Top 2617 Client experience manager Jobs in Hollywood, Fl

Client Experience Manager
Broward County Tax Collector —Fort Lauderdale, FL
- Full-time
- Mid-level
- Bachelor's degree
- Business
Manager, Client Experience, South
VanCleef-Aprels —Miami, FL
- Full-time
- Management
- Research
- Mid-level
Office Manager
Arrow Search Partners —Miami, FL
- $125,000 - $150,000 a year
- 6 years
- Office
- Bachelor's degree
Client Experience Events Manager
The Watches of Switzerland Group —Sunrise, FL
- Weekends as needed
- Marketing
- 5 years
- Office
- Health insurance
- Dental insurance
Remote Contact Center Supervisor
Hotwire Communications, LTD —Fort Lauderdale, FL
- Weekends as needed
- Remote
- Mid-level
- Mentoring
- Leadership
Quick Apply
Communications Manager
Current —Aventura, FL
- $108,000 - $130,000 a year
- Full-time
- Remote
- Mid-level
- Communication skills
- Disability insurance
- Health insurance
Team Manager
Louis Vuitton —Miami, FL
- $100,000 - $120,000 a year
- Full-time
- Merchandising
- Continuous improvement
- Senior level
- Disability insurance
- Health insurance
Community Manager - La Vue at Emerald Pointe R0197662 La Vue at Emerald Pointe Hollywood, Florida Full time
Greystar —Hollywood, FL
- $87,000 - $95,000 a year
- Email
- Sales
- Word processing
- Mid-level
- Paid parental leave
- Paid holidays
10d
Manager, Premium Client Service
Miami Heat —Miami, FL
- Sales
- Mid-level
- Recruiting
Quick Apply
Relationship Manager
Enumerate —Fort Lauderdale, FL
- $55,000 - $65,000 a year
- Remote
- Mid-level
- Travel
- 2 years
Quick Apply
2d
Client Manager
Gallagher Benefit Services —Fort Lauderdale, FL
- $54,000 - $105,500 a year
- Remote
- Mid-level
- 3 years
- High school diploma or GED
Property Manager
Sentry Self Storage —Hollywood, FL
- Full-time
- Pass drug screening
- English
- Mid-level
- Paid holidays
- Health insurance
HR/ Office Manager
L7 Solutions —Fort Lauderdale, FL
- Full-time
- Mid-level
- Office
- Administrative experience
- Mileage reimbursement
- Dental insurance
Quick Apply
Client Services Manager
Every Mother's Advocate —North Lauderdale, FL
- $85,000 - $95,000 a year
- Full-time
- Mid-level
- 3 years
- Master's degree
- 403(b) matching
- Paid holidays
Quick Apply
Client Success Manager
Trivium —Miami, FL
- $70,000 - $120,000 a year
- Full-time
- Remote
- Mentoring
- Senior level
- Paid time off
Quick Apply
Assistant Property Manager
Vera Management —Hollywood, FL
- $20 - $28 an hour
- Full-time
- Mid-level
- Residential
- Administrative experience
- Professional development assistance
Quick Apply
Organic Social Media Manager
Nurp —Miami, FL
- $85,000 - $105,000 a year
- Full-time
- Remote
- Mid-level
- Health insurance
- Dental insurance
Implementation Manager
OneImaging —Miami, FL
- $110,000 - $135,000 a year
- Email
- Remote
- 5 years
- Senior level
- Radiology
Account Manager II
FedEx —Miramar, FL
- $4,331.25 - $10,600.00 a month
- Full-time
- Hybrid work
- Mid-level
- 2 years
- Communication skills
- Relocation assistance
2d
General Property Manager - Mixed-Use
Hines —Fort Lauderdale, FL
- Overtime
- 5 years
- Residential
- Analysis skills

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client experience manager jobs near hollywood, fl

Client Experience Manager

Broward County Tax Collector
Fort Lauderdale, FL

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Job Details

Full-time

Qualifications

Performance dashboards
Coaching
Regulatory compliance
Workplace dispute resolution
Metrics Reporting
Management reporting
CRM system proficiency
Legal compliance

Full Job Description

Description:

POSITION PURPOSE AND SCOPE:

The Client Experience Manager oversees the end-to-end customer experience within the County Tax Collector’s Customer Contact Center. This role is responsible for ensuring that residents, taxpayers, business owners, and partner agencies receive timely, accurate, and courteous service across all communication channels, including phone, email, chat, and in-person engagements.

The Client Experience Manager monitors service quality, leads continuous improvement initiatives, and supports frontline supervisors and agents in delivering a consistent, positive public service experience.

Requirements:

ESSENTIAL FUNCTIONS:

Lead the design, implementation, and management of customer experience standards, ensuring compliance with county, state, and Tax Collector policies.
Monitor contact center performance metrics (call quality, wait times, first contact resolution, customer satisfaction scores) and develop strategies to improve results.
Partner with supervisors to coach and develop staff on service delivery, communication skills, and customer first behaviors.
Manage escalated customer concerns, ensuring issues are resolved promptly, professionally, and within regulatory guidelines.
Analyze customer feedback and trends to identify service gaps and recommend process enhancements.
Coordinate with operational divisions (Motor Services, Property Tax, Business Tax, Specialty Services, etc.) to ensure accurate information and seamless customer interactions.
Oversee quality assurance programs, including call audits, service reviews, and documentation accuracy checks.
Develop and maintain knowledge-based materials, customer service scripts, FAQs, and training resources.

QUALIFICATIONS AND EXPERIENCE:

Bachelor’s degree in public administration, communications, business, or related field (or equivalent experience).
3–5 years of customer experience or contact center leadership, preferably in a government or regulatory environment.
Strong knowledge of county tax collection functions (motor vehicle services, driver license services, property taxes, business taxes, etc.) preferred.
Exceptional communication, conflict resolution, and coaching skills.
Ability to interpret and apply statutes, policies, and procedures.
Proficiency with contact center systems, CRM platforms, and reporting dashboards.
Demonstrated ability to manage multiple priorities in a fast-paced public service environment.

Apply Now

Refine Your Search

client experience manager jobs in hollywood, fl

Client Experience Manager

Manager, Client Experience, South

Office Manager

Client Experience Events Manager

Remote Contact Center Supervisor

Communications Manager

Team Manager

Community Manager - La Vue at Emerald Pointe R0197662 La Vue at Emerald Pointe Hollywood, Florida Full time

Manager, Premium Client Service

Relationship Manager

Client Manager

Property Manager

HR/ Office Manager

Client Services Manager

Client Success Manager

Assistant Property Manager

Organic Social Media Manager

Implementation Manager

Account Manager II

General Property Manager - Mixed-Use

I want to receive the latest job alert for client experience manager in hollywood, fl

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