Top 710 Guest experience manager Jobs in Honolulu, Hi

Guest Experience Manager OEM
The Ambassador Hotel of Waikiki, Tapestry Collection by Hilton —Honolulu, HI
- $60,000 - $65,000 a year
- Overtime
- Word processing
- Mid-level
- Windows
Guest Services Manager
Marriott International, Inc —Honolulu, HI
- $60,375 - $85,000 a year
- Full-time
- No experience needed
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
Guest Experience Coordinator
Alohilani Resort Waikiki Beach —Honolulu, HI
- $25.50 an hour
- Full-time
- Computer literacy
- Computer skills
- 2 years
11d
Guest Services Manager
Aqua Surf Waikiki —Honolulu, HI
- $63,000 - $70,000 a year
- Full-time
- CPR Certification
- Mid-level
- Hotel
Front Office Manager
Espacio The Jewel of Waikiki —Honolulu, HI
- $72,000 - $80,000 a year
- Full-time
- Microsoft Word
- Clean driving record
- Microsoft Outlook
13d
Guest Services Supervisor
Alohilani Resort Waikiki Beach —Honolulu, HI
- $27.18 - $31.98 an hour
- Full-time
- Merchandising
- Mid-level
- High school diploma or GED
Guest Experience Ambassador (Mandarin)
Kualoa Ranch Hawai'i —Kaneohe, HI
- $23 an hour
- Weekends as needed
- Mid-level
- Ability to sit for extended periods
- Ability to stand for extended periods
Quick Apply
Shift Manager (Jamba Kamehameha SC)
Auntie Anne's/Cinnabon/Jamba Juice/Carvel —Honolulu, HI
- $17 - $18 an hour
- Weekends as needed
- 18 years or older
- Fast casual restaurant
- Basic math
- Health insurance
- Life insurance
Kitchen Manager
Gen Korean BBQ —Honolulu, HI
- $60,000 - $85,000 a year
- Part-time
- ServSafe
- Cooking
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Arcade Technician
FAMILY ENTERTAINMENT GROUP LLC —Honolulu, HI
- $21 - $27 an hour
- Full-time
- High school diploma or GED
- Ability to lift 50 pounds
- Cleaning
Quick Apply
General Manager - Genki Diner
Genki Sushi USA —Honolulu, HI
- $75,000 - $95,000 a year
- Weekends as needed
- Sales
- English
- Mid-level
- Paid training
- Health insurance
Quick Apply
Adding a Restaurant Manager at The Surfing Pig
The Surfing Pig —Honolulu, HI
- $40,000 - $50,000 a year
- Full-time
- In person
- Management
- Culinary experience
- Cooking
- Paid training
- Health insurance
Quick Apply
Restaurant Manager
DIXIE GRILL —‘Aiea, HI
- $50,000 - $58,000 a year
- Full-time
- Restaurant management
- Cooking
- Mid-level
- Paid training
- Health insurance
Quick Apply
Restaurant Manager - Hy's Waikiki & G.Lion Hawaii
G.LION HAWAII —Honolulu, HI
- $65,000 - $75,000 a year
- Full-time
- Inventory management
- Mid-level
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
General Manager (Little Caesars Waianae - Waianae, HI)
Little Caesars —Waianae, HI
- $55,000 - $65,000 a year
- Extended hours
- 18 years or older
- ServSafe
- Ability to walk for extended periods
5d
Shift Restaurant Manager
Popeyes Hawaii —Oahu Island, HI
- $20 an hour
- Extended hours
- Sales
- ServSafe
- Computer literacy
- Paid training
- Health insurance
Quick Apply
Assistant General Manager (Goofy Cafe & Dine - Waikiki Beach)
ZETTON,INC. —Honolulu, HI
- From $25 an hour
- Weekends as needed
- Ability to walk for extended periods
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Prep Cook
Pearl Harbor Aviation Museum —Honolulu, HI
- From $16 an hour
- Part-time
- Background check
- Culinary experience
- Cooking
- Health insurance
- Dental insurance
Quick Apply
Kitchen Manager (1001, Waikiki Market) $1,000 Hiring Incentive!
Holoholo Market —Honolulu, HI
- $65,000 - $75,000 a year
- Weekends as needed
- In person
- Microsoft Excel
- Microsoft Outlook
- ServSafe
- Health insurance
- Dental insurance
Quick Apply
General Manager - Restaurant
Deck. —Honolulu, HI
- $78,000 - $85,000 a year
- Weekends as needed
- Bar
- Casual dining restaurant
- Sales
- Health insurance
- Paid time off
Quick Apply

I want to receive the latest job alert for guest experience manager in honolulu, hi

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

guest experience manager jobs near honolulu, hi

Guest Service Agent jobs in Honolulu, HI

Kitchen Manager jobs in Honolulu, HI

Prep Cook jobs in Honolulu, HI

Assistant General Manager jobs in Honolulu, HI

Front Office Manager jobs in Honolulu, HI

General Manager jobs in Waianae, HI

Guest Experience Manager jobs in Honolulu, HI

General Manager jobs in Honolulu, HI

Restaurant Manager jobs in Honolulu, HI

Shift Manager jobs in Honolulu, HI

Guest Service Agent jobs in Lafayette, LA

Airline Agent jobs in Raleigh, NC

Guest Service Agent jobs in West Orange, NJ

Jefferson Patient Service Associate jobs in Philadelphia, PA

Guest Service Agent jobs in Huntersville, NC

Guest Service Agent jobs in South San Francisco, CA

Entry Level Project Manager jobs in Seattle, WA

Kitchen Manager jobs in Lansing, MI

Kitchen Manager jobs in Fort Myers, FL

Facilities Manager jobs in Texas

Guest Experience Manager OEM

The Ambassador Hotel of Waikiki, Tapestry Collection by Hilton -
Honolulu, HI

Apply Now

Job Details

Full-time
$60,000 - $65,000 a year

Qualifications

Computer operation
Confidential information handling
Word processing
Spreadsheets
Managing hospitality teams
Windows
Driver's License
Supervising experience
Team management
Data interpretation
Productivity software

Full Job Description

Compensation Type: Hourly Highgate Hotels:

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location:

The Ambassador Hotel of Waikiki, Tapestry Collection by Hilton is located in the heart of Waikiki, on the south shore of Honolulu. The hotel is a comfortable home away from home, where our friendly staff and warm service perfectly capture the 'Spirit of Aloha'. Enjoy our spacious accommodations with all of the amenities of home. The Ambassador Hotel of Waikiki, Tapestry Collection by Hilton offers 311 spacious guest rooms accommodations with all of the amenities of home.

Overview:

The Guest Experience Manager OEM is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. This is an OEM position and overtime does apply and is calculated accordingly

Responsibilities:

Respond to all guests’ requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
Motivate, coach, counsel and discipline all Guest Services personnel according to Highgate Hotel S.O.P.'s.
Carry a cell phone at all times.
Prepare and conduct all Guest Services interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s.
Develop employee morale and ensure training of Guest Services personnel.
Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc.
Attend daily and monthly Rooms Merchandizing meetings.
Participate in required M.O.D. program as scheduled.
Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.
Ensure that no-show revenue is maximized through consistent and accurate billing.
Maintain Highgate Hotel S.O.P.'s regarding Purchase Orders, vouchering of invoices and checkbook accounting.
Ensure that Wage Progress, Productivity and the Ten Day Forecast are completed on a timely basis according to Highgate Hotel S.O.P.'s.
Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
Work closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, etc.
Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.
Monitor proper operation of the P.B.X. console and ensure that employees maintain Highgate Hotel S.O.P.'s in its use.
Ensure staff greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel S.O.P.'s.
Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms.
Ensure sign off of all Service Standards by Position for Guest Services staff.
Assist in preparation of revenue and occupancy forecasting.
Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
Must maintain constant communication with Housekeeping, Reservations and the Credit Manager.
Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.
Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of service.
Ensure correct and accurate cash handling at the Front Desk.
Follow and enforce all Highgate Hotel credit policies.
Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards.
Establish and maintain key control system.
Ensure participation within department for monthly Highgate Hotel team meeting.
Focus the Guest Services Department on their role in contributing to the Guest Service and audit scores.
Monitor all V.I.P.'s, special guests and requests.

Qualifications:

At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
Supervisory experience required.
Must be proficient in Windows, Company approved spreadsheets and word processing.
Must have a valid driver’s license from the applicable state.
Long hours sometimes required.
Light hours sometimes required.
Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Participate in M.O.D. coverage as required.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing nametags.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.
Perform other duties as requested by management.

Apply Now

Refine Your Search

guest experience manager jobs in honolulu, hi

Guest Experience Manager OEM

Guest Services Manager

Guest Experience Coordinator

Guest Services Manager

Front Office Manager

Guest Services Supervisor

Guest Experience Ambassador (Mandarin)

Shift Manager (Jamba Kamehameha SC)

Kitchen Manager

Arcade Technician

General Manager - Genki Diner

Adding a Restaurant Manager at The Surfing Pig

Restaurant Manager

Restaurant Manager - Hy's Waikiki & G.Lion Hawaii

General Manager (Little Caesars Waianae - Waianae, HI)

Shift Restaurant Manager

Assistant General Manager (Goofy Cafe & Dine - Waikiki Beach)

Prep Cook

Kitchen Manager (1001, Waikiki Market) $1,000 Hiring Incentive!

General Manager - Restaurant

I want to receive the latest job alert for guest experience manager in honolulu, hi

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected