Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world.
ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations.
For more information about our services please visit clearcaptions.com.
The kind of people we look for:
- Versatile people who thrive on variety and challenge
- Excited about working in a fast-paced environment.
- Innate problem solvers who want to grow in a flexible, collaborative culture.
- Takes initiative, pushes boundaries, motivated to innovate.
- Individuals with a growth mindset who want to use their learning and relationship-building skills.
- Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality.
Summary:
The People Business Partner (PBP) serves as a strategic advisor to leaders, aligning People strategies with business objectives to drive organizational performance, employee engagement, and sustainable growth. The PBP partners closely with senior leadership and people managers to strengthen leadership capability, develop talent pipelines, improve organizational effectiveness, and enhance workforce outcomes. Through data driven insights, proactive consultation, and strong business acumen, the PBP helps leaders navigate complex People challenges while fostering a high performing and inclusive workplace culture.
In collaboration with leadership and People Centers of Excellence, the PBP develops and implements talent strategies that attract, develop, reward, and retain employees while supporting organizational priorities. This role contributes to business success by translating company strategy into effective people solutions that strengthen leadership effectiveness, workforce capability, and employee experience. This position reports to the Manager, People Business Partners.
What This Role Does:
- Strategic Partnership: Serve as a trusted advisor to executive team, directors and managers, providing strategic consultation and recommendations on workforce planning, organizational effectiveness, leadership capability, talent management, and employee experience initiatives that support business objectives. Build trusted relationships with leaders and employees to strengthen engagement, retention, inclusion, and overall workplace culture.
- Leadership Development: Strengthen leadership capability through coaching, mentoring, talent assessment, and development strategies that improve leader effectiveness and organizational performance.
- Employee Relations: Manage employee relations matters of moderate to high complexity, including policy interpretation, workplace issues, performance concerns, corrective actions, investigations, conflict resolution while balancing employee experience, business needs, compliance and risk mitigation.
- Data Driven Insights: Leverage workforce analytics, engagement data, turnover trends, and organizational health metrics to identify opportunities, mitigate risks, and influence business and talent decisions.
- Workforce Planning & Talent Strategy Partner with leaders to identify workforce needs, talent gaps, succession opportunities, and retention risks. Support workforce planning initiatives that ensure organizational readiness and leadership continuity.
- Organizational Effectiveness: Consult with leaders on organizational design, team effectiveness, role clarity, workforce optimization, and talent strategies that improve performance, collaboration, and scalability.
- Performance Excellence: Drive effective goal setting, talent reviews, performance evaluations, and performance management practices that strengthen accountability, employee growth, and organizational success.
- Change Management: Partner with leaders to plan and execute organizational change initiatives, ensuring effective communication, employee adoption, and successful implementation.
- Cross Functional Collaboration: Partner with People Centers of Excellence, including Compensation, Benefits, Talent Acquisition, Learning & Development, Organizational Development and People Team Operations to deliver integrated People solutions that support business objectives.
- Exit Strategy Optimization: Analyze turnover trends, exit feedback, and workforce data to identify retention opportunities and recommend strategies that improve employee experience and business performance.
- Continuous Improvement: Support the standardization, simplification, and continuous improvement of People programs, policies, processes, and tools to improve effectiveness and scalability.
- Facilitate for Impact: Facilitate live and virtual workshops, training sessions, and talent discussions that drive engagement, knowledge transfer, and business alignment.
- Compliance & Best Practices: Ensure compliance with federal, state, and local employment laws while promoting consistent, equitable, and effective People practices across assigned client groups.
- Other duties as assigned.
What You Will Bring:
- Bachelor's degree in Human Resources, Business Administration, or related field or equivalent years’ experience.
- 5+years of progressive Human Resources experience, including at least 3 years in a Human Resources Business Partner or comparable strategic consulting role, preferably supporting nonexempt, multi state, and remote workforces.
- SHRM-CP (Certified Professional) or PHR (Professional in Human Resources) by HRCI preferred.
- Experience supporting senior executives, directors and managers in fast-paced business environments.
- Advanced knowledge of federal, state, and local employment laws and HR practices, including employee relations, wage and hour compliance, leave and accommodation laws, discrimination and harassment prevention, performance management, investigations, and terminations.
- Demonstrated ability to influence leaders and implement business aligned people strategies.
- Experience managing employee relations matters, workplace investigations, organizational risk issues, and conflict resolution.
- Strong business acumen with experience in workforce planning, organizational effectiveness, talent management, and change management.
- Strong analytical, critical thinking, and problem-solving skills with the ability to assess risk, identify practical solutions, and provide sound recommendations.
- Strong communication, presentation, facilitation, and relationship management skills, with the ability to effectively engage audiences and influence leaders at multiple organizational levels.
- Ability to balance strategic partnership responsibilities with operational execution.
- Strong project management and organizational skills, with the ability to manage multiple priorities and deadlines.
- Ability to plan and manage at both strategic and tactical operational levels while overcoming obstacles and adapting to changing business needs.
- Ability to maintain confidentiality, exercise sound judgment, and navigate ambiguity effectively.
- Experience supporting organizational change initiatives and business transformation efforts preferred.
- Proficiency in Microsoft Office Suite and modern communication tools for virtual teams, including Microsoft Teams and Slack.
- Proficiency in HR systems, including Dayforce and SuccessFactors preferred.
- Willingness and ability to work flexible hours as needed and travel up to 10%, which may include occasional overnight travel.
Physical Demands:
In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, the Company will provide reasonable accommodations to qualified individuals with documented disabilities to enable them to perform the essential functions of the job, unless such accommodations would impose an undue hardship. Employees seeking accommodation should contact the People Department to initiate the interactive process.
Employees may experience the following physical demands for extended periods of time:
- Sitting, standing, and walking (90-100%)
- Keyboarding (95-100%)
- Viewing computer monitor, tablet, and cell phone requiring close vision (70-90%)
Work Environment:
100% Remote: Work environment is at home.
Compensation:
$90,000 to $100,000/yr determined by competitive market analysis and internal equity considerations. Final compensation will be based on the candidate’s qualifications, experience, and business needs. For details on our comprehensive benefits program, visit www.clearcaptions.com/careers to explore our total rewards package.
Intrigued to learn more?
When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us if we think there could be a fit and what next steps look like.
ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
Disclaimer:
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
ClearCaptions does not offer sponsorship for work authorization. Candidates must be authorized to work for any employer in the US without a current or future need for Visa sponsorship.
Protecting Your Candidate Experience
At ClearCaptions, your candidate experience matters to us. To ensure transparency and security throughout the hiring process, please keep the following in mind:
- All legitimate ClearCaptions job openings are posted exclusively on this careers page.
- Our recruiters will only contact you from verified @clearcaptions.com email addresses.
- We will never offer a job through LinkedIn messages or any social media platform.
- We will never ask for sensitive personal information (like banking details or Social Security numbers) during early stages of the hiring process.
We encourage all applicants to stay vigilant against online job scams, especially those that misuse company names or logos to appear legitimate. If you receive a message that seems suspicious or doesn’t follow these guidelines, please don’t engage. You’re welcome to verify any opportunity by reaching out to us directly at
[email protected].
We’re committed to a hiring process that is respectful, secure, and clear every step of the way.
