Top 83 Senior service desk Jobs in Honolulu, Hi

Senior Help Desk Technician
Marathon Health —Pearl City, HI
- $30 - $35 an hour
- Full-time
- 5 years
- HIPAA
- Mentoring
Quick Apply
CLERICAL SUPERVISOR III - OAHU
State of Hawaii —O'ahu, HI
- $4,367 - $5,532 a month
- Basic math
- English
- Mid-level
- Mileage reimbursement
- Commuter assistance
CLERICAL SUPERVISOR IV - DOWNTOWN, OAHU
State of Hawaii —O'ahu, HI
- $4,730 - $5,986 a month
- Management
- Basic math
- English
- Mileage reimbursement
- Commuter assistance
Dir of Infrastructure & Support (99, Main Office)
Foodland Super Market, Ltd. —Honolulu, HI
- $110,000 - $170,000 a year
- Weekends as needed
- Hybrid work
- Computer science
- Computer Science
- Writing skills
Quick Apply
7d
Senior Industrial Security Representative
Leidos —Fort Shafter, HI
- $82,550 - $149,225 a year
- Full-time
- Microsoft Excel
- 6 years
- Master's degree
Transport Field Regional Lead
Leidos —Pearl Harbor, HI
- $92,300 - $166,850 a year
- Weekends as needed
- 6 years
- Bachelor of Science
- DevOps
Resident Assistant - Caregiver
Kisco Senior Living —Kapolei, HI
- From $16.25 an hour
- Weekends as needed
- Background check
- CPR Certification
- Current TB test
- Health insurance
- Dental insurance
13d
Logistics Planner (Multinational/Regional Sustainment Framework)
Krilla Kaleiwahea LLC (K2) —Camp Smith, HI
- $108,000 - $130,000 a year
- Weekends as needed
- PMP
- 3 years
- Master's degree
- Paid holidays
- Health insurance
Quick Apply
22h
Help Desk Support Service Specialist – Intermediate (TS/SCI Required)
General Dynamics Information Technology —Ford Island, HI
- $32.69 - $44.23 an hour
- Contract
- Azure
- Travel
- 1 year
- Paid time off
- 401(k) matching
System Administrator (99, Main Office)
Foodland Super Market, Ltd. —Honolulu, HI
- $75,000 - $100,000 a year
- Extended hours
- Hybrid work
- Computer science
- Computer Science
- Customer service
Quick Apply
7d
Senior Help Desk Manager
C3EL —Honolulu, HI
- 8 years
- High school diploma or GED
- Senior level
Manager IT and Corporate Security
Olivine, Inc. —Kapolei, HI
- $125,000 - $150,000 a year
- Full-time
- Google Workspace
- 7 years
- Office
Senior Sales Executive
Marriott International, Inc —Honolulu, HI
- $91,900 - $115,000 a year
- Full-time
- Marketing
- No experience needed
- Mid-level
- Disability insurance
- Health insurance
Specialist - Ops Deposit Servicing
Central Pacific Bank —Honolulu, HI
- $19.00 - $25.71 an hour
- Full-time
- Writing skills
- Research
- Mid-level
Quick Apply
2d
Member Service Representative I
HawaiiUSA Federal Credit Union —Waipahu, HI
- $20.07 - $21.00 an hour
- Full-time
- Office
- High school diploma or GED
- Entry level
- Paid training
- AD&D insurance
Quick Apply
Executive Assistant (I, II, or III)
Central Pacific Bank —Honolulu, HI
- $43,680 - $72,619 a year
- Full-time
- Writing skills
- Mid-level
- Office
Quick Apply
12d
Director of Operations
Marriott International, Inc —Honolulu, HI
- $169,000 - $247,800 a year
- Full-time
- Sales
- Hotel
- Bachelor's degree
Security Manager Foreign Disclosure Representative
SAIC —Camp Smith, HI
- $120,001 - $160,000 a year
- Full-time
- Customer service
- Residential
- Master's degree
Electronic Services Senior Associate
HawaiiUSA Federal Credit Union —Honolulu, HI
- $22.70 - $24.04 an hour
- Full-time
- Background check
- Mid-level
- Office
- Paid training
- Commuter assistance
Quick Apply
Regional Marketing Manager
Alohilani Resort Waikiki Beach —Honolulu, HI
- $95,000 - $105,000 a year
- Full-time
- 3 years
- Organizational skills
- Senior level
14d

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senior service desk jobs near honolulu, hi

Senior Help Desk Technician

Marathon Health -
Pearl City, HI

Quick Apply

Job Details

Full-time
$30 - $35 an hour

Qualifications

Incident management software
Computer hardware
Desktop (troubleshooting support)
Customer support ticket management
Networking equipment (troubleshooting support)
Defect tracking tools
Hardware diagnostics
Ticketing system technical support

Full Job Description

Marathon Health is a leading advanced primary care provider, partnering with employer and union plan sponsors to improve health for millions of Americans. With nationwide onsite, nearsite, and network health centers, and virtual primary care, Marathon delivers a value-based model that enhances the healthcare experience for members and providers, while driving meaningful cost savings for plan sponsors. Marathon is proud to be certified as a Great Place to Work®, reflecting the company's commitment to building an inclusive, high-trust culture where all employees can thrive. Learn more at marathon.health

ABOUT THE JOB

The Senior Help Desk Tech provides advanced technical support for hardware, software applications, operating systems, and networking issues, with a strong focus on customer service and efficient problem resolution. The Senior Technician serves as an escalation point for complex service requests and incidents that cannot be resolved at the first level.

ESSENTIAL DUTIES & RESPONSIBILITIES

Diagnosing and resolving advanced technical issues across multiple platforms and environments, including computers, servers, peripherals, and network components.
Acting as a technical lead for escalated support cases, ensuring timely resolution and root cause.
Collaborating with Tier 1 technicians to provide guidance, mentoring, and knowledge sharing.
Documenting solutions and contributing to the knowledge base to improve team efficiency and reduce repeat incidents.
Coordinating with other Technology teams (e.g., infrastructure, clinical application support, Security) to resolve cross-functional issues.
Meet or exceed required Service Level Agreements for issue resolution
Participate in After-Hours On-Call Rotation
Strict adherence to all IT Policies and Procedures (including HIPAA, PCI Compliance, and Hi Trust)

QUALIFICATIONS

Associate's Degree in Information Technology and a minimum of 5 years’ experience in technical support, help desk operations, IT service management, or equivalent combination of education and experience. Familiarity with incident tracking systems and ticketing platforms (e.g., Freshservice, ADO, or Jira). Proven ability to troubleshoot hardware, software, and network issues in a corporate or enterprise environment. CompTIA A + and or Network + - Preferred.

DESIRED ATTRIBUTES

Background in ITIL practices – especially incident management
Industry experiences supporting a healthcare environment
Experience training or mentoring junior IT staff
Experience working in a customer-facing role, providing technical assistance and resolving user issues.
Demonstrates strong organizational skills with the ability to manage multiple high-priority tasks under pressure while maintaining service level agreements and response times.
Works independently with minimal supervision, while also contributing effectively to team-based troubleshooting and knowledge sharing.
Communicates technical concepts clearly and professionally across all levels of the organization, both verbally and in writing, including documentation and user guidance.
Accurately distinguishes between Tier 1 and Tier 2 issues, applying sound judgment to escalate appropriately and ensure timely resolution of complex incidents.
Self-driven to explore new technologies, tools, and methodologies that enhance support capabilities and align with evolving business needs.

Pay Range: $30.00-35.00/hr

The actual offer may vary dependent upon geographic location and the candidate’s years of experience and/or skill level.

We are accepting applications for this position until a candidate has been selected. To apply to this position and learn more about open jobs at Marathon Health, visit our careers page.

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Refine Your Search

senior service desk jobs in honolulu, hi

Senior Help Desk Technician

CLERICAL SUPERVISOR III - OAHU

CLERICAL SUPERVISOR IV - DOWNTOWN, OAHU

Dir of Infrastructure & Support (99, Main Office)

Senior Industrial Security Representative

Transport Field Regional Lead

Resident Assistant - Caregiver

Logistics Planner (Multinational/Regional Sustainment Framework)

Help Desk Support Service Specialist – Intermediate (TS/SCI Required)

System Administrator (99, Main Office)

Senior Help Desk Manager

Manager IT and Corporate Security

Senior Sales Executive

Specialist - Ops Deposit Servicing

Member Service Representative I

Executive Assistant (I, II, or III)

Director of Operations

Security Manager Foreign Disclosure Representative

Electronic Services Senior Associate

Regional Marketing Manager

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