Top 3724 Shift manager Jobs in Hopatcong Nj

Customer Service Manager
LEW Environmental Services, LLC —Mine Hill, NJ
- $65,000 - $75,000 a year
- Full-time
- Mid-level
- 3 years
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Residential Group Home Manager
The Rose House —Budd Lake, NJ
- $62,000 a year
- Weekends as needed
- Caregiving
- Mid-level
- Residential
- Health insurance
- Dental insurance
Quick Apply
8d
Property Manager
Garden Communities —Wharton, NJ
- From $115,000 a year
- Full-time
- Background check
- Residential
- Apartments
- Health insurance
- Dental insurance
Quick Apply
Restaurant Team Member
Panera Bread —Succasunna, NJ
- $15.92 - $19.00 an hour
- Weekends as needed
- Assembly
- Bakery
- 16+ years old
- Paid holidays
- Health insurance
Stocking Team Supervisor
Walmart —Ledgewood, NJ
- $21.50 - $34.50 an hour
- Full-time
- High school
- Mid-level
- Forklift
- Paid jury duty
- Disability insurance
Store Manager
Harbor Freight —Newton, NJ
- $70,000 - $88,320 a year
- Full-time
- Mid-level
- Retail management
- Paid holidays
- Disability insurance
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Mgr, Transportation
VISTAR —Budd Lake, NJ
- Full-time
- CDL A
- Mid-level
- High school diploma or GED
- Employee stock purchase plan
- Health insurance
Warehouse Manager
Praxis Packaging Solutions —Randolph, NJ
- From $90,000 a year
- Full-time
- 5 years
- Bachelor's degree
- Warehouse
11d
Warehouse Manager
Praxis Packaging —Randolph, NJ
- From $90,000 a year
- Full-time
- 5 years
- Bachelor's degree
- Warehouse
10d
Shift Supervisor
CVS Health —Stanhope, NJ
- $17.92 - $26.92 an hour
- Overtime
- Merchandising
- No high school diploma
- Mid-level
- Dental insurance
- Vision insurance
Retail Store Manager
PetSmart —Newton, NJ
- $79,000 - $130,000 a year
- Weekends as needed
- 18 years or older
- Mid-level
- Ability to lift 50 pounds
- Health insurance
- Tuition reimbursement
Operations Manager, SSD
Amazon.com Services LLC —Budd Lake, NJ
- $91,000 - $136,500 a year
- Weekends as needed
- Mid-level
- Ability to climb stairs
- Bachelor's degree
- AD&D insurance
- Health insurance
Office Manager
Power With prestige —Newton, NJ
- $22 - $32 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
- 401(k)
Quick Apply
14d
Front Office Manager
Hyatt Regency Morristown at Headquarters Plaza —Morristown, NJ
- $63,000 - $75,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Inventory management
- Free parking
- Tuition reimbursement
Office/Operations Manager
Chester Learning Lounge —Chester, NJ
- $55,000 - $65,000 a year
- Temporary
- Background check
- Mid-level
- Office
Quick Apply
Association Manager – Residential Property Management
AR Management Co. —Mount Arlington, NJ
- $95,000 - $110,000 a year
- Full-time
- Mid-level
- Residential
- Driver's License
- Health insurance
- Paid time off
Quick Apply
22h
General Manager
Crunch Fitness - Morris Plains/Stanhope/Toms River —Stanhope, NJ
- $55,000 - $65,000 a year
- Full-time
- CPR Certification
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Store Manager
Walgreens —Ledgewood, NJ
- $50,000 - $120,000 a year
- Weekends as needed
- Merchandising
- Mid-level
- 3 years
- On-the-job training
6d
Operations Property Manager
Siemens —Parsippany-Troy Hills, NJ
- $120,666 - $206,856 a year
- Full-time
- 5 years
- English
- Office
- Health insurance
Dispensary Supervisor
Ascend Wellness —Wharton, NJ
- From $21.50 an hour
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
- Paid time off
- Employee discount
Quick Apply

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shift manager jobs near hopatcong nj

Customer Service Manager

LEW Environmental Services, LLC -
Mine Hill, NJ

Quick Apply

Job Details

Full-time
$65,000 - $75,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching

Qualifications

Performance reviews
Managing teams in a customer support role
Continuous improvement standards implementation
Team management
Attention to detail
Client services
Conflict management
Recruiting
Customer issue escalation
Data-driven problem-solving
Meeting or exceeding sales goals
Leadership
Call center management
Staff development

Full Job Description

Position Summary

We are seeking an experienced and results-driven Customer Service Manager to lead our customer service and call center operations for a growing environmental services company. This position will oversee daily call center activities, manage customer service queues, coach and develop representatives, and drive both customer satisfaction and revenue growth through effective sales and upselling strategies.

The ideal candidate is a hands-on leader with strong experience managing high-volume customer service environments, call queues, performance metrics, and sales-focused customer interactions.

Key Responsibilities

Lead and manage daily customer service and call center operations, ensuring calls, emails, service requests, and customer inquiries are handled efficiently and professionally.
Monitor and manage inbound call queues, staffing levels, call volume, response times, abandonment rates, and service levels.
Develop schedules and workflows to optimize team coverage and minimize customer wait times.
Oversee the customer appointment calendar and coordinate daily field activities to maximize technician utilization, productivity, and route efficiency.
Optimize technician schedules by balancing customer demand, service priorities, geographic routing, appointment availability, and technician capacity.
Hire, train, coach, and develop customer service representatives to achieve performance, quality, and revenue goals.
Establish and monitor KPIs including customer satisfaction, first-call resolution, average handle time, conversion rates, retention, and sales performance.
Create a customer-focused culture that balances exceptional service with company revenue objectives.
Identify opportunities to upsell and cross-sell environmental services and other solutions based on customer needs.
Develop sales scripts, call strategies, and coaching programs designed to increase conversion and revenue.
Review call recordings and performance reports to identify coaching opportunities and improve customer interactions.
Partner with Sales, Operations, and Field Service teams to resolve customer issues and improve the overall customer experience.
Handle escalated customer concerns and ensure timely, professional resolution.
Analyze call center trends and customer feedback to identify process improvements and opportunities to increase retention.
Implement procedures and technology improvements that increase efficiency and enhance the customer experience.
Prepare regular performance reports and communicate results, challenges, and recommendations to senior management.
Ensure team members consistently follow company policies, procedures, regulatory requirements, and customer service standards.

Qualifications

3–5+ years of experience in customer service or call center management, preferably in a high-volume environment.
Proven experience managing call queues, staffing, service levels, and call center KPIs.
Demonstrated success leading, coaching, and motivating customer service teams.
Strong sales, upselling, and cross-selling experience with a track record of improving revenue or conversion rates.
Experience working with CRM, call center, and workforce management systems.
Excellent communication, problem-solving, and conflict-resolution skills.
Strong analytical skills with the ability to use data and performance metrics to make decisions.
Ability to work in a fast-paced environment and effectively prioritize competing demands.
Experience in environmental services, pest control, waste management, facilities services, home services, or another recurring-service industry is a plus.

Key Success Metrics

Success in this role will be measured by:

Customer satisfaction and retention
Call queue and service-level performance
First-call resolution
Call abandonment and response times
Representative productivity and quality scores
Sales conversion and upsell revenue
Recurring-service growth
Employee engagement and retention
Reduction in customer complaints and escalations

What We Offer

Competitive compensation
Performance-based incentives
Opportunities for professional growth
Collaborative, team-oriented work environment
Opportunity to make a measurable impact on customer experience and company growth

If you are a customer service leader who knows how to run a high-performing call center while turning customer interactions into opportunities for growth, we want to hear from you.

Pay: $65,000.00 - $75,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

shift manager jobs in hopatcong nj

Customer Service Manager

Residential Group Home Manager

Property Manager

Restaurant Team Member

Stocking Team Supervisor

Store Manager

Mgr, Transportation

Warehouse Manager

Warehouse Manager

Shift Supervisor

Retail Store Manager

Operations Manager, SSD

Office Manager

Front Office Manager

Office/Operations Manager

Association Manager – Residential Property Management

General Manager

Store Manager

Operations Property Manager

Dispensary Supervisor

I want to receive the latest job alert for shift manager in hopatcong nj

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