Top 68 Desk analyst Jobs in Hollywood, Fl

Technology Service Center Analyst II
TROC —Coral Gables, FL
- $65,000 - $75,000 a year
- Full-time
- Mid-level
- Windows
- Analysis skills
- Opportunities for advancement
Quick Apply
Project Controls Analyst
VALCOURT BUILDING SERVICES L C —Miami, FL
- Full-time
- Spanish
- Construction site
- Engineering
Quick Apply
VA INTAKE ANALYST
Advocacy Solutions —Fort Lauderdale, FL
- $22 - $24 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Computer skills
- Paid holidays
- Disability insurance
Quick Apply
Application Support Analyst I (Utility Billing)
City of Sunrise —Sunrise, FL
- $95,224.23 - $134,550.71 a year
- Extended hours
- Clean driving record
- ERP systems
- Mid-level
IT Analyst I
Hotwire Communications, LTD —Fort Lauderdale, FL
- Weekends as needed
- Research
- Mid-level
- Microsoft Office
- Paid parental leave
- Paid holidays
Quick Apply
8d
Support Help Desk Analyst
FMS Solutions Holdings —Fort Lauderdale, FL
- Azure
- Mid-level
- Microsoft Office
- Disability insurance
- Health insurance
Airfreight Spot Desk Pricing Analyst
DHL —Miami, FL
- $68,722.50 - $91,630.00 a year
- Bachelor of Science
- Mid-level
- Office
- Employee stock purchase plan
- Paid holidays
Help Desk Analyst
Florida International University —Miami, FL
- $38,000 - $42,000 a year
- Online Application
- Research
- Mid-level
- Windows
5d
Service Desk Analyst
Lennar —Miami, FL
- Full-time
- High school diploma or GED
- Bachelor's degree
- 1 year
- Paid parental leave
- Health insurance
Application Analyst
Community Medical Group —Miami, FL
- Full-time
- Computer science
- Azure
- Computer Science
Quick Apply
Sr. Analyst, Enterprise Service Desk
ABACUS —Fort Lauderdale, FL
- On call
- System design
- Mid-level
- SQL
Quick Apply
Trade Analyst
MSC Mediterranean Shipping Company S.A. —Miami, FL
- Up to $50,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Excel
- Marketing
- No experience needed
- Store discount
- Wellness program
2d
Go To Market Operations Analyst
Quicknode —Hallandale Beach, FL
- $116,000 - $129,000 a year
- Full-time
- Remote
- Mid-level
- JavaScript
- Python
End User Support Specialist - 3rd Shift
Ryder System —Opa-locka, FL
- $62,000 - $70,000 a year
- Full-time
- Bilingual
- Microsoft Outlook
- Mid-level
- Disability insurance
- Health insurance
MSSP Analyst L1
SilverSky —Fort Lauderdale, FL
- Microsoft Outlook
- Computer literacy
- 11+ years
Quick Apply
10d
MONITORING & TECH ASSISTANCE ANALYST OPS - 60909044
The State of Florida —Fort Lauderdale, FL
- $30 an hour
- Temporary
- Background check
- Mid-level
- Office
- Dental insurance
- Vision insurance
9d
Service Desk Team Lead
Stellar IT Solutions LLC —Miami, FL
- $35 - $40 an hour
- Mid-level
- Supervising experience
- Mentoring
Quick Apply
IT Service Desk Analyst II
BankUnited, N. A. —Miami Lakes, FL
- Extended hours
- Research
- Mid-level
- Windows
End User Support Specialist - 2nd Shift
Ryder System —Opa-locka, FL
- $62,000 - $70,000 a year
- Full-time
- Bilingual
- Microsoft Outlook
- Mid-level
- Disability insurance
- Health insurance
Customer Service Representative - Weston, FL
Capitol Bridge, LLC. —Weston, FL
- $17.50 an hour
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Paid training
- Paid holidays
Quick Apply

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desk analyst jobs near hollywood, fl

Technology Service Center Analyst II

TROC -
Coral Gables, FL

Quick Apply

Job Details

Full-time
$65,000 - $75,000 a year

Benefits

Opportunities for advancement

Qualifications

Authentication
Customer communication
IT user and group management
Wireless networking
GPO
Wireless access points
Technical documentation
Laptop (troubleshooting support)
IT system monitoring
Application deployment
Public Cloud
Mid-level
Windows
Incident Escalation
Printer (troubleshooting support)
Team development
VLAN
Analysis skills
Policy & process development
Professional development support
Patch management
Cloud service support
Continuous improvement
Desktop (troubleshooting support)
Office equipment installation
Computer management
CompTIA Network+
Azure AD
Customer support ticket management
Mentoring

Full Job Description

Technology Service Center Analyst II

Advanced Windows 11, Windows Server & Infrastructure Support

Position Summary

The Technology Service Center Analyst II delivers advanced technical support—both remote and onsite—to small and medium-sized businesses. Serving as a key escalation point, this role focuses on resolving complex issues across Windows 11 environments, Windows Server systems, client–server applications, network infrastructure, and cloud platforms.

This position plays a vital role in maintaining a secure, stable, and high-performing IT environment while also mentoring junior technicians and contributing to continuous service improvement initiatives.

The ideal candidate is a proactive problem solver with strong communication skills and the ability to efficiently resolve technical challenges while supporting team development.

Key Responsibilities

Advanced Desktop, Application & Device Support

Resolve escalated Help Desk tickets requiring Level 2 expertise
Diagnose and troubleshoot complex Windows 11, application, and performance issues
Support client–server applications (connectivity, authentication, dependencies)
Install, configure, and maintain endpoints and peripherals (PCs, laptops, printers, VoIP devices, etc.)
Troubleshoot Microsoft 365 application issues, sync errors, and user-level cloud problems

Windows Server & Client–Server Support

Perform basic Windows Server troubleshooting (services, logs, performance, connectivity)
Support file/print services and server-hosted applications
Troubleshoot DNS, firewall rules, permissions, and service availability
Escalate advanced server issues to senior engineering teams

Directory Services & System Administration

Administer Active Directory (users, groups, permissions, Group Policy)
Troubleshoot authentication and access issues
Assist with workstation imaging, deployment, and endpoint configuration
Support patching, monitoring, and escalation-level server troubleshooting

Network & Infrastructure Support

Troubleshoot routers, switches, firewalls, and wireless access points
Diagnose TCP/IP, DNS, DHCP, VLAN, VPN, and connectivity issues
Monitor system and network performance to identify risks proactively

Cloud & Microsoft 365 Support

Support Microsoft 365, Azure AD, and cloud-based services
Troubleshoot identity, licensing, and synchronization issues

Documentation & Process Improvement

Document troubleshooting steps, root causes, and resolutions
Contribute to SOPs and internal knowledge base improvements

Team Collaboration & Mentorship

Mentor and support Level 1 technicians
Collaborate with senior engineers on escalations
Participate in on-call rotation as needed
Assist with projects and additional technical initiatives

Qualifications

Technical Skills

3+ years supporting Microsoft desktop environments (strong Windows 11 expertise)
Experience with Windows Server troubleshooting (services, logs, roles, performance)
Understanding of client–server environments and troubleshooting
Strong networking knowledge (TCP/IP, DNS, DHCP, VLANs, VPNs)
Experience with Active Directory and Group Policy
Experience with Microsoft 365 and Azure administration
Familiarity with network hardware (routers, switches, firewalls, WAPs)
Experience supporting macOS in mixed environments (preferred)

Professional Skills

Strong analytical and problem-solving abilities
Ability to manage multiple priorities in a fast-paced environment
Excellent communication and customer service skills
Self-motivated with the ability to work independently and in a team
Flexibility to participate in after-hours/on-call support

Preferred Certifications

CompTIA A+
CompTIA Network+ (or equivalent)

Why Join T-ROC?

Opportunity to work with a dynamic team in a fast-paced, growth-oriented environment.
Access to professional development and career growth opportunities.
A collaborative and supportive work environment that values innovation and excellence.
Competitive salary and benefits package.

Who is T-ROC?

At T-ROC (The Revenue Optimization Companies), we blend innovation, technology, and an energetic team spirit to revolutionize retail. We're a dynamic and forward-thinking company that thrives on creativity and collaboration. Our mission is to empower businesses to achieve new heights in sales and customer engagement through cutting-edge technology and data-driven strategies. With us, you'll join a vibrant community where your ideas matter, your growth is encouraged, and every day brings new opportunities to make an impact. Ready to rock your career with T-ROC? Join us and be part of something extraordinary!

Equal Opportunity Employer / Special Accommodations

T-ROC is an equal opportunity employer, committed to the full inclusion of all qualified individuals. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws. Equal access to programs, services, and employment is available to all qualified persons. As part of this commitment, T-ROC ensures that reasonable accommodation is provided to applicants requiring such accommodation to complete the application and/or interview process. If reasonable accommodation is needed, please email [email protected] describing your needs.

Pay Range:

$65,000.00-$75,000.00

Quick Apply

Refine Your Search

desk analyst jobs in hollywood, fl

Technology Service Center Analyst II

Project Controls Analyst

VA INTAKE ANALYST

Application Support Analyst I (Utility Billing)

IT Analyst I

Support Help Desk Analyst

Airfreight Spot Desk Pricing Analyst

Help Desk Analyst

Service Desk Analyst

Application Analyst

Sr. Analyst, Enterprise Service Desk

Trade Analyst

Go To Market Operations Analyst

End User Support Specialist - 3rd Shift

MSSP Analyst L1

MONITORING & TECH ASSISTANCE ANALYST OPS - 60909044

Service Desk Team Lead

IT Service Desk Analyst II

End User Support Specialist - 2nd Shift

Customer Service Representative - Weston, FL

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