Fenner Dunlop is looking for a dynamic Field Supervisor to join our Homer City services team. You will be responsible for supervising employees performing duties related to the installation, splicing, and repairing of conveyor belts. This position reports to the Operations Manager.
Fenner Dunlop, a Michelin Group company, designs and manufactures the widest range of bulk material handling conveyor belts in the world. We strive to be the premier provider of the safest and most reliable conveyor belting and services to a variety of heavy industrial markets such as coal mining, hard rock mining, sand, gravel, wood handling, power generation, pulp and paper. Fenner Dunlop provides North American made belting, manufactured at our facilities located throughout the United States and Canada. For over 150 years, Fenner Dunlop has researched, designed, developed, manufactured, and tested its conveyor belting products, supporting nearly any type of conveyor application, and providing the right solutions to protect conveyor system investments in the harshest conveying environments.
What You'll Do
Supervision and Operations Management:
- Customarily and regularly direct the work of at least two (2) full-time employees (or their equivalent) in the field and shop, including assigning tasks, setting schedules, and evaluating performance; field presence as needed to supervise operations, with manual work performed only on an occasional, as-needed basis.
- Exercise authority to hire, select, and onboard employees; conduct performance evaluations; recommend and implement discipline; and recommend termination.
- Ensure adherence to company policies and practices, and enforce policies through coaching, corrective action, and discipline, up to and including termination, consistent with company procedures.
- Implement measures to ensure the quality of services performed.
- Keep records of material usage and services to capture all billable items.
- Perform safety talks and audits; conduct job safety analyses; direct the implementation of safety policies and procedures; hold employees accountable for safety compliance; and stop work when unsafe conditions exist.
- Conduct job safety analyses.
- Review current techniques/practices and suggest improvements for safety and efficiency.
- Provide a safe working environment.
- Ensure crews have the proper equipment and materials to be efficient.
- Work with the Operations Manager to meet the financial goals of the branch, including contributing to budgeting, monitoring job and departmental KPIs, and approving expenditures within delegated authority.
- Follow up with crew and customers post-job to look for ways to be safer and efficient.
- Supervise in the field on high-profile jobs as required by Management.
- Maintain availability to address operational and personnel issues outside standard business hours as needed, consistent with the exempt nature of the role.
- Ensure field equipment is regularly inspected, well-maintained, and meets calibration standards.
- Implement and maintain daily housekeeping and organization practices both in the field and at the shop.
- Collaborate with other supervisors and management to ensure adequate staffing and resource allocation and to implement and enforce the company’s policies and goals.
- Exhibit adaptability in a fast-paced environment, adjusting work strategies as needed to meet evolving demands.
- Exercise discretion and independent judgment on matters of significance, including operational priorities, resource allocation, vendor selection within authority limits, safety and quality decisions, and customer issue resolution.
Team Management:
- Maintain excellent positive communication and organizational skills to enhance team collaboration and overall efficiency.
- Demonstrate strong problem-solving and decision-making skills, contributing to efficient conflict resolution and streamlined operations.
- Create and nurture a positive and collaborative team culture.
- Encourage open communication, cooperation, and respect among team members.
- Recognize and reward individual and team achievements.
- Address conflicts and challenges within the team promptly and professionally.
- Collaborate with the team to identify process inefficiencies and areas for improvement.
- Empower team members to provide input and implement process enhancements.
- Encourage team members to share ideas, concerns, and feedback.
- Seek solutions and foster a positive resolution-oriented approach.
- Occasionally manages cross-departmental staffing, flexibly sharing and acquiring team members to support evolving business needs.
Communication and Customer Engagement:
- Proactively communicate with sales and customers regarding current and upcoming service requirements.
- Maintain and nurture current customer relationships.
- Prioritize work to meet customer demands.
- Coordinate and approve labor, equipment, and logistics for field jobs, including assignment of personnel and reallocation of resources to meet operational and financial goals.
- Inform Ops Manager on all upcoming projects and opportunities.
- Meet with customers on upcoming opportunities and to follow up on crew performance; approve job scopes within authority, set service delivery standards, and resolve escalated customer concerns.
- Enforce customer service standards and KPIs for the department and hold employees accountable for service quality and responsiveness.
Training and Performance Management:
- Establish performance objectives and expectations.
- Conduct new hire orientation training.
- Identify training needs and opportunities for skill development, approve training plans and cross-training assignments, and ensure completion of mandatory safety and quality training.
- Identify key areas for cross-training opportunities and assess skill gaps.
- Cross-train employees to enhance their skills, versatility, and productivity across various processes.
- Maintain records of training activities, including attendance, progress, and completion.
- Hold employees accountable by providing regular performance feedback, conducting performance evaluations, and administering corrective action and discipline consistent with Company policy.
- Oversee staffing levels and scheduling to meet operational needs and budget targets; approve time and schedules for direct reports; ensure compliance with Company timekeeping policies.
Health and Safety:
- Ensure a strong understanding of safety and quality regulations, guiding the team to work in compliance with industry standards.
- Ensure health and safety guidelines are followed and proper PPE usage.
- Conduct safety meetings, audits, and participate in the Safety Program.
- Enter Hazard IDs and complete assigned action items.
- Review and modify Task Safety Analysis and train employees on revisions.
- Monitor and ensure a clean shop floor to prevent hazards.
- Ensure employees are performing work safely throughout their shift.
- Foster and promote a daily culture of safety.
- Report any safety concerns to management.
Quality Control
- Ensure equipment in inspected daily so that quality control standards are being met and ensure inspection forms and being completed accurately and timely.
- Ensure working areas consistently adhere to MSHA, OSHA and company standards.
- Assist in developing quality control guidelines.
- Train and educate employees on proper procedures and ensure adherence.
- Conduct regular quality audits and assessments, taking corrective actions as needed.
- Promote a culture of continuous improvement and ownership of processes.
- Maintain a clean and safe working environment.
- Inspect production to meet quality standards.
- Promptly report non-conforming conditions and issue deviations to management.
- Root Cause/Analyze quality defects and implement countermeasures.
Additional Responsibilities:
- Ability to work off shifts, as needed, including afternoons, night, and weekends, including travel and overnights.
- Adapt to changes in work schedules, which may be modified based on business needs.
- Travel, including overnight travel, is required.
- Perform other tasks deemed necessary based on business needs.
- Professional behavior is required during working hours, while on customer site, and while traveling for Fenner Dunlop business.
- Must possess a valid driver's license and passport.
What You'll Need
- Minimum education requirement of High school diploma/GED. Associates Degree in a related field is preferred.
- Previous supervisory experience in a services environment.
- Experience in a customer management or sales role preferred.
- Proven experience in the supervision of employees, encompassing organization, scheduling, training, evaluations, and discipline.
- Comprehensive training and knowledge of relevant conveyor service practices and techniques.
- Demonstrated leadership skills with a proven track record of effective team management.
- Established ability to foster a positive team attitude.
- Strong comprehension of safety and quality regulations.
- Strong problem-solving and decision-making skills.
- Strong written and oral communication skills.
- Excellent positive communication and organizational skills.
- Demonstrated adaptability in a fast-paced environment.
- Strong attention to detail and commitment to high-quality standards.
- Knowledge of Microsoft Office and ERP systems(E9, E11) and other computer programs.
- 10 years of work experience in belt installation and vulcanized splicing, both in a shop and in the field preferred.
- 10 years of work experience in the installation and servicing of belt transfer components and belt cleaner systems preferred.
What We Offer
- Medical, Dental, and Vision insurance available to you on your first day
- Medical Travel Reimbursement for critical healthcare travel over 100 miles from home
- Company Paid Life Insurance
- Competitive Paid Time Off & Company Holidays
- 401K Retirement Savings Plan with a dollar-for-dollar match up to 6% of your salary
- Extensive Paid Parental Leave in the event of a birth or adoption
- Opportunities to purchase Michelin Stock at a discounted rate
- Michelin Tire Rebates
- Employee Assistance Program that provides health, financial, and legal counseling among other resources
Interested in more details on our comprehensive employee benefits package? Just ask!
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
