Top 60 Customer service representative Jobs in Hondo, Tx

TRICARE Customer Service Executive
International SOS —San Antonio, TX
- $21 an hour
- Microsoft Outlook
- Military
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Patient Services Specialist - Telephonic RN
Serva Health LLC —Texas
- From $65,000 a year
- Weekends as needed
- Remote
- Background check
- Spanish
- Nursing
- Health insurance
- Dental insurance
Quick Apply
Customer Service Associate I
Dollar Tree —Hondo, TX
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Lead, Customer Care Operations
Petco —San Antonio, TX
- Full-time
- Remote
- Mid-level
- 8 years
- Bachelor's degree
- Health insurance
- 401(k)
Customer Service Associate I
Family Dollar —Sabinal, TX
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Service Representative
Roadster Travel Center & Truck Stop —Lytle, TX
- $10.80 - $13.65 an hour
- 8 hour shift
- Inventory management
- Customer service
- High school diploma or GED
- Paid training
- AD&D insurance
Quick Apply
Overnight Customer Service Representative
Roadster Travel Center & Truck Stop —Lytle, TX
- $11 - $13 an hour
- 8 hour shift
- Inventory management
- Customer service
- High school diploma or GED
- Paid training
- AD&D insurance
Quick Apply
Team Coordinator
Massage Heights - San Antonio-Boerne —San Antonio, TX
- $15 an hour
- 8 hour shift
- Computer literacy
- Mid-level
- Mentoring
- Paid training
- Employee discount
Quick Apply
Customer Service Representative
Circle K —Castroville, TX
- Part-time
- Ability to walk for extended periods
- High school diploma or GED
- Food service experience
- Paid training
- Health savings account
13h
Lead Customer Service Representative
Circle K —San Antonio, TX
- Weekends as needed
- Ability to walk for extended periods
- High school diploma or GED
- Food service experience
- Paid training
- Health savings account
12d
Branch Operations Supervisor - Commercial Insurance
Insurance Office of America, Inc. —San Antonio, TX
- $60,000 - $80,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply
Insurance A/R Call Center Representative - Spanish/English (REMOTE)
Shared Services Center - Nashville —United States
- Full-time
- Remote
- Spanish
- Medical office experience
- English
- Health insurance
- Dental insurance
Quick Apply
Customer Service Professional - Allstate Insurance (copy2)
Gaudio Insurance Group Llc —United States
- $35,000 - $60,000 a year
- Full-time
- Remote
- Home Health
- 1 year
- Entry level
- Disability insurance
- Health insurance
Quick Apply
Licensed Insurance Representative - Remote
Teleperformance USA —United States
- Remote
- 18 years or older
- Computer literacy
- Windows
- Health insurance
- Dental insurance
13d

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TRICARE Customer Service Executive

International SOS -
San Antonio, TX

Quick Apply

Job Details

$21 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Computer operation
Customer relationship building
Email customer support
Microsoft Outlook
Phone communication
Computer literacy
Administrative experience
Desktop applications
Typing
Client interaction via phone calls

Full Job Description

Essential Job Duties and Responsibilities:

At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities.

Now, we’re looking for talented individuals to join our team and make a difference.

The Customer Service Executive serves as the first point of contact for beneficiaries, providers, and stakeholders seeking assistance with the TRICARE Overseas Program (TOP).

This role delivers operational support across multiple service areas, including claims inquiries, enrollments, and general program information. The position responds to inbound and outbound calls and electronic communications from current and former US military members, their families, and medical providers globally, ensuring timely, accurate, and empathetic assistance aligned with program guidelines and customer service standards.

Key Responsibilities:

Respond to inbound calls and electronic contacts promptly using established protocols, ensuring issues are fully resolved or appropriately referred.
Provide operational support and guidance to beneficiaries and providers regarding claims processing, enrollments, program benefits, and TRICARE rules.
Resolve problem cases independently or by collaborating with International SOS regional teams, in-country resources, government points of contact, and claims processors (WPS).
Make outbound calls to beneficiaries and providers to follow up on claims, enrollments, or service inquiries.
Respond to assigned cases within the Customer Relationship Management (CRM) system, ensuring timely and thorough resolution in accordance with established protocols.
Actively promote and educate customers on self-service options, including electronic claims submission and payment solutions.
Maintain confidentiality of beneficiary and provider information in accordance with HIPAA and organizational policies.
Ensure adherence to quality, quantity, and compliance standards in all interactions.
Support the onboarding and training of new team members through mentoring and knowledge sharing as requested.
Comply with established service recovery protocols, escalating issues when necessary.
Participate in staff meetings, training sessions, and continuous education opportunities.
Perform additional duties as assigned by leadership.

Required Skills and Knowledge (Brief description of technical knowledge or skills needed to perform the job)

Identifies and acts on potential problems and/or challenges
Demonstrates effective problem-solving skills and lateral thinking
Ability to work under pressure, multi-task and prioritize in a timely and effective manner
Drives for results
Ability to learn quickly and adapt to a fast-paced environment
Proficient in MS Suite (Outlook, Word, Excel) and Web browsing
Ability to provide clear and concise written updates in English
Ability to write, speak and listen effectively in English required, Spanish and/or Portuguese a plus

Required Competencies (Critical behaviours necessary to successfully perform the job)

Delivering Results & Meeting Customer Expectation
Focuses on listening to and understanding the customer needs; seeks ways to resolve their specific questions; sets high standards for both quality and quantity; works in a systematic, methodical and organized way; owning issues until they are fully resolved to the customers need.
Following Instructions & Procedures
Follows procedures and policies; keeps to schedule; is punctual for work and meetings and is reliable; demonstrates commitment to the organization; complies with legal obligations and safety requirements for the role.
Coping with Pressures & Setbacks
Works productively in a pressurized environment; emotionally resilient during difficult situations; balances the demands of a work life and a personal life; maintains a positive and healthy outlook at work; uses feedback to learn.
Working with People
Demonstrates an interest in and understanding of other people; adapts to the team and builds team spirit; recognizes and rewards the contribution of others; listens, consults others and communicates proactively; supports and cares for others;
Communicating Effectively
Communicates in a clear and organized manner so that others can understand. Promptly informs others when needing guidance with assigned tasks.

Required Work Experience (Brief description of the job-related experience needed to perform the job)

Worked in a call center environment. – Call handling, transfers, inbound and outbound
Understand call and email etiquette.
Worked in a health insurance, medical or any related business.
Exposed to administrative work like claims processing, enrollments, billing etc.
Experience with SAP or Salesforce is a plus
Or equivalent military experience

Required Qualifications (Brief description of the educational background needed to perform the job)

Must be able to work a shift-based position with fixed schedules
This position does require someone who can obtain and maintain the appropriate level of tiered investigation access for a position of Trust after being offered a position. International SOS will facilitate.
Proficient at typing
Proficient at basic computer applications (MS Suite, Web browsing)
Preferably educated to High School level or equivalent
College Graduate Preferred

Required Languages (Brief description of the language skills needed to perform the job)

English language skills (oral and written)
Ability to speak, read and write in Spanish preferred.
Bilingual in any other language is preferred

Pay: $21.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

customer service representative jobs in hondo, tx

TRICARE Customer Service Executive

Patient Services Specialist - Telephonic RN

Customer Service Associate I

Lead, Customer Care Operations

Customer Service Associate I

Customer Service Representative

Overnight Customer Service Representative

Team Coordinator

Customer Service Representative

Lead Customer Service Representative

Branch Operations Supervisor - Commercial Insurance

Insurance A/R Call Center Representative - Spanish/English (REMOTE)

Customer Service Professional - Allstate Insurance (copy2)

Licensed Insurance Representative - Remote

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