Real people. Real service.
At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.
We are looking for a new Senior Product Manager to join our growing Product Team! This individual will report into our Product Management Team Lead and own several complex, cross-functional Customer Experience initiatives at once, driving each from research through launch and post-launch analysis with significant autonomy. They will set the vision and goals for their initiatives, help prioritize them against broader business objectives, and raise the bar for the product practice by improving delivery standards and mentoring junior product managers.
This remote position is open to individuals who live in, or are open to relocating to, the following states: Arizona, Delaware, Florida, Georgia, Kentucky, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington.
This position requires travel to our headquarters in Melville, NY X times per year for internal meetings and team building activities. We reimburse reasonable and necessary travel expenses, and you’re also welcome to work on-site anytime beyond these visits – our doors are always open.
Role Type: Full-Time, Exempt
Location: Remote (Arizona, Delaware, Florida, Georgia, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington)
Schedule: Monday through Friday, from 8:00 a.m. to 5:00 p.m. ET with flexibility
Salary: $111,035 – $138,794 per year
Responsibilities:
- Provides strategic vision and leadership to our largest and most complex initiatives, resolving ambiguous, escalated, and cross-functional challenges with sound, independent judgment
- Leads comprehensive user and market research to inform product strategy, validating insights through data analysis and customer and stakeholder interviews
- Sets vision and strategic goals for complex projects, defines the experience architecture and desired outcomes across multiple user journeys, and adapts plans and documentation as business needs change
- Owns commercial outcomes for the customer experience — connecting the product roadmap to financial goals and margin, and balancing customer acquisition cost against lifetime value
- Drives conversion optimization across the funnel, including checkout friction, search relevance, and personalization
- Translates Amplitude (or similar) analytics, behavioral data, and continuous A/B test results into actionable roadmap decisions
- Partners with engineering on platform direction, including modern headless architecture, robust APIs, and enterprise commerce capabilities
- Identifies and prioritizes opportunities to apply AI and machine learning — such as dynamic pricing, smart search, and recommendation engines
- Owns and oversees the product backlog, requirements, and user stories across multiple projects, and improves the team’s documentation and delivery practices
- Builds product documentation within JIRA and runs scrum ceremonies including sprint planning and sprint review
- Leads UAT planning and execution and is ultimately responsible for testing and approval of implementation, ensuring stable, scalable delivery ahead of high-traffic peak seasons
- Establishes project KPIs, develops A/B test and staged rollout plans, builds performance monitoring plans, and performs post-launch analysis to determine success and surface new opportunities
- Communicates complex insights and outcomes to senior stakeholders, mentors and trains junior product managers, and influences and improves work across departments
Requirements:
- Bachelor's degree in Business, STEM, or a related field
- 7+ years of product experience, with 5+ years serving in a similar role on a Product/Customer Experience Team
- 2+ years of e-commerce industry experience
- A track record of independently leading large, complex, cross-functional initiatives end to end
- Strong data fluency, with the ability to turn Amplitude analytics, behavioral data, and A/B test results into roadmap decisions
- Experience defining and running A/B tests and experimentation (e.g., Amplitude) and establishing project KPIs and performance monitoring plans
- Experience with JIRA and Confluence, or equivalent tools, for documentation and scrum ceremonies
- Proven leadership and mentorship skills, with a tendency to invest in colleagues and team growth and improve the effectiveness of others
- Exceptional problem-solving skills and sound judgment on complex, ambiguous, and escalated decisions
- Excellent written and verbal communication skills, including the ability to communicate complex insights to and influence senior stakeholders across departments
- The ability to multi-task, reprioritize, and actively manage project timelines and deliverables
- Exposure to applying AI/machine learning to commerce use cases (e.g., dynamic pricing, smart search, recommendations)
Preferred Qualifications:
- Demonstrated ownership of commercial outcomes such as conversion, revenue, or P&L
- Familiarity with modern e-commerce platform architecture, including headless architecture, APIs, and enterprise commerce engines
- Hands-on data querying with BigQuery or SQL
- Exposure to applying AI/machine learning to commerce use cases (e.g., dynamic pricing, smart search, recommendations)
- Experience with design and prototyping tools (Figma is a plus)
Why work with us:
- We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include:
- Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
- 401(k) with up to 4% company match
- Paid vacation, sick time, and holidays
- Company-paid basic life insurance and long-term disability
- Discounted auto, home, and pet insurance programs
- Flexible Spending Account (FSA)
- Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
- Company-provided equipment and one-time $250 work from home stipend
- $750 annual professional development budget
- $25 monthly Grubhub credit
- Company rewards and recognition program
- And more!
- We empower ownership – We all contribute to our success and we all share in it. Our Ownership for All program ensures each SupplyHouse team member will benefit financially from the company’s growth and accomplishments.
- We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our wellness initiatives and ask about our Flex-Time Policy!
- We support growth – We encourage you to embrace continuous learning and take on new challenges. In an exciting and evolving industry, we provide opportunities for career growth through our annual merit and bonus opportunities, hands-on training, diversity and inclusion initiatives, internal mobility options, and professional development budget.
- We give back – We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for non-profit organizations, Volunteer Paid Time Off, and more.
- We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our monthly town halls, regular 1:1 check-ins, employee listening initiatives, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day.
Check us out and learn more at: https://www.supplyhouse.com/our-company!
Additional Details:
- Remote employees are expected to work in a distraction-free environment. Personal devices, background noise, and other distractions should be kept to a minimum to avoid disrupting virtual meetings or business operations.
- Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.
- SupplyHouse.com is an Equal Opportunity Employer. We welcome and encourage individuals of all backgrounds, experiences, and perspectives to apply. Employment decisions are based on qualifications, merit, and business needs.
- To ensure fairness and trust in our hiring process, we ask that all application materials, assessments, and interview responses reflect your own thinking and perspective. You may use AI tools to assist in preparing your responses, as long as this use is clearly disclosed and you can speak authentically to your ideas and work. Our focus is on honesty, judgment, and how you approach problem-solving. We appreciate your transparency and look forward to learning more about your skills.
- We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations.
- All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.
