Top 36 Technical support representative Jobs in Honolulu, Hi

Help Desk Technician
Hawaii Tech Support —Honolulu, HI
- Email
- English
- Research
- Office
- Health insurance
- Dental insurance
IT Support Specialist
Arcadia Family of Companies —Honolulu, HI
- $54,318 - $69,837 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
IT Support Specialist
The Arcadia Family of Companies —Honolulu, HI
- $54,318 - $69,837 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Paid holidays
- Health insurance
Real Estate Sales Representative
Travel + Leisure Co. —Honolulu, HI
- $90,000 - $200,000 a year
- Email
- High school diploma or GED
- Real Estate License
- In-person
- Paid training
- Wellness program
Quick Apply
Outside Sales Representative (Commercial Services)
Raynor Overhead Doors and Gates, Inc. —Pearl City, HI
- $20 - $25 an hour
- Part-time
- Clean driving record
- Residential
- Business development
- Paid holidays
- Health insurance
Quick Apply
Customer Service Representative
T&T Tinting —Honolulu, HI
- $19 - $21 an hour
- Full-time
- Google Workspace
- Sales
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
4d
Client Associate
Xerox —Honolulu, HI
- Full-time
- Inventory management
- Analysis skills
- Computer networking
- Paid holidays
- Health insurance
Sales Manager - Technical Government Sales
EST Companies LLC —Waipahu, HI
- $145,000 - $160,000 a year
- Full-time
- Mid-level
- Continuous improvement
- Mentoring
Quick Apply
13d
Customer Care Representative
Associa —Honolulu, HI
- Microsoft Excel
- Microsoft Outlook
- Office
Customer Experience Representative I, II, or III
Central Pacific Bank —Honolulu, HI
- $20 - $22 an hour
- Full-time
- Writing skills
- Research
- High school diploma or GED
- On-the-job training
Quick Apply
Regional Parts Sales Manager
Hobart Service —Honolulu, HI
- $85,000 - $110,000 a year
- Extended hours
- Microsoft Access
- 5 years
- Office
- Disability insurance
- Health insurance
Industrial Services Representative
Pacific Shipyards International, LLC —Honolulu, HI
- $60,000 - $100,000 a year
- Full-time
- Marketing
- 5 years
- Computer literacy
Quick Apply
Customer Service Representative
Sysco —Honolulu, HI
- From $20 an hour
- Overtime
- Microsoft Word
- Microsoft Outlook
- Writing skills
Quick Apply
Inside Sales Rep
Hawthorne Machinery Co. —Waipahu, HI
- $62,500 a year
- Writing skills
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
SMB Field Sales Rep
Hawaiian Telcom Inc —Honolulu, HI
- From $45,000 a year
- Weekends as needed
- High school diploma or GED
- Driver's License
- Communication skills
Quick Apply
Account Representative - State Farm Agent Team Member
MALIA JANSSON - State Farm Agent —‘Aiea, HI
- $41,600 - $60,000 a year
- Full-time
- Office
- Communication skills
- Marketing
- Health insurance
- Dental insurance
Quick Apply
Sales Associate (Sealants)
Tremco CPG Inc. —Honolulu, HI
- $60,000 - $80,000 a year
- Full-time
- Construction site
- Computer literacy
- Residential
- Paid holidays
- Health insurance
Quick Apply
In House Marketing Coordinator
Travel + Leisure Co. —Honolulu, HI
- $16 an hour
- Email
- Writing skills
- High school diploma or GED
- No travel
- Wellness program
- Paid holidays
Quick Apply
13d
Bilingual Japanese Sales Representative
Travel + Leisure Co. —Honolulu, HI
- $90,000 - $200,000 a year
- Email
- Mid-level
- High school diploma or GED
- Real Estate License
- Paid training
- Wellness program
Quick Apply
Intelligence Operations Integrator
Barbaricum —Honolulu, HI
- Classroom
- Mid-level
- Office
Quick Apply

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Help Desk Technician

Hawaii Tech Support -
Honolulu, HI

Apply Now

Job Details

Full-time

Benefits

Health insurance
Dental insurance
Paid time off
401(k) matching

Qualifications

Non-technical user support
Computer operation
Confidential information handling
Phone communication
English
Computer hardware
Networking equipment (troubleshooting support)
Typing
Productivity software

Full Job Description

Firm:
Hawaii Tech Support

Category:
Full Time

Created:
09-13-2017

Education:
Diploma

Branch:
IT Team

Experience:
Entry Level (Less than 2 years of Experience)

Work city:
Honolulu, Hawaii

Salary:
Competitive Salary

Job opportunities:
1

Do you want to work for a forward-thinking IT organization that invests heavily researching new technologies to provide customers with reliable solutions?

Join a fun and dynamic tech support team as a Help Desk Technician supporting systems and networks for clients in different size organizations and industries. Seeking knowledgeable, friendly, helpful, well-versed candidates with can-do attitudes. You will be working with server and desktop systems, routers, firewalls, backup systems, cloud solutions and other technologies. Work with an award winning team and bring your career to the next level with exposure and experience in IT support across industries.

PURPOSE OF POSITION:
The role of the HelpDesk Technician is to assist customers who are experiencing any procedural or operating difficulty with the use of IT applications, products or services. Complex and/or high priority problems are elevated to higher level support groups for resolution when needed. The HelpDesk Technician is responsible to ensure that an effective solution is provided to the user.

MAJOR DUTIES AND RESPONSIBILITIES:
Includes the following. Other responsibilities may be assigned.

Effectively, professionally, and respectfully represents other HTS staff members, teams, and their services to clients.

System backups for success and failure, testing restoration of files.

Anti‐virus version updates and definition status at different sites

Computer patch status

General help desk‐ Helping end users with program and operating system issues

Computer hardware repair

Provides support for all Information Technology products and services. Support may include answering questions, troubleshooting problems, teaching or instructing customers regarding software or hardware functionality.

Determine the most effective manner to resolve customer's technical issue. Engages in research and in-‐depth troubleshooting to resolve technical issues. Consults with higher level support staff when necessary.

Records required customer and problem information in HTS Work Order System. Updates tickets with appropriate journal entries of activities, and closes tickets with resolution entered upon completion of the job.

Resolves Level 1 work orders. Elevates complex and/or high priority problems to the appropriate support groups for resolution.

Verifies that suggested solutions effectively resolve the users' problems through verbal or email follow up.

Works on related projects as assigned by supervisor.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

CERTIFICATIONS:
The following certifications or equivalent knowledge is applicable to this position:

CompTIA A+, Vendor hardware specific training

EXPERIENCE:
Experience in hardware, software, network troubleshooting, operating system functionality or equivalent training and/or education. Customer service experience is preferred.

Staff in this position typically have 0-3 years of direct experience.

Duration as Helpdesk Technician may be two to four years.

COMMUNICATION SKILLS:
This position requires handling confidential information in an appropriate manner. Customer interactions must be handled with diplomacy and tact. Individual must be able to gauge the customer's technical ability and communicate with them in appropriate technical or non-technical language in a non-condescending manner.

DECISION MAKING/JUDGEMENT:
This position involves familiarization of support policies and procedures.

Although there are sometimes problem solving guidelines for particular problems, there may be no existing procedures or instructions for those problems.

If the technician is unable to find a solution, they should seek help from other staff and supervisors for satisfactory solutions.

Ability to work independently and in a team setting is imperative

OTHER SKILLS AND ABILITIES:
Must be able to learn and support new and quickly changing technologies.

Ability to research solutions or information regarding technical issues.

Excellent interpersonal skills.

Good work habits under pressure.

Familiarity with a wide range of standard office automation products.

Detail oriented.

Must have a good command of the English language in order to provide effective phone, desk side, and email support.

PHYSICAL DEMANDS/WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Needs ability to use a keyboard and to enter and retrieve data.

Must have good eyesight to view computer monitor and phone.

Lifting and/or carrying of 15 - 30 lbs. or more and the pushing and pulling of carts when necessary.

Ability to climb ladders and work in small spaces

We offer an environment for career-‐driven individuals seeking to make a solid contribution to our company objectives and their own career enhancement. If you want to work in a challenging, performance based environment and be rewarded for your efforts, then HTS is the place to build your career.

HTS offers a competitive base salary, bonus, 401K with a company match, paid medical/dental benefits, paid time off, professional and personal development opportunities, and has been named one of Hawaii’s Best Workplaces two years in a row by Pacific Business News.

HTS is more than an IT provider, we are a trusted technology partner for dozens of businesses across the island specializing in cloud, infrastructure, networking, and security solutions.

Send Resume to: [email protected]

Apply Now

Refine Your Search

technical support representative jobs in honolulu, hi

Help Desk Technician

IT Support Specialist

IT Support Specialist

Real Estate Sales Representative

Outside Sales Representative (Commercial Services)

Customer Service Representative

Client Associate

Sales Manager - Technical Government Sales

Customer Care Representative

Customer Experience Representative I, II, or III

Regional Parts Sales Manager

Industrial Services Representative

Customer Service Representative

Inside Sales Rep

SMB Field Sales Rep

Account Representative - State Farm Agent Team Member

Sales Associate (Sealants)

In House Marketing Coordinator

Bilingual Japanese Sales Representative

Intelligence Operations Integrator

I want to receive the latest job alert for technical support representative in honolulu, hi

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