Top 42 Technical associate Jobs in Hopkinton, Ma

Help Desk Specialist
ITW EAE —Hopkinton, MA
- $76,000 - $96,000 a year
- Online Application
- Computer science
- Microsoft Outlook
- Computer Science
- Paid parental leave
- Disability insurance
2d
Help Desk Technician
Wayne J. Griffin Electric, Inc —Holliston, MA
- $25 - $30 an hour
- Full-time
- Mid-level
- Office
- In-person
- Health insurance
- Dental insurance
Quick Apply
11d
Help Desk Support I
First Technology Federal Credit Union —Marlborough, MA
- $22.60 - $27.16 an hour
- Email
- Computer literacy
- Office
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
2d
IT Help Desk Technician II
MIT —Cambridge, MA
- $32.00 - $38.50 an hour
- Overtime
- Hybrid work
- Computer Science
- Mid-level
- Windows
12d
Help Desk IT Support Specialist
Ayacht Technology Solutions —Lancaster, MA
- Background check
- Writing skills
- Pass drug screening
Technical Associate I
MIT —Cambridge, MA
- $50,000 - $63,000 a year
- Weekends as needed
- Hybrid work
- Analysis skills
- Bachelor's degree
- Communication skills
Help Desk Technician II
Rise Baking Company, LLC —Worcester, MA
- $25 - $32 an hour
- Full-time
- Mid-level
- Analysis skills
- SharePoint
- 401(k)
Help Desk Support Agent
MassCA —Walpole, MA
- Extended hours
- Bilingual
- School experience
- Google Workspace
Technical Associate I, Birnbaum Lab
MIT —Cambridge, MA
- $50,000 - $63,000 a year
- Full-time
- Bachelor's degree
- 2 years
- Communication skills
Sr. Research Associate, Analytical Technical Operations
Moderna, Inc. —Norwood, MA
- $74,000 - $118,400 a year
- Full-time
- Bachelor of Science
- Bachelor's degree
- Continuous improvement
- Paid time off
- Adoption assistance
Technical Associate I, FSAS
MIT —Cambridge, MA
- $50,000 - $63,000 a year
- Temporary
- Hybrid work
- Computer Science
- SQL
- University
- Flexible spending account
Help Desk Technician - Level 1
MBRAUN —Attleboro, MA
- $21 - $26 an hour
- Full-time
- Microsoft Outlook
- Ability to walk for extended periods
- ERP systems
- Paid holidays
- Disability insurance
Quick Apply
Help Desk Technician
Suzor IT —East Walpole, MA
- $22.50 - $26.50 an hour
- Full-time
- Mid-level
- Travel
- 2 years
- Mileage reimbursement
- 401(k)
Quick Apply
Technical Associate I, Boyden Lab
MIT —Cambridge, MA
- $50,000 - $63,000 a year
- Full-time
- Bachelor's degree
- Communication skills
- Entry level
Associate Director, Data Analytics and Technical Solutions
Alkermes, Inc. —Waltham, MA
- Full-time
- Psychiatry
- Master's degree
- Neurology
District Help Desk Technician
King Philip Regional School District —Norfolk, MA
- $44,000 - $48,000 a year
- Extended hours
- Google Workspace
- Computer science
- Computer Science
Technical Associate I, Sur Lab
MIT —Cambridge, MA
- $50,000 - $63,000 a year
- Full-time
- Bachelor's degree
- Psychology
- 2 years
Technical Associate I, Dorkenwald Lab
MIT —Cambridge, MA
- $50,000 - $63,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
Technical Associate I, Gabrieli Lab
MIT —Cambridge, MA
- $50,000 - $63,000 a year
- Weekends as needed
- Mid-level
- Analysis skills
- Experience working with children
IT Help Desk Technician II
MIT Federal Credit Union —Lexington, MA
- Overtime
- Hybrid work
- Computer science
- Computer Science
- Windows
Quick Apply

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Help Desk Specialist

ITW EAE -
Hopkinton, MA

Apply Now

Job Details

Full-time
$76,000 - $96,000 a year
2 days ago

Benefits

Paid parental leave
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Parental leave
Vision insurance
401(k) matching

Qualifications

Customer communication
Microsoft Outlook
IT user and group management
Windows
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Remote access software
Desktop applications
WAN
Desktop administration
Associate's degree
VPN

Full Job Description

Job Description:

Position Summary:

This is a great opportunity for a technology-focused professional who enjoys solving problems, helping others, and working with a broad range of technologies in a collaborative environment.

In this role, you will serve as a key point of contact for employees seeking assistance with hardware, software, applications, networking, printers, remote access, and other day-to-day technology needs. You will work directly with users to diagnose and resolve technical issues, manage service requests from initial report through resolution, and collaborate with internal teams, external vendors, and technical specialists to address more complex issues.

The ideal candidate will have strong problem-solving, communication, and interpersonal skills, along with patience, a customer-focused mindset, and the ability to work effectively as part of a team. A strong technical foundation and working knowledge of the hardware, software, applications, and networking systems supported by the organization are essential for success in this role.

Responsibilities:

Provides support to company personnel by maintaining a general working knowledge of all applications to provide support when needed.
Provides support to employees for network/hardware issues, including resetting passwords, starting printers, etc.
Accurately log incidents and service requests into IT Help Desk application.
Owns, monitors, tracks, and communicates status on incidents and service requests to resolution and closure.
Provides administration support for adding new users to systems and applications where applicable, including local inventory management and replacement hardware deployment.
Regularly communicate with internal & external customers, troubleshoot, and resolve problems and/or inquiries received by the Technical Support Help Desk/Contact Center using designated tools and procedures.
Interact with internal & external escalation resources to resolve complex tech issues
Consult with other vendors/team members to mutually agree upon the best approach to resolving issues
Acquire and maintain knowledge on newly purchased & existing supported desktop software, hardware, & systems
Responsible for maintenance of knowledge articles to be used internally and/or externally regarding training, best practices, solutions, or process as it relates to products, environments, and related technologies.
Assist with testing of new or upgraded PC software & hardware releases as requested

Position Skills and Experience Requirements:

Associates degree in Computer Science or related field

2-3 years’ experience
Ability to independently resolve more complex issues requiring detailed systems and gain company-specific applications knowledge
Ability to work logically under pressure, in a changing environment, and deal successfully with stressful situations
Experience with Windows, Outlook, Remote Access support (i.e. VPN and Wireless), active directory administration, Microsoft office productivity tools, web-based applications, local and wide-area networks

Division Description

ITW Electronics Assembly Equipment (EAE) Division is made up of four brands strongly recognized by Contract Manufacturers and OEMs in the Electronics and Industrial Markets. The Division designs, develops, manufactures, and markets capital equipment primarily used in the assembly process of Printed Circuit Boards (PCBs) and other industrial applications. To learn more, please visit www.itweae.com

ITW EAE is not currently hiring individuals who now or in the future will require sponsorship for employment visa status.

ITW is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please email [email protected] to request assistance. No other requests will be acknowledged.

Compensation Information:

The pay rate will depend on the successful candidate’s qualifications and prior experience. The range for this position is :$76,000 - $96,000 . Enjoy competitive compensation and generous benefits that includes Health, Dental, Vision, Life and LTD insurance, Paid Parental Leave, 401k (with match), a generous tuition reimbursement program and more.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

Apply Now

Refine Your Search

technical associate jobs in hopkinton, ma

Help Desk Specialist

Help Desk Technician

Help Desk Support I

IT Help Desk Technician II

Help Desk IT Support Specialist

Technical Associate I

Help Desk Technician II

Help Desk Support Agent

Technical Associate I, Birnbaum Lab

Sr. Research Associate, Analytical Technical Operations

Technical Associate I, FSAS

Help Desk Technician - Level 1

Help Desk Technician

Technical Associate I, Boyden Lab

Associate Director, Data Analytics and Technical Solutions

District Help Desk Technician

Technical Associate I, Sur Lab

Technical Associate I, Dorkenwald Lab

Technical Associate I, Gabrieli Lab

IT Help Desk Technician II

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