The Finance and Insurance (F&I) Manager will play a pivotal role in the sales process by offering financing options, securing approvals, and presenting additional products and services to enhance the ownership experience. The ideal candidate will have a strong background in automotive financing, exceptional customer service skills, and the ability to work in a high-performance, luxury environment.
Key Responsibilities:
Finance & Insurance Operations:
- Collaborate with the sales team to ensure seamless transitions for customers from vehicle selection to the financing process.
- Present financing options, extended warranties, protection plans, and other F&I products to customers in a clear and compelling manner.
- Secure financing approvals through established lender relationships, ensuring competitive terms and compliance with all lending requirements.
- Prepare all necessary documentation for vehicle financing, leasing, and insurance, ensuring accuracy and adherence to legal and dealership standards.
- Calculate financing terms, including taxes, interest rates, and fees.
- Build strong relationships with lending institutions, insurance providers, and other partners to secure favorable terms and maintain positive partnerships.
Customer Experience:
- Deliver an exceptional customer experience by clearly explaining financial products and processes, addressing customer concerns, and ensuring satisfaction.
- Build and maintain trust with customers, ensuring transparency and professionalism throughout the F&I process.
- Provide ongoing support to customers regarding financing, warranties, and insurance inquiries.
Compliance & Reporting:
- Ensure all F&I product offerings and financial transactions comply with federal, state, and local laws and regulations, including but not limited to Truth in Lending (TILA) and the Fair Credit Reporting Act (FCRA)
- Maintain accurate documentation of all deals, finance contracts, and aftermarket product agreements, ensuring full audit readiness.
- Conduct regular internal reviews of F&I processes to identify and correct non-compliant practices or documentation errors.
- Generate and submit timely reports to dealership leadership and manufacturer partners regarding F&I performance, product penetration, and regulatory compliance metrics.
- Oversee the secure handling and storage of customer credit information and financial documentation, adhering to data privacy protocols.
- Coordinate with external auditors or regulatory agencies during inspections or compliance reviews, ensuring full cooperation and transparency.
Qualifications:
- Minimum of 5 years of luxury automotive sales as an F&I Manager.
- Comprehensive knowledge of automotive financing, leasing, and insurance products.
- Exceptional interpersonal and communication skills, with the ability to build rapport with high-net-worth clientele.
- Strong business acumen and understanding of the luxury automotive market.
- Strong attention to detail and organizational skills.
- Proven ability to meet and exceed sales targets and profitability goals.
- Proficiency in CRM systems and dealership management software.
- Valid driver’s license and clean driving record.
Physical Requirements:
- Ability to sit, stand, and walk for extended periods.
- Must be able to occasionally lift and carry up to 20 pounds.
- Visual and auditory ability to use computer systems and communicate effectively with customers and team members.
Working Conditions:
- Primary work will be conducted in a luxury showroom environment with some time spent at off-site events and networking engagements.
- Requires flexibility to work evenings, weekends, and holidays as needed to meet business demands and attend events.
- Travel may be required for industry events, training, and meetings.
At THE COLLECTION, we elevate the luxury automotive experience with unparalleled professional service that distinguishes use from the ordinary. Our team members are the cornerstone of our success, driving our commitment to delivering the best for our discerning clientele. At THE COLLECTION is far from your typical dealership; we are an elite, dynamic team dedicated to excellence, and we are eager to expend our ranks with passionate, driven individuals. If you're excited about joining a fast-paced, high-reward industry, you've found your place. At THE COLLECTION, the possibilities for growth are as limitless as our ambition!
Benefits Overview:
We value our team members and strive to offer a comprehensive benefits package to support your well-being and work-life balance. Our benefits include:
- Medical, Dental, and Vision Insurance
- Supplemental Benefits: Access to additional benefits such as accident insurance, critical illness insurance, and more.
- 401(k) Plan: Generous employer match and a range of investment options to help you plan for retirement.
- Paid Time Off (PTO): Flexible PTO to use for personal time, or illness.
- Vacation: Paid vacation days to recharge and enjoy time away from work.
- Holidays: Paid holidays to celebrate with family and friends.
- Birthday Off: A paid day off to celebrate your special day.
- Closed Sundays: Enjoy a day off every Sunday for work-life balance.
- And Much, Much More: Additional perks and benefits to enhance your overall employee experience.
We are an Equal Opportunity Employer committed to fostering an inclusive and diverse workplace where all individuals are treated with respect and dignity. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law. We encourage applications from all qualified individuals, including those from historically underrepresented groups.
We are dedicated to providing a workplace that is free from harassment, discrimination, and retaliation. We value and promote a work environment that supports and rewards diverse perspectives, experiences, and ideas.
