Job Title: Warehouse Support
Department: Oahu Operations
Reports to: Outbound Supervisor
FLSA Status: Non-Exempt
Last Review Date: July 2026
Approved By: VP & Chief Operations Officer
Approved Date: 9/27/25
POSITION SUMMARY
The Warehouse Support position requires competence in the full range of standard warehouse transactional tasks, including NetSuite WMS pick-pack-fill-invoice transactions, and the required use of all material handling equipment and methods. With the primary assignment in the Agency Market, the position reports to the Outbound Supervisor and is focused on outbound fulfilment activities; with full cross-training in the Inbound and food rescue processes and transactions, fluidly supports other work areas when there are imbalances in product flow through the operation.
Must accurately complete all required compliance documentation on-time, and on-quality. Supports corporate special events, periodic kit building, and essential warehouse cleaning tasks. Must be a professional front-line ambassador for Hawaii Foodbank in all interactions with donors, agencies, and other stakeholders.
The position requires a team-oriented spirit as well as a “no task too small” attitude that is necessary in a fast-paced environment. Must be flexible and adaptable to a fluid and dynamic environment, and bring a positive, can-do, attitude to daily work challenges. The position prioritizes customer service and collaboration, and can balance competing work demands with composure and accountability.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
- Must competently operate in NetSuite with all required WMS transactions, including assisting shipping and receiving with the unloading and loading of trucks and checking in merchandise.
- Supports general warehousing work, especially in shipping and receiving. Assists with putaway, replenishment, and product move functions when needed.
- Prepares orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area.
- Sorts and processes materials or items on racks, shelves or in bins according to organizational standards. Handles pallets and containers among other packaging types.
- Maintains inventory controls by collecting stock location orders, printing request, recording amounts of materials or items received or distributed through a computer.
- Assist in cycle counts and physical inventory tasks, including inventory record maintenance.
- Organizes warehouse and work area for orderliness at all times, applying 5S principles (Sort, Set in order, Shine, Standardize, Sustain) to maintain a productive, efficient, and safe work environment, while also reducing waste, improving workflow, and fostering a culture of continuous improvement.
- Wear the proper safety equipment and adheres to safe work practices, as trained.
- Assists in receiving stock and nonstock items for the purpose of ensuring specifications, quantity and quality of orders are correct.
- Reads Agency orders, shopping lists to determine items to be moved, gathered or distributed.
- Moves items from receiving to salvage areas to other designated areas.
- Sorts and restocks items on racks, shelves, or pallets according to predetermined specifications.
- Sorts and stores perishable goods in refrigerated rooms.
- Weighs and/or counts items for distribution to ensure conformance to company standards.
- Records amount of items received and distributed.
- Cleans warehouse for the purpose of maintaining a safe and sanitary work area.
- Participates in physical inventories for the purpose of verifying stock and identifying losses.
- Performs all functions within the scope of the warehouse operations.
- Occasionally run errands, minor pickups and deliveries.
- Comply with food safety standards and procedures, including but not limited to AIB and regulatory agencies.
- Conduct self in a professional and ethical manner at all times. Treat external and internal customers and associates with courtesy and respect.
- Perform all duties in a safe and responsible manner, following all safety rules. Inform manager of any potentially hazardous conditions.
- Live and uphold company mission and values.
OTHER FUNCTIONS
- Comply with all federal, state, and company policies, procedures, and regulations.
- With team, present recommendations and assist in implementing quality initiatives.
- Provide support on any other duties as assigned.
QUALIFICATIONS
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working evenings, holidays, special events and project work and weekend hours as needed.
DESCRIPTION OF TASKS
- Most tasks covered in essential duties and responsibilities.
EDUCATION and/or EXPERIENCE
- Forklift experience preferred on a variety of classes of material handling equipment.
- Minimum of a CDL-B License is required.
- High School Degree and/or some college; or 3+ years related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence.
- Ability to effectively present information in one-on one and small group situations to customers, clients and other employees of the organization.
MATHEMATICAL SKILLS
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Ability to calculate figures and amounts such as discounts, interest, commissions, percentages.
- Ability to apply all concepts of bookkeeping and all generally accepted accounting procedures.
REASONING ABILITY
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
EQUIPMENT, MACHINES, TOOL, VEHICLES USED
- Ability to use a computer workstation including keyboard, mouse, printer, fax, and multi-line phone systems to execute tasks.
- Be able to use Microsoft Office Outlook
- RF Scanner Gun with NetSuite WMS
- Forklifts / Manual Jack / E-Jack / Scissor lift
PHYSICAL DEMANDS
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee is occasionally required to stand. The employee must be frequently lift and/or move up to 50 pounds and occasionally lift or move up to 75 pounds. Specific vision abilities required by this job include distance vision and the ability to adjust focus.
WORK ENVIRONMENT
- Field work requiring driving for off-site vendors and programs
- Require the use of computer equipment, calculator, fax, copier, and telephone.
- The noise level is moderate to loud at times.
- Require the use of computer equipment, calculator, fax, copier, and telephone.
- May include working in Cooler (30-40°F) or Freezer (-5 to 0°F).
ADDITIONAL INFORMATION
- This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description.
Job Type: Full-time
Pay: From $23.00 per hour
Benefits:
- 401(k)
- Flexible spending account
- Life insurance
- Paid time off
Education:
- High school or equivalent (Required)
Experience:
- Forklift: 1 year (Preferred)
Language:
Ability to Commute:
- Honolulu, HI 96819 (Required)
Work Location: In person
