Top 35 Technical support occupations Jobs in Holyoke, Ma

Customer Service/ Helpdesk Associate
Qureos Inc —Springfield, MA
- $27 - $28 an hour
- Full-time
- High school diploma or GED
- Analysis skills
- Communication skills
Technical Support Representative
OriginLab Corporation —Northampton, MA
- Email
- Engineering
- Office
- Communication skills
- Disability insurance
- Health insurance
Technology Integration Specialist 2
VIABILITY, INC —Holyoke, MA
- $24.76 an hour
- Full-time
- Experience working with individuals with disabilities
- Mid-level
- Driver's License
- Health savings account
- AD&D insurance
Quick Apply
RTS Sr Technical Support Specialist.
Thermo Fisher Scientific —Amherst, MA
- $49.58 - $74.38 an hour
- Full-time
- Up to 50% travel
- 5 years
- Mid-level
- Commuter assistance
- Paid parental leave
4d
Computer Technician- District
Chicopee Public Schools —Chicopee, MA
- $43,779 - $70,827 a year
- Full-time
- Mid-level
- 3 years
- In-person
3d
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Holyoke, MA
- $16.06 - $24.09 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Employee assistance program
Help Desk Support Technician
NuAxis Innovations —Hadley, MA
- Online Application
- Mid-level
- 1 year
Desktop Field Technician
GS Lab —Springfield, MA
- $70,000 - $75,000 a year
- Weekends as needed
- Mid-level
- Office
- Driving
- Health insurance
- Dental insurance
Quick Apply
1d
Senior Support Technician
Paragus Strategic IT —Hadley, MA
- $74,000 - $130,000 a year
- Full-time
- 5 years
- Continuous improvement
- Mentoring
- Paid holidays
- Health insurance
Quick Apply
Help Desk Technician
Kinsley Power Systems —East Granby, CT
- $26 - $32 an hour
- Weekends as needed
- Mid-level
- High school diploma or GED
- 2 years
Quick Apply
IT Support Engineer - End User Support
Element Materials Technology —Enfield, CT
- Microsoft Excel
- Azure
- Microsoft Outlook
IT Support Specialist - Manufacturing Operations
Framebridge Inc —Holyoke, MA
- $55,000 - $60,000 a year
- Full-time
- Google Workspace
- Computer science
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
Help Desk Technician
Suzor IT —East Windsor, CT
- $22.50 - $26.50 an hour
- Full-time
- Mid-level
- Travel
- 2 years
- Mileage reimbursement
- 401(k)
Quick Apply
4d
Technical Product Manager f/m/d
Eppendorf —Enfield, CT
- $75,000 - $85,000 a year
- Full-time
- Engineering
- 3 years
- Travel
- Health insurance
- Tuition reimbursement
End User Services Automation Engineer
Voya Financial —Windsor, CT
- $79,620 - $132,720 a year
- Full-time
- 5 years
- Office
- Windows
- Paid holidays
- Health insurance
Epic ClinDoc Principal Trainer
ClinDCast LLC —United States
- Full-time
- Remote
- Mid-level
- 2 years
- Communication skills
Quick Apply

Related jobs to explore

Based on your search for technical support occupations

Occupational Therapist - part-time - 1st shift - Mon-Fr
COMMUNITY MENTAL HEALTH AFFILIATES INC —New Britain, CT
Current state license to practice as an Occupational Therapist in Connecticut. Collaborates with the multi-disciplinary team to develop treatment plans and…
From $35,250 a year
Quick Apply
Clinician I or II
Community Mental Health Affiliates —New Britain, CT
Must have associates license (MFTA, PCA, LMSW). Must have a Connecticut license as a LCSW, LMFT, LPC, Ph.D., or LADC as appropriate for services.
From $57,000 a year
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
Quick Apply
TECHNICAL SUPPORT REPRESENTATIVE - PART-TIME
Micro Center —Hilliard, OH
Our Technical Support representatives play a vital role in delivering exceptional technical support while driving sales through service solutions.
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for technical support occupations in holyoke, ma

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support occupations jobs near holyoke, ma

Customer Service/ Helpdesk Associate

Qureos Inc -
Springfield, MA

Apply Now

Job Details

Full-time
$27 - $28 an hour

Qualifications

Phone communication
Incident management software
High school diploma or GED
Desktop applications
Productivity software
Technical Proficiency
Ticketing system technical support
Client interaction via phone calls

Full Job Description

Job Overview

A confidential employer is seeking a dedicated and professional Customer Service/ Helpdesk Associate to join their team. This is a full-time position based in Springfield, Massachusetts, United States. The successful candidate will be the first point of contact for customers, providing exceptional support, resolving enquiries, and offering technical assistance. This role is crucial for maintaining our high standards of customer satisfaction and ensuring a seamless support experience. The pay for this position is $27.00 - $28.00 USD per hour.

Responsibilities

Serve as the primary point of contact for customer enquiries via phone, email, and helpdesk ticketing systems.
Provide first-line technical support, troubleshoot common hardware and software issues, and guide users through step-by-step solutions.
Accurately log, prioritise, and track all incidents and service requests in the company's helpdesk software.
Identify and escalate complex issues to the appropriate second-line support teams in a timely manner.
Develop and maintain a comprehensive understanding of the organisation's products and services.
Strive to resolve issues on the first contact, ensuring a high level of customer satisfaction.
Contribute to the creation and maintenance of support documentation and knowledge base articles.
Maintain a professional and empathetic demeanour in all customer interactions.

Qualifications

Proven experience in a customer service, helpdesk, or technical support role.
Exceptional verbal and written communication skills with a clear and professional telephone manner.
Strong problem-solving and analytical abilities with keen attention to detail.
A patient and customer-focused approach to handling enquiries and resolving issues.
Proficiency in using helpdesk software and standard office applications.
The ability to work effectively both independently and as part of a collaborative team.
Excellent time management and organisational skills, with the ability to manage multiple priorities.
A minimum of a high school diploma or equivalent; further qualifications in Information Technology or a related field are advantageous.

Benefits

A competitive benefits package is available for the successful candidate and will be discussed during the interview process.

Apply Now

Refine Your Search

technical support occupations jobs in holyoke, ma

Customer Service/ Helpdesk Associate

Technical Support Representative

Technology Integration Specialist 2

RTS Sr Technical Support Specialist.

Computer Technician- District

Seasonal, Operations Technical Specialist (Part Time)

Help Desk Support Technician

Desktop Field Technician

Senior Support Technician

Help Desk Technician

IT Support Engineer - End User Support

IT Support Specialist - Manufacturing Operations

Help Desk Technician

Technical Product Manager f/m/d

End User Services Automation Engineer

Epic ClinDoc Principal Trainer

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alert for technical support occupations in holyoke, ma

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected