Top 33 Reservation agent Jobs in Hoover Al

Remote Inbound Customer Service Agent - 8.2 Start
Grand Circle LLC —Birmingham, AL
- $18 an hour
- Call employer
- Remote
- Mid-level
- Travel
- 1 year
- Paid holidays
- Disability insurance
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Travel Consultant - Corporate International/Complex
ADTRAV Travel Management —Birmingham, AL
- $24 - $27 an hour
- Weekends as needed
- Remote
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
TRAVEL CONSULTANT - AFTER HOURS/EVENING/WEEKENDS
ADTRAV Travel Management —Birmingham, AL
- $24 - $26 an hour
- 12 hour shift
- Remote
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
Front Desk Agent
Tutwiler —Birmingham, AL
- Part-time
- Hotel
- High school diploma or GED
- Ability to stand for extended periods
- Opportunities for advancement
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Front Desk Agent
Hyatt Regency Birmingham - The Wynfrey Hotel —Birmingham, AL
- $16 an hour
- Full-time
- English
- Hotel
- US work authorization
- Paid holidays
- Health insurance
Quick Apply
Guest Service Agent
Doubletree Birmingham —Birmingham, AL
- Hotel
- Entry level
- Paid holidays
- Disability insurance
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Front Desk Associate - Part Time - Weekends
Crestview Management, LLC —Birmingham, AL
- Part-time
- Hotel
- High school diploma or GED
- Communication skills
- Paid holidays
- Disability insurance
Quick Apply
Hotel Front Desk Agent - Evening Shift
Crestview Management, LLC —Birmingham, AL
- Weekends as needed
- Hotel
- High school diploma or GED
- Organizational skills
- Paid holidays
- Disability insurance
Quick Apply
Hotel Front Desk Attendant
Candlewood Suites Birmingham —Birmingham, AL
- $16 an hour
- Weekends as needed
- Microsoft Outlook
- Hotel
- Entry level
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Front Desk Associate
Home2 Suites - Birmingham, RAM Hotels —Birmingham, AL
- Bilingual
- Microsoft Word
- Ability to walk for extended periods
- 401(k)
- Opportunities for advancement
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Front Desk Agent
SpringHill Suites - Birmingham —Birmingham, AL
- Computer literacy
- English
- Hotel
- Health insurance
- Dental insurance
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Hotel Front Desk Agent
Springhill Suites Colonnade —Birmingham, AL
- $14 - $16 an hour
- Part-time
- Communication skills
- Entry level
- Resort
- Free parking
- Health insurance
Quick Apply
Lead Front Desk Agent
Marriott International, Inc —Birmingham, AL
- Full-time
- Mid-level
- High school diploma or GED
- Team management
Night Auditor
Hilton Garden Inn - Lakeshore, RAM Hotels —Birmingham, AL
- $15 an hour
- Part-time
- Hotel
- Cleaning
- Communication skills
- Employee discount
- Opportunities for advancement
Quick Apply
Front Desk Agent- Fairfield Inn Birmingham (FOSSE EXPERIENCE IS A PLUS)
Fairfield Inn Birmingham - RAM Hotels —Birmingham, AL
- $13 - $15 an hour
- Weekends as needed
- Microsoft Word
- Background check
- Microsoft Excel
Quick Apply
Front Desk Agent- Fairfield- Bessemer, AL
Fairfield Inn & Suites- Bessemer, AL —Bessemer, AL
- Part-time
- Hotel
- Ability to lift 50 pounds
- US work authorization
- Paid time off
2d
Front Desk Agent
Springhill Suites Colonnade —Birmingham, AL
- $14 an hour
- Full-time
- Bilingual
- Ability to walk for extended periods
- Hotel
- Opportunities for advancement
Quick Apply
Guest Service Agent- Full Time
Hampton Inn & Suites —Fultondale, AL
- $14 - $17 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Communication skills
- Employee discount
- Opportunities for advancement
Quick Apply
LS - Ramp Agent
Atlantic Aviation —Birmingham, AL
- $16 an hour
- Part-time
- 18 years or older
- High school diploma or GED
- Driver's License
- Disability insurance
- Health insurance
Quick Apply
Front Desk Agent- Fairfield Inn Birmingham
Fairfield Inn Birmingham - RAM Hotels —Birmingham, AL
- $13 - $15 an hour
- Weekends as needed
- Microsoft Word
- Background check
- Microsoft Excel
Quick Apply

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reservation agent jobs near hoover al

Remote Inbound Customer Service Agent - 8.2 Start

Grand Circle LLC -
Birmingham, AL

Quick Apply

Job Details

$18 an hour

Benefits

Paid holidays
Disability insurance
Health insurance
On-site gym
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
401(k) matching
Volunteer time off
Life insurance
Pet insurance

Qualifications

Customer records maintenance
Guest reservation booking
De-escalation techniques
Conflict de-escalation
Mid-level
Airline ticket sales
Responding to passenger inquiries
Video conferences (communication methods)
1 year
Phone call management
Escalation handling
Travel planning
Customer data entry

Full Job Description

Grand Circle is hiring Remote Inbound Customer Service Agents (Travel Advisor I) to join our August 17th class. As a Traveler Advisor you will be responsible for taking inbound calls from GCC's confirmed Travelers, assisting them with maintaining their itinerary through various functions.

Must be located in one of the following States: Alabama, Arizona, Florida, Georgia, Indiana, Nevada, North Carolina, Ohio, South Carolina, Texas, or Utah

Responsibilities

Handle a high volume of inbound calls; assisting customers with managing their reservation
- Updating Traveler contact information, processing payments, managing airline reservations, online access resets, providing general information on itineraries
Taking escalated calls, deescalating calls in a customer centric environment
Communicate comprehensive information to travelers, including details about our products and policies.
Document all customer interactions and call notes in assigned programs
Work across multiple platforms in an efficient manner to handle and solution inbound calls (5-7 programs at one time - working across 3 screens).
Excel in a Values Focused environment: Open & Courageous Communication, Risk Taking, Emotional Maturity, Thriving In Change, Teamwork, Speed & Quality
Work in a metrics driven environment: Average Handle Time, After Call Work, Average Speed to Answer, Hold Time, Attendance, Adherence, Post Call Surveys, and values assessment
Attend all Team, Department, and Company meetings in a camera on environment.

Qualifications

3 - 5+ years of experience working in a call center environment, receiving customer service-based calls.
- Displayed proficiency in an unscripted environment.
1+ years of experience working remotely (Preference to those who have started and trained remotely).
Must have hardwired internet (cannot use Wi-Fi), recommended speeds are 50 MBPS Download, 25 MPBS upload

Schedule

Training Schedule: (5 weeks) Monday - Friday 9:00 - 5:00 PM ET
1st Production Schedule (4-6 Months)
- Sunday - Thursday | Sunday (10:00 AM - 6:00 PM ET), Monday - Thursday (12:00 PM - 8:00 PM ET)
- Tuesday - Saturday |Tuesday - Friday (12:00 PM - 8:00 PM ET) Saturday (10:00 AM - 6:00 PM ET)

Total Rewards
The base salary range for this role is $18.00 hourly. In addition to base pay, this role is eligible for an annual incentive bonus and first-class benefits, which include:

Health & wellness: Comprehensive and heavily subsidized medical, dental, and vision plans, plus on-site gym access, holistic wellness sessions, and group fitness classes
Time for you: Substantial Paid Time Off (PTO), and 11 paid holidays- including Juneteenth, Memorial Day, and Labor Day. Plus- extensive parental leave, with up to 12-16 weeks paid leave at 100% base salary.
Travel more, spend less: 50% off our trips for you and a companion, 25% for additional immediate family members, and exclusive quarterly associate travel deals
Your future, secured: 401(k) with company match, life insurance, and disability coverage
Continuous growth: Tuition assistance for both professional and personal development, opportunities for professional development through oversees travel, and direct access to Pinnacle Leadership & Team Development.
Extra perks: FSA options, pet insurance, home & auto discounts, and paid volunteer time off to give back to the community

To learn more, please visit our websites at www.gct.com, www.oattravel.com and www.grandcirclefoundation.com.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

reservation agent jobs in hoover al

Remote Inbound Customer Service Agent - 8.2 Start

Travel Consultant - Corporate International/Complex

TRAVEL CONSULTANT - AFTER HOURS/EVENING/WEEKENDS

Front Desk Agent

Front Desk Agent

Guest Service Agent

Front Desk Associate - Part Time - Weekends

Hotel Front Desk Agent - Evening Shift

Hotel Front Desk Attendant

Front Desk Associate

Front Desk Agent

Hotel Front Desk Agent

Lead Front Desk Agent

Night Auditor

Front Desk Agent- Fairfield Inn Birmingham (FOSSE EXPERIENCE IS A PLUS)

Front Desk Agent- Fairfield- Bessemer, AL

Front Desk Agent

Guest Service Agent- Full Time

LS - Ramp Agent

Front Desk Agent- Fairfield Inn Birmingham

I want to receive the latest job alert for reservation agent in hoover al

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