Top 19378 Market manager Jobs in Home Based Work

Customer Service Operations Manager
HONK —Remote
- $70,000 - $100,000 a year
- Full-time
- Remote
- Google Workspace
- 5 years
- Analysis skills
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Manager, Fast Track Operations
Twilio —Remote
- $116,960 - $171,900 a year
- Remote
- Google Workspace
- English
- Supervising experience
- Paid parental leave
- Health insurance
Manager - Customer Success Team
Transparent Energy —Remote
- $90,000 - $110,000 a year
- Full-time
- Remote
- Mentoring
- Contracts
- Training & development
Quick Apply
District Manager, Northeast Lifestyle
Michael Kors —Remote
- $140,000 - $150,000 a year
- Weekends as needed
- Ability to walk for extended periods
- 5 years
- Writing skills
- Paid parental leave
- Paid time off
Manager, Customer Success Operations
GitLab —Remote
- $115,200 - $194,400 a year
- Full-time
- Remote
- Senior level
- 4 years
- Employee stock purchase plan
- Health insurance
Manager, Customer Success
Lyra Health —Remote
- $106,000 - $146,000 a year
- Full-time
- Remote
- Google Workspace
- 5 years
- Travel
- Paid parental leave
- Health savings account
Senior Customer Success Manager
Color —Remote
- $111,000 - $150,000 a year
- Full-time
- Remote
- 7 years
- Analysis skills
- Continuous improvement
- Paid parental leave
- Paid holidays
Senior Manager, Preferred
Zillow.com —Remote
- $147,400 - $247,800 a year
- Full-time
- 7 years
- Recruiting
- Fair chance
District Manager, Mid Atlantic
Michael Kors —Remote
- $170,000 - $175,000 a year
- Weekends as needed
- Ability to walk for extended periods
- 5 years
- Writing skills
- Paid parental leave
- Parental leave
Customer Success Manager
Reveleer —Remote
- $100,000 - $110,000 a year
- Full-time
- Remote
- 5 years
- Research
- Presentation skills
- Health insurance
- Dental insurance
Quick Apply
Product Manager
CardFlight —Remote
- $120,000 - $160,000 a year
- Remote
- Mid-level
- Product management
- 2 years
- Health insurance
- Paid time off
Quick Apply
Strategic Account Manager, CVS
Bausch + Lomb —Remote
- $135,000 - $180,000 a year
- Remote
- Sales
- 5 years
- US work authorization
- Paid holidays
- Disability insurance
Director, Commercial Customer Success
Vanta —Remote
- $243,000 - $286,000 a year
- Full-time
- Remote
- Senior level
- Commercial
- Commuter assistance
- Paid parental leave
Strategic Account Manager
Render —Remote
- $180,000 - $260,000 a year
- Full-time
- Remote
- 5 years
- Contracts
- Senior level
- Commuter assistance
- Paid parental leave
GM, Keepr
Mindr —Remote
- $240,000 - $280,000 a year
- Remote
- Senior level
- Leadership
- Commercial
- Paid holidays
- Health insurance
Account Manager
Array —Remote
- $120,000 a year
- Full-time
- Remote
- 5 years
- Analysis skills
- Contracts
- Commuter assistance
- Health insurance
Project Manager, Operations | Poppy & Peonies
Bloom —Remote
- $90,000 - $120,000 a year
- Email
- Remote
- Mid-level
- Analysis skills
- Budgeting
- Health insurance
8d
Manager, Mid-Market Sales
Block —San Francisco, CA
- $164,300 - $253,200 a year
- Full-time
- Remote
- 6 years
- Mid-level
- Recruiting
- Paid parental leave
- Health savings account
Quick Apply
Brand Manager - Pantry
Hain Celestial Group —Remote
- $100,000 - $155,000 a year
- Email
- Remote
- Continuous improvement
- Travel
- Senior level
- Commuter assistance
- Disability insurance
Customer Success Manager
AspireIQ —Remote
- $90,000 - $110,000 a year
- Full-time
- Organizational skills
- 1 year
- Senior level
- Paid parental leave
- Health insurance
Quick Apply

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market manager jobs near home based work

Customer Service Operations Manager

HONK -
Remote

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Job Details

Full-time
$70,000 - $100,000 a year

Qualifications

Productivity software

Full Job Description

Honk is a technology-driven roadside assistance platform that connects enterprise customers (insurance carriers, auto clubs, warranty companies, and fleet operators) with a nationwide network of independent service providers. We have a simple, yet challenging, goal to ensure every motorist gets the help they need in a timely fashion

We don’t own trucks, but we have built the marketplace, the dispatch engine, and the technology infrastructure that makes it work. We’re PE-backed, scaling fast, and aggressively investing in automation and AI to widen the gap between legacy operators and us, still running on phone trees and spreadsheets.

The Role

The Customer Service Operations Manager leads a team of Operations Supervisors and specialists responsible for delivering exceptional roadside assistance experiences at scale. This role is accountable for frontline and escalation team performance, service quality, customer satisfaction, and operational efficiency.

You will partner closely with Operations, Workforce Management, Training, Product, Technology, and Leadership teams to improve processes, solve complex service challenges, and ensure customers receive timely, empathetic support when they need it most.

You Will:

Lead from the front and support the team during periods of high demand
Lead and develop a team of Operations Supervisors across frontline and escalation functions.
Own performance against key operational metrics, including service levels, quality, customer satisfaction, and productivity.
Provide leadership and guidance for complex customer and service provider escalations.
Partner with Workforce Management, Training, Product, and Engineering teams to improve operational performance and customer outcomes.
Analyze operational data and trends to identify opportunities for improvement and drive corrective action.
Develop and implement process improvements that enhance efficiency, scalability, and service quality.
Conduct regular performance reviews, coaching, and development discussions with direct reports.
Communicate operational performance, risks, and recommendations to senior leadership.
Lead operational response during service disruptions, severe weather events, and other high-impact incidents.
Foster a culture of accountability, collaboration, and continuous improvement while supporting the team wherever needed.

What You Bring

5+ years of leadership experience in a customer service, contact center, or operations environment.
Experience leading supervisors and developing high-performing customer-facing teams.
A customer-first mindset with a passion for delivering exceptional service, especially during complex or escalated situations.
Strong analytical and problem-solving skills with the ability to use data to drive decisions and improve performance.
Proven ability to identify operational challenges, implement process improvements, and drive measurable results.
Calm under pressure and able to make sound decisions in a fast-paced, rapidly changing environment.
Strong interpersonal skills with the ability to influence, coach, and collaborate across all levels of the organization.
Proficiency with Google Workspace and contact center technologies.
Experience with workforce management, quality assurance, performance management, and customer experience metrics preferred.
Experience in roadside assistance, insurance, transportation, logistics, or other service-based industries preferred.

The pay for this position is based on a number of factors, including market location, and may vary depending on job-related knowledge, skills, and experience. HONK is a total compensation company. Dependent on the position offered, commission and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

At HONK, we're a community of diverse and passionate individuals who believe in the power of remote work and the strength of inclusivity. As a remote-first company, we embrace the boundless possibilities of collaboration and flexibility, allowing our team members to thrive from anywhere in the US.

HONK is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions at HONK are based on merit, qualifications, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by law.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Refine Your Search

market manager jobs in home based work

Customer Service Operations Manager

Manager, Fast Track Operations

Manager - Customer Success Team

District Manager, Northeast Lifestyle

Manager, Customer Success Operations

Manager, Customer Success

Senior Customer Success Manager

Senior Manager, Preferred

District Manager, Mid Atlantic

Customer Success Manager

Product Manager

Strategic Account Manager, CVS

Director, Commercial Customer Success

Strategic Account Manager

GM, Keepr

Account Manager

Project Manager, Operations | Poppy & Peonies

Manager, Mid-Market Sales

Brand Manager - Pantry

Customer Success Manager

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