Top 116 Helpdesk support Jobs in Hopkinton, Ma

Veracross Student Information System Data Specialist
International School of Boston —Cambridge, MA
- $70,000 - $100,000 a year
- Full-time
- School experience
- English
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Senior IT Support Engineer
A Fast Growing AI Robotics Company —Cambridge, MA
- $55 - $65 an hour
- Full-time
- Google Workspace
- 5 years
- Office
- Commuter assistance
- Disability insurance
Quick Apply
Client Technology Advocate (Intermediate) – Eastern MA/RI
Confidential —Mansfield, MA
- $60,000 - $75,000 a year
- Full-time
- Hybrid work
- Background check
- Azure
- 5 years
- Travel reimbursement
- Profit sharing
Quick Apply
9d
Experienced Technical Support Analyst
ArcLight Information Technology —Newton, MA
- $75,000 - $90,000 a year
- Full-time
- Background check
- Google Workspace
- Microsoft Excel
- Disability insurance
- Health insurance
Quick Apply
Desktop Support Technician
APDerm —Acton, MA
- $53,225.12 - $72,226.49 a year
- Full-time
- Mid-level
- Office
- Ability to climb stairs
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Technical Support Specialist
New England Money Handling Systems, Inc. —Hopkinton, MA
- $25 - $29 an hour
- Full-time
- Background check
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
IT Support Technician
Framingham Public Schools —Framingham, MA
- $27.32 - $29.04 an hour
- Full-time
- School experience
- Classroom
- Google Workspace
Help Desk Technician
Wayne J. Griffin Electric, Inc —Holliston, MA
- $25 - $30 an hour
- Full-time
- Mid-level
- Office
- In-person
- Health insurance
- Dental insurance
Quick Apply
8d
IT Help Desk Support / M365
Motion Recruitment —Waltham, MA
- Contract
- Mid-level
- Windows
- Communication skills
4d
Desktop Support Specialist
The CCS Companies —Norwood, MA
- $24 - $29 an hour
- Full-time
- Mid-level
- Associate's degree
Quick Apply
HelpDesk Administrator
Edward M. Kennedy Community Health Center, Inc. —Framingham, MA
- $20 - $23 an hour
- Full-time
- Computer literacy
- Mid-level
- Windows
- 403(b) matching
- Health insurance
Quick Apply
IT Support Engineer I
Applause —Framingham, MA
- $55,000 - $65,000 a year
- Full-time
- Google Workspace
- Microsoft Excel
- Microsoft Outlook
- Opportunities for advancement
Quick Apply
Help Desk Technician II
Rise Baking Company, LLC —Worcester, MA
- $25 - $32 an hour
- Full-time
- Mid-level
- Analysis skills
- SharePoint
- 401(k)
IT Helpdesk Support Specialist
Worcester Public Schools —Worcester, MA
- $25.65 - $35.15 an hour
- Online Application
- Spanish
- Computer science
- Clean driving record
10h
Information Technology Technician
Veterans Inc. —Worcester, MA
- $31.25 - $36.06 an hour
- Online Application
- Computer science
- Azure
- Computer Science
- 403(b) matching
- Paid parental leave
Quick Apply
8d
Help Desk Technician
Suzor IT —East Walpole, MA
- $22.50 - $26.50 an hour
- Full-time
- Mid-level
- Travel
- 2 years
- Mileage reimbursement
- 401(k)
Quick Apply
IT Help Desk Technician II
MIT —Cambridge, MA
- $32.00 - $38.50 an hour
- Overtime
- Hybrid work
- Computer Science
- Mid-level
- Windows
9d
Service Desk Support Analyst
M.S. Walker Inc. —Norwood, MA
- $55,000 - $70,000 a year
- Microsoft Excel
- Microsoft Outlook
- Office
- Disability insurance
- Health insurance
Quick Apply
14d
Help Desk Support Agent
MassCA —Walpole, MA
- Extended hours
- Bilingual
- School experience
- Google Workspace
District Help Desk Technician
King Philip Regional School District —Norfolk, MA
- $44,000 - $48,000 a year
- Extended hours
- Google Workspace
- Computer science
- Computer Science

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Veracross Student Information System Data Specialist

International School of Boston -
Cambridge, MA

Quick Apply

Job Details

Full-time
$70,000 - $100,000 a year

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Professional development assistance
Retirement plan

Qualifications

Teamwork
English
Bachelor's degree
Process management

Full Job Description

Overview

The Veracross Student Information System Data Specialist oversees the operation, configuration, data integrity, reporting, and user support of the School’s Veracross/Axiom Student Information System. This position serves as the primary point of contact for SIS-related requests, data projects, reporting needs, user permissions, workflows, integrations, and vendor support.

The Veracross Student Information System Data Specialist works closely with faculty, staff, administrators, families, and external partners to ensure accurate data, efficient processes, timely issue resolution, and effective use of the system across the school. This position supports the ongoing improvement of SIS-related workflows and helps ensure that school data is accurate, secure, accessible to appropriate users, and aligned with institutional needs.

Duties and ResponsibilitiesSIS Administration and Data Management

Administer and maintain the Veracross/Axiom Student Information System, including system settings, user accounts, roles, permissions, portals, forms, workflows, reports, exports, and related configurations.
Serve as the primary point of contact for Veracross-related questions, support requests, data needs, and system issues.
Maintain the accuracy, consistency, and integrity of student, family, faculty/staff, enrollment, attendance, scheduling, grading, transcript, and demographic data.
Conduct regular data audits and coordinate with appropriate departments to identify and resolve data inconsistencies, duplicate records, outdated information, and workflow gaps.
Support annual and recurring SIS processes, including enrollment cycles, school-year rollover, scheduling, grading/reporting periods, attendance processes, transcript preparation, and portal updates.
Ensure SIS access and data practices align with school policies, data privacy expectations, and appropriate role-based access standards.

Reporting, Workflows, and Process Improvement

Create, modify, maintain, and troubleshoot reports, queries, exports, data lists, and dashboards to support academic, administrative, enrollment, operational, and leadership needs.
Review data and reporting requests from users and stakeholders to determine scope, timeline, feasibility, and appropriate solutions.
Identify opportunities to improve SIS workflows, reporting efficiency, data-entry practices, and cross-departmental processes.
Document SIS procedures, common workflows, reporting processes, and data standards to promote consistency and continuity.
Prepare for Veracross/Axiom module expansions or system changes by reviewing requirements, studying available functionality, and advising appropriate stakeholders.

User Support and Training

Provide Veracross-related technical support and assistance to faculty, staff, administrators, and families in a timely and professional manner.
Assist with Help Desk tickets related to Veracross, SIS data, portals, reports, forms, permissions, and related school data systems.
Provide end-user training, documentation, and guidance to support effective and consistent use of Veracross.
Communicate clearly with users of varying technical skill levels and provide written and/or verbal updates to management as required.
Work collaboratively with departments to understand user needs, clarify data requirements, and support effective use of SIS tools.

Vendor, Integration, and Project Support

Serve as the primary liaison with Veracross support for system issues, troubleshooting, escalations, enhancement requests, and product feedback.
Work with vendors and internal stakeholders to resolve problems efficiently and escalate issues when appropriate.
Support integrations between Veracross and related school systems, including Finalsite and other platforms as assigned.
Assist with vendor reviews, contract discussions, renewals, and service evaluations as requested.
Participate in SIS-related projects, system improvements, module implementations, data migrations, and process changes.
Make independent decisions within the scope of established school policies, stakeholder requirements, and the IT Director's direction.

Professional Responsibilities and Other Duties

Ensure compliance with applicable School Information Technology policies, standards, and data privacy practices.
Stay current with Veracross functionality, SIS best practices, school data management practices, and relevant professional development opportunities.
Participate in educational opportunities, read professional publications, maintain professional networks, and engage in relevant professional organizations as appropriate.
Create and manage email accounts for faculty, staff, and students.
Provide related IT or data systems support as directed and assigned by the IT Director.

Skills and Qualifications

Bachelor’s degree in information systems, educational technology, data management, school administration, or a related field preferred.
Three to five years of relevant experience administering a Student Information System, school database, or cloud-based administrative platform preferred; Veracross experience strongly preferred.
Strong understanding of school data workflows, including student records, family records, enrollment, attendance, grades, schedules, transcripts, portals, and annual rollover processes.
Demonstrated ability to maintain data accuracy, consistency, and integrity across multiple departments, user groups, and data-entry points.
Experience managing user accounts, roles, permissions, security settings, forms, workflows, reports, exports, and system configuration within a cloud-based platform.
Strong analytical and problem-solving skills, with the ability to troubleshoot system issues, identify data inconsistencies, and improve administrative processes.
Excellent communication, training, and documentation skills, with the ability to support faculty, staff, administrators, families, vendors, and external partners.
Strong judgment, discretion, professionalism, and commitment to confidentiality, student data privacy, and responsible handling of sensitive school, student, family, and employee information.
Strong organizational and project management skills, with the ability to manage multiple priorities, deadlines, recurring data cycles, and cross-departmental requests.
Comfort working in a highly collaborative school environment and an appreciation for working within a multilingual, multicultural school community.
Strong command of English required; proficiency in French preferred.

Pay: $70,000.00 - $100,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Paid time off
Parental leave
Professional development assistance
Retirement plan
Tuition reimbursement
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

helpdesk support jobs in hopkinton, ma

Veracross Student Information System Data Specialist

Senior IT Support Engineer

Client Technology Advocate (Intermediate) – Eastern MA/RI

Experienced Technical Support Analyst

Desktop Support Technician

Technical Support Specialist

IT Support Technician

Help Desk Technician

IT Help Desk Support / M365

Desktop Support Specialist

HelpDesk Administrator

IT Support Engineer I

Help Desk Technician II

IT Helpdesk Support Specialist

Information Technology Technician

Help Desk Technician

IT Help Desk Technician II

Service Desk Support Analyst

Help Desk Support Agent

District Help Desk Technician

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