Top 62 Helpdesk technician Jobs in Hopkinton, Ma

Client Technology Advocate (Intermediate) – Eastern MA/RI
Confidential —Mansfield, MA
- $60,000 - $75,000 a year
- Full-time
- Hybrid work
- Background check
- Azure
- 5 years
- Travel reimbursement
- Profit sharing
Quick Apply
8d
Experienced Technical Support Analyst
ArcLight Information Technology —Newton, MA
- $75,000 - $90,000 a year
- Full-time
- Background check
- Google Workspace
- Microsoft Excel
- Disability insurance
- Health insurance
Quick Apply
IT Support Technician
Framingham Public Schools —Framingham, MA
- $27.32 - $29.04 an hour
- Full-time
- School experience
- Classroom
- Google Workspace
Information Technology Technician
Veterans Inc. —Worcester, MA
- $31.25 - $36.06 an hour
- Online Application
- Computer science
- Azure
- Computer Science
- 403(b) matching
- Paid parental leave
Quick Apply
8d
Help Desk Technician
Wayne J. Griffin Electric, Inc —Holliston, MA
- $25 - $30 an hour
- Full-time
- Mid-level
- Office
- In-person
- Health insurance
- Dental insurance
Quick Apply
8d
Help Desk Technician II
Rise Baking Company, LLC —Worcester, MA
- $25 - $32 an hour
- Full-time
- Mid-level
- Analysis skills
- SharePoint
- 401(k)
Help Desk Technician
Suzor IT —East Walpole, MA
- $22.50 - $26.50 an hour
- Full-time
- Mid-level
- Travel
- 2 years
- Mileage reimbursement
- 401(k)
Quick Apply
District Help Desk Technician
King Philip Regional School District —Norfolk, MA
- $44,000 - $48,000 a year
- Extended hours
- Google Workspace
- Computer science
- Computer Science
Desktop Support Technician
APDerm —Acton, MA
- $53,225.12 - $72,226.49 a year
- Full-time
- Mid-level
- Office
- Ability to climb stairs
Quick Apply
IT Help Desk Technician II
MIT —Cambridge, MA
- $32.00 - $38.50 an hour
- Overtime
- Hybrid work
- Computer Science
- Mid-level
- Windows
8d
IT Support-Tier I Technician - Herb Chambers
Asbury —Brookline, MA
- $30 - $35 an hour
- Full-time
- Dealership
- 5 years
- Mid-level
Quick Apply
IT Technician (2 Years Exp Req)
Worldband —Bellingham, MA
- $45,000 - $55,000 a year
- Weekends as needed
- Hybrid work
- Mid-level
- Windows
- US work authorization
- Mileage reimbursement
- Health insurance
Quick Apply
5d
Help Desk IT Support Specialist
Ayacht Technology Solutions —Lancaster, MA
- Background check
- Writing skills
- Pass drug screening
System Technician
New Balance —Brighton, MA
- $41.50 - $60.50 an hour
- Full-time
- Hybrid work
- 5 years
- Mid-level
- Office
- Disability insurance
- Health insurance
8d
Help Desk Technician
KECHES LAW GROUP PC —Milton, MA
- $60,000 - $80,000 a year
- Full-time
- Mid-level
- Windows
- Travel
Quick Apply
Help Desk Technician - Level 1
MBRAUN —Attleboro, MA
- $21 - $26 an hour
- Full-time
- Microsoft Outlook
- Ability to walk for extended periods
- ERP systems
- Paid holidays
- Disability insurance
Quick Apply
Senior Support Technician
Paragus Strategic IT —Worcester, MA
- $74,000 - $97,500 a year
- Full-time
- 5 years
- Continuous improvement
- Mentoring
- Paid holidays
- Health insurance
Quick Apply
It Technician
Transdev —Dorchester, MA
- $60,000 - $65,000 a year
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Disability insurance
- Health insurance
Desktop Support Technician
Ovation Workplace Services Inc —Waltham, MA
- $45,000 - $58,000 a year
- Weekends as needed
- Computer Science
- Office
- Ability to lift 50 pounds
Quick Apply
Service Desk Technician
American Operations Corporation —Hanscom AFB, MA
- $64,000 a year
- Rotating shift
- Microsoft Outlook
- Mid-level
- Office
- AD&D insurance
- Disability insurance
Quick Apply
1d

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helpdesk technician jobs near hopkinton, ma

Client Technology Advocate (Intermediate) – Eastern MA/RI

Confidential
Mansfield, MA

Quick Apply

Job Details

Full-time
$60,000 - $75,000 a year
8 days ago

Benefits

Travel reimbursement
Profit sharing
Health insurance
401(k)
Tuition reimbursement
Paid time off
Cell phone reimbursement
401(k) matching
Professional development assistance
Retirement plan

Qualifications

MCSA
Azure
MCP
Field service
CCNA
Windows
Driver's License
Computer hardware
Desktop (troubleshooting support)
Performing background checks
CompTIA Linux+
macOS
Desktop administration
Associate's degree
Active Directory

Full Job Description

* MUST be local Massachusetts or Rhode Island resident *
* Note that no calls will be accepted regarding this position *

Stop putting out fires alone. Come build a career with a team that actually has your back.

Are you an outgoing, client-focused technician who loves solving real-world problems and hates being chained to a remote helpdesk chair all day? Do you thrive in a close-knit, collaborative culture where your technical skills and personality both matter?

W don't just close tickets! We deliver Absurdly Proactive Support. We act as the trusted technology department for small-to-midsize manufacturing and logistics firms across Eastern Massachusetts and Southern Rhode Island.

We are looking for an IT Support Specialist (Intermediate) who has the MSP scars (and triumphs) to prove they can walk into a client site, bring calm to chaos, and fix things right the first time.

Why us? (What's in it for you)

Competitive Pay: $60,000 - $75,000 starting salary, scaled to match your hands-on experience and technical depth.
Genuine Hybrid (14 Years Running): We've been hybrid since day one—not RTO-creep in disguise. You'll split time between our Mansfield office, on-site client visits (averaging 2–3 days per week), and remote work. No surprise 100% office mandates. We mean it.
Real Work-Life Balance & Stability: A true hybrid schedule with limited, compensated on-call for one of our top customers or monthly server patching. Outside of that, we work hard to respect your personal time. Plus a team that genuinely has your back and actually enjoys what we do.
Robust Benefits Package: Health insurance assistance, PTO, 401(k) with match, profit sharing, phone expense allowance, tuition reimbursement, and travel reimbursement.
Mentorship & No Dead Ends: Direct access to senior engineers and leadership who invest in your technical growth. No siloed helpdesks here—you get exposure to real network infrastructure, servers, and virtualization.

What You'll Do

Be the Trusted Face: Deliver white-glove, reassuring end-user support while maintaining a visible, friendly, and professional presence at client sites.
Hands-On Triage & Resolution: Quickly diagnose and resolve hardware, software, network, and server issues with independence and confidence. You're trusted to own problems, not just escalate them.
Core Administration: Go beyond basic tier-1 helpdesk reset duties. You'll actively administer Microsoft 365 environments, manage Windows workstations, and handle basic Windows Server roles.
Own Your Notes & Escalations: Keep clients and our internal team aligned with crystal-clear communication, thorough documentation, and clean escalation notes.
Drive Business Value: Help our manufacturing and logistics clients turn technology from a daily headache into a smooth, secure business advantage.

What You Bring to the Table

Multi-Client IT Experience: At least 2+ years working in an MSP or fast-paced multi-client IT environment. You already know how to juggle multiple clients, work independently, and thrive under pressure.
Technical Baseline: Solid, hands-on experience with Microsoft 365 Administration. Strong foundation in PC hardware, Windows OS troubleshooting, and basic Windows Server administration.
Road-Ready & Independent: Valid driver's license and reliable transportation. You'll visit up to 3 client sites per week across Eastern MA and Southern Rhode Island. This isn't a side gig. It's core to the role, and we need someone dependable.
Exceptional Communication: Clear, concise, and friendly verbal and written skills. You know how to stay calm and reassuring when dealing with stressed, non-technical users. You can explain technical concepts without the jargon.
Culture Fit: You're proactive, reliable, and genuinely interested in supporting your teammates and clients. You work hard, bring good energy, and actually enjoy what you do.
Clear Background: Ability to successfully pass a background check.

Nice-to-Haves (Bonus points)

Hands-on experience with Autotask, Datto RMM, or IT Glue.
Familiarity with virtualization platforms (Proxmox is a plus).
Experience with WatchGuard, Intermedia, or Keeper Security.

Ready to Make a Move? Apply now!

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year

Benefits:

401(k)
401(k) matching
Health insurance
Paid time off
Professional development assistance
Retirement plan

Application Question(s):

Do you live in Massachusetts or Rhode Island?

Education:

Associate (Preferred)

Experience:

Active Directory: 2 years (Preferred)
MSP: 2 years (Required)
Mac OS: 1 year (Preferred)
Windows: 5 years (Preferred)

License/Certification:

MCP (Preferred)
MCSA (Preferred)
CCNA (Preferred)
CompTIA Linux+ (Preferred)
Driver's License (Preferred)

Willingness to travel:

25% (Required)

Work Location: Hybrid remote in Mansfield, MA 02048

Quick Apply

Refine Your Search

helpdesk technician jobs in hopkinton, ma

Client Technology Advocate (Intermediate) – Eastern MA/RI

Experienced Technical Support Analyst

IT Support Technician

Information Technology Technician

Help Desk Technician

Help Desk Technician II

Help Desk Technician

District Help Desk Technician

Desktop Support Technician

IT Help Desk Technician II

IT Support-Tier I Technician - Herb Chambers

IT Technician (2 Years Exp Req)

Help Desk IT Support Specialist

System Technician

Help Desk Technician

Help Desk Technician - Level 1

Senior Support Technician

It Technician

Desktop Support Technician

Service Desk Technician

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