Top 6991 Jobs in Homer, Ga

Customer Experience Manager
Koki Holdings America Ltd. —Braselton, GA
- $85,000 - $95,000 a year
- Full-time
- Customer service
- Mid-level
- Microsoft Office
- Health insurance
- Dental insurance
Quick Apply
4h
Operations Support-Track and Trace
Freedom Trans USA —Gainesville, GA
- $17 - $18 an hour
- Overtime
- Sales
- Customer service
- Writing skills
- Health insurance
- Dental insurance
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Sales Representative
Southern Craft Dental Laboratory, Inc. —Gainesville, GA
- Full-time
- Hybrid work
- Dental office
- Mid-level
- Driver's License
- Mileage reimbursement
- Paid holidays
Quick Apply
9d
Border Patrol Agent - Entry Level
Customs and Border Protection —Georgia
- $51,632 - $92,912 a year
- Urgently hiring
- Bachelor's degree
- Military encouraged
- 1 year
- Dental insurance
- 401(k)
Pharmaceutical Delivery Driver (Toccoa, GA) SDS-Rx
SDS-Rx —Toccoa, GA
- $106 a day
- Monday to Friday
- Pass drug screening
- 3 years
- Driver's License
Quick Apply
Library Assistant Part Time
City of Maysville, GA —Maysville, GA
- $15 an hour
- Part-time
- Background check
- Computer literacy
- Administrative experience
Quick Apply
13d
Receptionist – Afternoon Shift (2:00 p.m. – 6:30 p.m., Monday–Friday)
KMG LLC —Commerce, GA
- $15 - $16 an hour
- Part-time
- Caregiving
- Driver's License
- Children
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Relationship Banker I - Homer Branch
Regions —Homer, GA
- $37,621.05 - $44,536.00 a year
- Overtime
- Ability to walk for extended periods
- Computer literacy
- Office
- Health savings account
- Health insurance
5d
Personal Shopper (In-Store)
Walmart —Commerce, GA
- $14 - $27 an hour
- Part-time
- High school
- Entry level
- Paid jury duty
- Disability insurance
Warehouse Associate - Production
Ollies Bargain Outlet, Inc. —Commerce, GA
- Microsoft Excel
- Forklift
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
3d
Front Office Assistant
Northside Hospital Inc. —Gainesville, GA
- Full-time
- Customer service
- High school diploma or GED
- Medical terminology
Cashier
Home Depot —Commerce, GA
- 1 year
- Entry level
Floor Clerical
Walmart —Pendergrass, GA
- $21.55 - $29.05 an hour
- Full-time
- High school
- Entry level
- Paid jury duty
- Disability insurance
DATA CLERK (PT)
BOYS & GIRLS CLUB OF LANIER —Baldwin, GA
- $14 - $17 an hour
- Part-time
- Microsoft Excel
- Computer literacy
- Pass drug screening
Quick Apply
Sales Associate
Boot Barn —Commerce, GA
- Extended hours
- Heavy lifting
- Merchandising
- Communication skills
- Store discount
- Health insurance
Quick Apply
Seasonal General Warehouse Associate
HomeGoods —Jefferson, GA
- From $18 an hour
- Seasonal
- Background check
- In-person
- Entry level
- Paid parental leave
- Paid holidays
Quick Apply
Checkout Team Associate
Walmart —Commerce, GA
- $14 - $27 an hour
- Part-time
- High school
- Entry level
- Paid jury duty
- Disability insurance
Dispatcher
Holman Contract Warehousing —Commerce, GA
- $23 an hour
- Overtime
- Microsoft Outlook
- Computer literacy
- Writing skills
Quick Apply
7d
Retail Sales Associate
Skechers USA Retail, LLC —Commerce, GA
- $14.00 - $14.85 an hour
- Part-time
- 18 years or older
- Merchandising
- No high school diploma
- On-the-job training
- Flexible schedule
Quick Apply
Dock Clerk, OGA9
Amazon.com Services LLC - A57 —Jefferson, GA
- $22 - $24 an hour
- Overtime
- 18 years or older
- Ability to walk for extended periods
- High school diploma or GED
- Paid holidays
- Health insurance

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Jobs jobs near homer, ga

Customer Experience Manager

Koki Holdings America Ltd. -
Braselton, GA

Quick Apply

Job Details

Full-time
$85,000 - $95,000 a year
4 hours ago

Benefits

Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Managing teams in a customer support role
Customer service
Team leadership
Workplace dispute resolution
Microsoft Office
Managing clients in a customer support role
Team development
Bachelor's degree
Business operations
Call center management
Manufacturing company experience
Cost-benefit analysis (CBA)
Team building

Full Job Description

SUMMARY:

The Customer Success Manager is responsible for driving customer satisfaction, retention, and growth by fostering strong relationships with clients and ensuring successful adoption of products and services. This role collaborates cross-functionally with internal teams and leadership to deliver a seamless customer experience and support continuous improvement initiatives across the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Develop and implement standards effective in sustaining the relationship between the organization and its clients.
Direct and monitor Customer Service and Service department operations to ensure they are in compliance with all external and internal policies and procedure.
Partner and collaborate with Sales Leadership to develop and support overall business market strategy (specifically with respect to top-line sales growth).
Assist Accounting and Credit departments with review of account deductions before issuing offsetting credits.
Monitor Tool inventory to ensure product is equitably distributed to ship all sales orders in a timely manner with a 98% fill rate objective.
Ensure drop shipments for all Tools and Accessories are invoiced for all clients before End of Month.
Manage EDI order for all applicable accounts and clients.
Assist in resolving tough or complex issues that are beyond regular customer service and service personnel.
Interact with customers to identify their needs and respond accordingly.
Establish a complaints channel for receiving customer complaints and providing quick response/resolution of issues.
Ensure adequate training of customer service and service staff to ensure a capable workforce.
Develop and implement customer service and service dept. policies, procedures, and regulations necessary for ensuring a satisfied customer base.
Communicate with customers to identify their need/expectations and make appropriate adjustments to meet those needs.
Follow up with customers to ensure they receive optimal value from purchased products/services.
Analyze customer data and statistics to obtain results useful in making key business decisions.
Work around available budget to achieve set objectives and targets.
Participate in educational workshops to stay up-to-date on developments in the industry.
Collaborate with Senior Management when necessary.
Conform to all Koki Holdings policies and procedures.
Perform other duties as assigned.

SKILLS/ EXPERIENCE:

EDI Management experience a plus
Proficiency with contact center technologies including CRM
Ability to analyze and interpret technical and mechanical procedures
Proficiency in reporting including KPI planning and tracking
Ability to lead, provide objective insight/training on department processes
Ability to multi-task and work under pressure
Capability to engage in constructive conflict resolution
In-depth knowledge of all tools, skills, and philosophies used by an inbound customer service center (phone, email, chat, social media)
Proficient in MS Office Applications, especially EXCEL

QUALIFICATION REQUIREMENTS:

Bachelor’s degree business administration, or in related field
7 + years managing a Customer Service and Call Center Operation
Experience working in Sales and Manufacturing preferably power-tools
Strong leadership expert in team development and positively changing departmental culture
Proficient conflict management, resolution, and negotiation skills
Excellent oral and written communication skills with the ability to present these at the executive level
Highly organized with an exceptional attention to detail
Ability to succeed in a fast-paced, multi-channel environment
Thinks big about customer engagement and takes ownership to ensure the highest level of customer experience and satisfaction
Ability to exert good judgment in order to make key business decisions that will have significant impact on the business – understanding cost/benefit analysis.
A positive attitude and can adapt to changes
Strong work ethic and detail orientation

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

KHA conforms with the American Disabilities Act (ADA).

The work environment is consistent with normal office conditions.

Job Type: Full-time

DISCLAIMER:

This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. In compliance with the Americans with Disabilities Act, the Company will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. The Company is an Equal Opportunity Employer and does not discriminate against any employee or applicant based on race, color, national origin, religion, age, sex, disability, citizenship, marital status, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class

Job Type: Full-time

Pay: $85,000.00 - $95,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Tuition reimbursement
Vision insurance

Education:

Bachelor's (Preferred)

Experience:

Microsoft Office: 3 years (Preferred)
Customer Service: 7 years (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

jobs in homer, ga

Customer Experience Manager

Operations Support-Track and Trace

Sales Representative

Border Patrol Agent - Entry Level

Pharmaceutical Delivery Driver (Toccoa, GA) SDS-Rx

Library Assistant Part Time

Receptionist – Afternoon Shift (2:00 p.m. – 6:30 p.m., Monday–Friday)

Relationship Banker I - Homer Branch

Personal Shopper (In-Store)

Warehouse Associate - Production

Front Office Assistant

Cashier

Floor Clerical

DATA CLERK (PT)

Sales Associate

Seasonal General Warehouse Associate

Checkout Team Associate

Dispatcher

Retail Sales Associate

Dock Clerk, OGA9

I want to receive the latest job alert for jobs in homer, ga

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