Boston, MA
- $27.00 - $39.62 an hour
- Full-time
- 5 years
- Research
- Office
- Paid parental leave
- AD&D insurance
Resident Services Coordinator
The Schochet Companies —Brockton, MA
- $30 an hour
- Email
- Background check
- Spanish
- Bachelor of Science
- Paid holidays
- Health insurance
Quick Apply
Client Coordinator
MES Solutions —Norwood, MA
- $17 - $19 an hour
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Medical office experience
- 401(k)
- Paid time off
Quick Apply
Sales Service Coordinator
Milton CAT —Milford, MA
- $26 - $36 an hour
- Overtime
- Hybrid work
- Background check
- Microsoft Excel
- Microsoft Outlook
9d
Resident Services Coordinator
Blue Castle Agency —Natick, MA
- $55,000 - $70,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
Account Coordinator, Client Services
Health Plans Inc —Westborough, MA
- $55,000 - $65,000 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health savings account
- Health insurance
Quick Apply
6d
Office Services Coordinator
Cumberland Farms, Inc. —Westborough, MA
- $24.55 - $32.73 an hour
- Full-time
- Spanish
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
Client Services Assistant Supervisor - Small Animal Hospital
Tufts University —Grafton, MA
- $27.30 - $37.70 an hour
- Full-time
- Hospitality
- Mid-level
- High school diploma or GED
12d
Patient Services Coordinator, Per Diem
FENWAY HEALTH —Boston, MA
- $24.77 an hour
- Part-time
- Computer literacy
- High school diploma or GED
- Computer skills
- Paid holidays
- Health insurance
Quick Apply
Advancement Services Coordinator
XAVERIAN BROTHERS HIGH SCHOOL —Westwood, MA
- $61,250 - $71,750 a year
- Weekends as needed
- Google Workspace
- Mid-level
- Office
12d
Service Coordinator Dispatcher
Kinsley Energy Systems —Upton, MA
- $22 - $27 an hour
- Mid-level
- Office
- Administrative experience
Quick Apply
Student Services Coordinator
New England College of Optometry —Boston, MA
- From $50,000 a year
- Weekends as needed
- Hybrid work
- Mid-level
- Office
- University
- Paid holidays
- Disability insurance
Quick Apply
12d

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Client Care Coordinator

Epiphany Wellness LLC -
Southborough, MA

Quick Apply

Job Details

Full-time
$55,000 - $65,000 a year

Qualifications

Clinical information systems
Crisis management in social services
Clinical confidentiality policies

Full Job Description

JOB SUMMARY:
The Client Care Coordinator (CCC) plays a critical role in supporting client engagement, retention, and continuity of care across the treatment experience. This position serves as a central point of coordination between clinical, operations, and external systems—ensuring clients are assessed appropriately at intake, remain engaged in programming, and are supported through barriers that may impact treatment progress.

The CCC is responsible for facilitating key groups, completing intake assessments, managing state reporting requirements (including NJSAMS), and identifying early indicators of disengagement through structured processes. This role is both client-facing and systems-driven, requiring strong organization, communication, and accountability.

SCHEDULE: Monday to Friday - 9am to 5pm EST

SALARY: $55,000 to $65,000

CORE FUNCTIONS:

Client Engagement & Retention

Conduct Week 1 and Week 4 client check-ins to assess engagement, satisfaction, and potential barriers to care
Identify and escalate high-risk clients through established flagging processes in Kipu
Participate in daily huddles, providing updates on flagged clients, barriers, and follow-up actions
Collaborate with clinical and operations teams to ensure timely intervention and continuity of care
Support implementation of retention-focused initiatives, including Turning Point group referrals and follow-up

Intake & Assessment

Complete initial intake assessments for incoming clients, ensuring accuracy, completeness, and timeliness
Gather and document all required clinical, demographic, and administrative information at admission
Coordinate with clinical team to ensure appropriate level of care placement and service alignment
Ensure all intake documentation meets internal standards and regulatory requirements

Group Facilitation

Facilitate psychoeducational and engagement-based groups, including but not limited to:
Turning Point (barrier identification and redirection)
Client engagement or orientation groups
Utilize structured group formats and tools to ensure consistency across facilitators
Create a safe, structured environment that encourages participation and accountability
Document group attendance and participation as required

NJSAMS & Data Management

Complete and maintain all required NJSAMS documentation and data entry in accordance with state regulations
Ensure accuracy and timeliness of submissions related to admissions, discharges, and client updates
Monitor for compliance and resolve discrepancies as needed
Serve as a point of contact for NJSAMS-related processes and questions

Documentation & Systems Coordination

Maintain accurate and timely documentation in Kipu EMR, including:
Intake assessments
Client check-ins

Group documentation

Ensure alignment between EMR documentation and external reporting systems (e.g., NJSAMS)
Support tracking and reporting of client engagement trends and outcomes

Collaboration & Communication

Act as a liaison between Clinical, Operations, and Housing (if applicable)
Communicate client needs, concerns, and barriers effectively across teams
Participate in team meetings, supervision, and ongoing training initiatives
Provide feedback on process improvements related to client engagement and workflow efficiency

QUALIFICATIONS:

Bachelor’s degree in behavioral health, psychology, social work, or related field (preferred)
Experience in substance use and/or mental health treatment settings
Strong organizational, communication, and problem-solving skills
Experience with EMR systems (Kipu preferred) and state reporting systems (NJSAMS required for NJ roles)
Ability to manage multiple responsibilities while maintaining attention to detail

KEY COMPETENCIES:

Client-centered engagement and rapport building
Ability to identify early warning signs of disengagement
Strong follow-through and accountability
Comfort facilitating groups and guiding structured discussions
Systems-oriented thinking with attention to compliance and accuracy

PHYSICAL DEMANDS:

Phone Use: Requires significant use of a cellular phone, necessitating fine motor skills, hand-eye coordination, and the ability to view screens for extended periods.
Sedentary Work: Primarily involves sitting most of the time, but may involve walking or standing for brief periods.
Computer Use: Requires significant use of a computer and office equipment, necessitating fine motor skills, hand-eye coordination, and the ability to view computer monitors for extended periods.
Lifting Requirements: Occasionally required to lift and/or move items weighing up to 20 pounds.
Repetitive Motion: May involve repetitive motions of the wrists, hands, and/or fingers due to extensive writing and typing.
Vision Requirements: Must be able to read documents and view information on computer screens; may also require the ability to adjust focus.
Hearing and Speaking: Must be able to communicate effectively with coworkers and clients, both in person and via electronic communication tools.
Vehicle Use: Requires focus and vision requirements for safe driving of clients

WORK ENVIRONMENT:

Clinical Setting: Work is primarily conducted in a clinical outpatient setting designed for therapy sessions, group meetings, and client consultations.
Interaction with Clients: Frequent direct interaction with clients who are dealing with substance abuse and related behavioral health issues. This includes individual and group therapy sessions.
Emotional Demands: The environment can be emotionally demanding due to regular exposure to clients dealing with complex and often severe emotional, behavioral, and psychological issues.
Confidentiality: A high level of discretion and adherence to all confidentiality requirements and regulations is required, respecting the privacy of clients at all times.
Multi-disciplinary Team Collaboration: Requires close and collaborative work with other health care professionals, including psychiatrists, nurses, social workers, and administrative staff.
Schedule Flexibility: May require flexible hours, including evenings and weekends, to accommodate the scheduling needs of clients.
Crisis Situations: Must be prepared to handle acute behavioral health crises professionally and ethically, sometimes with support from other team members.
Medical Testing Environment: Works in an environment where blood and urine samples are collected for drug screening purposes. Although not directly involved in the collection process, must be comfortable working in close proximity to medical testing procedures. The risk associated with these activities is very low, managed through strict adherence to health and safety protocols.

This role directly impacts client retention, engagement, and overall program success. By combining intake accuracy, real-time client insight, structured group intervention, and compliance-driven reporting, the CCC ensures that clients are both supported and accounted for at every stage of treatment.

Quick Apply

Refine Your Search

client services coordinator jobs in holliston ma

Client Care Coordinator

Service Coordinator

Bilingual Vietnamese/English Support Services Coordinator

Geriatric Support Services Coordinator Bilingual (Mandarin/Cantonese)

Construction Office & Client Services Coordinator

Geriatric Support Service Coordinator Bilingual (Vietnamese/English)

Client Service Coordinator

Resident Services Coordinator

Senior Client Services Coordinator

Resident Services Coordinator

Client Coordinator

Sales Service Coordinator

Resident Services Coordinator

Account Coordinator, Client Services

Office Services Coordinator

Client Services Assistant Supervisor - Small Animal Hospital

Patient Services Coordinator, Per Diem

Advancement Services Coordinator

Service Coordinator Dispatcher

Student Services Coordinator

I want to receive the latest job alert for client services coordinator in holliston ma

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