Top 58 Helpdesk support Jobs in Honolulu Hi

Systems Administrator
Hawaii Tech Support —Honolulu, HI
- $60,000 - $100,000 a year
- Full-time
- Background check
- Computer science
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
Help Desk Technician
Hawaii Tech Support —Honolulu, HI
- Email
- English
- Research
- Office
- Health insurance
- Dental insurance
Help Desk Technician
Kuakini Medical Center —Honolulu, HI
- $24 an hour
- Overtime
- Hospital
- Pass drug screening
- High school diploma or GED
Help Desk Technician
CALIBRE Systems, Inc. —Honolulu, HI
- $40,000 - $50,000 a year
- Full-time
- Microsoft Outlook
- Writing skills
- Mid-level
Helpdesk Technician
New Venture Research Corporation (NVRC) —Honolulu, HI
- $95,000 - $110,000 a year
- Extended hours
- Computer science
- Computer Science
- Mid-level
IT Support Specialist
The Arcadia Family of Companies —Honolulu, HI
- $54,318 - $69,837 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Paid holidays
- Health insurance
Helpdesk Technician
ISPA Technology —Honolulu, HI
- $70,000 - $100,000 a year
- Extended hours
- Computer Science
- 5 years
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
IT Support Specialist
Arcadia Family of Companies —Honolulu, HI
- $54,318 - $69,837 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
SITEC - Help Desk Specialist - Camp H.M. Smith, HI
Peraton —Camp H M Smith, HI
- $80,000 - $128,000 a year
- Bachelor of Science
- Writing skills
- Mid-level
- Health savings account
- Paid holidays
Digital Consultant
First Hawaiian Bank —Honolulu, HI
- $20 - $25 an hour
- Full-time
- Computer Science
- Computer literacy
- High school diploma or GED
IT Help Desk I (Pipeline)
Lucayan Technology Solutions LLC —Honolulu, HI
- Full-time
- High school diploma or GED
- Organizational skills
- In-person
Quick Apply
IT Service Desk Technician, 99 Main Office
Foodland Super Market, Ltd. —Honolulu, HI
- Weekends as needed
- Writing skills
- Mid-level
- Office
Quick Apply
Technical Services Technician I
Sonic Healthcare USA, Inc —‘Aiea, HI
- $22 - $25 an hour
- Full-time
- Windows
- High school diploma or GED
- Ability to lift 50 pounds
Computer Technician
Busch Consulting —Honolulu, HI
- Weekends as needed
- Driver's License
- Entry level
- Paid holidays
- Disability insurance
Help Desk Support Service Specialist – Intermediate (TS/SCI Required)
General Dynamics Information Technology —Ford Island, HI
- $32.69 - $44.23 an hour
- Contract
- Azure
- Travel
- 1 year
- Paid time off
- 401(k) matching
Customer Experience Representative I, II, or III
Central Pacific Bank —Honolulu, HI
- $20 - $22 an hour
- Full-time
- Writing skills
- Research
- High school diploma or GED
- On-the-job training
Quick Apply
12d
Helpdesk Engineer, Senior
Booz Allen Hamilton —Honolulu, HI
- $77,600 - $176,000 a year
- Full-time
- Office
- 8 years
- High school diploma or GED
- Disability insurance
- Health insurance
IT Helpdesk II
Lucayan Technology Solutions LLC —Honolulu, HI
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Systems Administrator - Honolulu
Intech Hawaii —Honolulu, HI
- $42,000 - $55,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Paid training
- Paid holidays
Quick Apply
SITEC - IT Specialist - Camp H.M. Smith, HI
Peraton —Camp H M Smith, HI
- $112,000 - $179,000 a year
- Bachelor of Science
- Writing skills
- Mid-level
- Health savings account
- Paid holidays

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Systems Administrator

Hawaii Tech Support -
Honolulu, HI

Quick Apply

Job Details

Permanent | Full-time
$60,000 - $100,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Professional development assistance

Qualifications

Computer operation
Confidential information handling
Operating systems
Email customer support
Phone communication
Hardware maintenance
System design
Cloud management tools
English
Information security
System design for system development
Bachelor's degree
Computer hardware
IT

Full Job Description

APPLICANTS MUST ALREADY RESIDE IN HAWAII, ON THE ISLAND OF OAHU.

PURPOSE OF POSITION: The role of the Systems Administrator is to perform installation/configuration, operation tasks and maintenance of server and network hardware and software and related infrastructure. This system administrator ensures that system hardware, operating systems, software systems, and related procedures are functioning at client sites.

This individual will assist project teams with technical issues and may lead staff in completing projects. Project lead activities include the definition of needs, benefits, and technical strategy; research & development of solutions; technical analysis and design; and support of operations staff in executing, testing and rolling-out the solutions. Project plans and strategies must be verified by Systems Engineers or supervisors. This individual also works on service tickets and helps with escalations.

MAJOR DUTIES AND RESPONSIBILITIES:

Includes the following. Other responsibilities may be assigned.

· Effectively, professionally, and respectfully represents other HTS staff members, teams, and their services to clients.

· Provides design and operational services for Information Technology products and services. Design services include determining appropriate hardware and software solutions for customer specific applications.

· Install new or rebuild existing servers and configure hardware, software, services and security in accordance with operation requirements.

· Perform system monitoring and problem remediation to maintain the integrity and availability of server and network resources. This includes reviewing system and application logs, verifying scheduled jobs, performing hardware and software fixes and patches. Also performs ongoing performance tuning and resource optimization.

· Perform security monitoring to identify possible vulnerabilities or intrusions.

· Records required customer and problem information in Work Order System. Updates tickets with appropriate journal entries of activities, and closes tickets with resolution entered upon completion of the job.

· Resolves Level 2 service tickets. Elevates complex and/or high priority problems to the appropriate support groups for resolution. The Systems administrator is expected to handle most assigned problems with escalation only of advanced or complex issues.

· Meets with customers to gather customer requirements and with supervisor create solutions in-line with HTS recommended and standard solutions.

· As assigned, lead project teams including hardware and software deployment and upgrades

· Verifies that suggested solutions effectively resolve the users' problems through verbal or email follow up.

· Works on related projects as assigned by supervisor.

· Support, train, and provide guidance to Help Desk Technicians and peers

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EXPERIENCE:

Experience in installation and maintenance of server and network infrastructure solutions and related software. Bachelor degree with a technical focus (engineering or computer science) preferred. A minimum of 3 years of direct IT experience is also preferred.

CERTIFICATIONS:

The following certifications or equivalent knowledge is preferred for applicants for this position:

Sec+, Net+, Microsoft 365 Certified Administrator Expert

COMMUNICATION SKILLS:

This position requires handling confidential information in an appropriate manner. Customer interactions must be handled with diplomacy and tact. Individual must be able to gauge the customer's technical ability and communicate in a non-condescending manner.

DECISION MAKING/JUDGEMENT:

This position involves projects and/or assignments requiring decision-making authority regarding requirements, procedures, work plans, and scheduling. Although there are sometimes problem-solving guidelines for particular problems, there may be no existing procedures or instructions for those problems. The Administrator may be on their own in solving problems and determining satisfactory solutions. Ability to work independently and in a team setting is imperative.

OTHER SKILLS AND ABILITIES:

· Must be able to learn and support new and quickly-changing technologies.

· Ability to design technical solutions that meet customer requirements and HTS procedure and best practice guidelines.

· Excellent interpersonal skills.

· Good work habits under pressure.

· Familiarity with a wide range of technology including network, server, storage, backup, virtualization, cloud and other infrastructure areas.

· Detail oriented.

· Must have a good command of the English language in order to provide effective phone, desk-side, and email support.

PHYSICAL DEMANDS/WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Needs ability to use a keyboard and to enter and retrieve data.

· Must have good eyesight to view computer monitor and phone.

· Lifting and/or carrying of 15-30 lbs. or more and the pushing and pulling of carts when necessary.

· Ability to climb ladders and work in small spaces

Job Types: Full-time, Permanent

Pay: $60,000.00 - $100,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Professional development assistance
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

helpdesk support jobs in honolulu hi

Systems Administrator

Help Desk Technician

Help Desk Technician

Help Desk Technician

Helpdesk Technician

IT Support Specialist

Helpdesk Technician

IT Support Specialist

SITEC - Help Desk Specialist - Camp H.M. Smith, HI

Digital Consultant

IT Help Desk I (Pipeline)

IT Service Desk Technician, 99 Main Office

Technical Services Technician I

Computer Technician

Help Desk Support Service Specialist – Intermediate (TS/SCI Required)

Customer Experience Representative I, II, or III

Helpdesk Engineer, Senior

IT Helpdesk II

Systems Administrator - Honolulu

SITEC - IT Specialist - Camp H.M. Smith, HI

I want to receive the latest job alert for helpdesk support in honolulu hi

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