Top 225 Dispatch representative Jobs in Houston, Tx

Call Center Supervisor
A1 Plus Electrical, Plumbing and Air —Houston, TX
- Full-time
- Background check
- Spanish
- 11+ years
- Health insurance
- 401(k)
Quick Apply
11d
Trailer Inspector
Mckinney Trailers —Houston, TX
- Full-time
- Background check
- Basic math
- English
- Health insurance
- Dental insurance
Quick Apply
Dispatch Operations Specialist
Transdev —Houston, TX
- $19.50 - $24.25 an hour
- 8 hour shift
- Background check
- Pass drug screening
- Mid-level
- Disability insurance
- Health insurance
Night Dispatch
Jaguar Fueling Services LLC —Humble, TX
- $45,000 - $48,000 a year
- Overtime
- Office
- High school diploma or GED
- Organizational skills
Quick Apply
Office Service Representative I
Canon Business Process Services, Inc. —Houston, TX
- Overtime
- Hospitality
- Computer literacy
- Office
- Employee discount
1d
Customer Service Representative/Dispatch Assistant - Industrial HVAC
The Hunton Group —Houston, TX
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Paid holidays
- Disability insurance
Quick Apply
Dispatch Coordinator - PM Shift
Ryder System —Houston, TX
- $23 - $24 an hour
- Inventory management
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
Customer Service Representative
U-Haul —Houston, TX
- Part-time
- Clean driving record
- Forklift
- High school diploma or GED
- Paid holidays
- Health insurance
Senior Operations, Dispatch Transportation
DSV —Houston, TX
- $58,000 - $78,500 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Paid holidays
- Disability insurance
Dispatcher and Customer Service Representative
Concrete Chipping Brothers —Crosby, TX
- $35,360 - $41,600 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Mid-level
- Paid time off
Quick Apply
Customer Experience Representative (Hobby)
Fine Airport Parking —Houston, TX
- $13 - $14 an hour
- Overnight shift
- English
- Ability to lift 50 pounds
- Driver's License
- Disability insurance
- Health insurance
Quick Apply
6d
Customer Service Representative / Dispatcher
Air Tech of Houston —Katy, TX
- $18 - $20 an hour
- Full-time
- Background check
- Pass drug screening
- Office
- Paid training
- Paid holidays
Quick Apply
13d
Import Account Representative
Fracht USA —Houston, TX
- Full-time
- Writing skills
- Office
- High school diploma or GED
Dispatcher
City of Deer Park —Houston, TX
- $24.73 an hour
- Overtime
- Computer literacy
- Mid-level
- Windows
Dispatcher
Economy Polymers & Chemicals —Houston, TX
- Email
- Background check
- Pass drug screening
- Mid-level
Non CDL Transfer Driver
KSI Collision Parts —Houston, TX
- $24 an hour
- Full-time
- Ability to lift 50 pounds
- Driver's License
- 21 years or older
- Health savings account
- Paid holidays
Quick Apply
12h
Representative I, Cust. Svc. - Administration
Logistec —Houston, TX
- Extended hours
- Spanish
- Mid-level
- Office
Customer Service Representative
Shades of Grey HR —Humble, TX
- $14 - $18 an hour
- Full-time
- Spanish
- English
- Office
- Paid holidays
- Health insurance
Quick Apply
Customer Support Representative - CS
Advanced Pharmacy Solutions —Houston, TX
- Mid-level
- 3 years
- High school diploma or GED
- Health insurance
- 401(k)
Quick Apply
Class A CDL OTR Driver
Daylight Transport, LLC —Houston, TX
- $0.80 per mile
- Full-time
- Hazmat Endorsement
- No touch freight
- Basic math
- Health insurance
- Dental insurance
Quick Apply

I want to receive the latest job alert for dispatch representative in houston, tx

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

dispatch representative jobs near houston, tx

Call Center Supervisor

A1 Plus Electrical, Plumbing and Air -
Houston, TX

Quick Apply

Job Details

Full-time
11 days ago

Benefits

Health insurance
401(k)
Paid time off
401(k) matching

Qualifications

Optimizing workflow processes
Vendor relationship building
Spanish
Managing teams in a customer support role
Coaching
Lead generation
English
Team development
Analysis skills
Sales performance monitoring (sales process improvement strategies)
Continuous improvement
Attention to detail
Data quality monitoring
Quality improvement
Computer skills
Data accuracy checks
AI-driven automation
Customer information system software
Team motivation (leadership skill)
Technical Proficiency
Quality data entry
Analytics
Customer data entry

Full Job Description

Company Overview

A1 Plus Electrical, Plumbing and Air is a locally owned, family-operated business dedicated to providing top-quality electrical, plumbing, heating, cooling, and generator services to the Houston community. With over 17 years of experience, we pride ourselves on delivering reliable, professional solutions that keep homes comfortable and safe.

Overview

We are seeking a sharp, adaptable Call Center Supervisor to lead our customer service team through an exciting transition. A1 Plus uses a hybrid of human and AI-powered call handling for incoming calls, which means this is not a traditional phone-queue supervisor role. Instead, you will lead a small, high-impact team of customer service representatives whose focus is quality, accuracy, and revenue — auditing AI-handled bookings, managing escalations, recovering at-risk customers, and proactively driving booked work. Your leadership will ensure our customers receive a seamless experience and that our move to an AI-first model strengthens, rather than dilutes, our reputation for prompt, professional service.

Duties

Lead, coach, and develop a team of 3-4 customer service representatives in redefined roles focused on booking quality, exception handling, customer recovery, and outbound revenue
Audit AI-generated bookings for accuracy — correct trade (HVAC, plumbing, electrical, generator), job type, dispatch scheduling, and customer data — and correct issues before they reach the field
Own day-to-day exception and escalation handling for calls the AI routes to a human, ensuring complex and high-value opportunities are captured
Drive outbound and proactive revenue efforts, including unbooked estimate follow-ups, membership renewals, recall and aging-opportunity calls, and reschedule recovery
Manage the relationship with our AI call-center vendor (Avoca): flag recurring issues, request tuning, track resolution, and hold the vendor accountable to performance standards
Monitor key metrics — booking accuracy, conversion rate, and customer satisfaction on AI-first interactions — and implement improvements
Ensure accurate customer and service data flows cleanly into our systems (ServiceTitan)
Collaborate with technical and dispatch teams to relay customer needs accurately and keep schedules running smoothly
Keep the team engaged, clear on their value, and motivated through an evolving, technology-forward workflow
Ensure that Calls are classified properly in ServiceTitan and any 3rd party lead generator

Requirements

Proven experience in a customer service, call center, or operations role, ideally within a home services, trades, or other technical environment
Strong leadership skills with the ability to motivate, coach, and develop a team through change
Comfort working alongside technology and AI tools, with the judgment to recognize when an automated system is performing well and when it needs intervention
Excellent communication skills in English; bilingual (English/Spanish) abilities are a strong plus for serving our diverse community
Proficiency with computers, data entry, and CRM systems (ServiceTitan experience is advantageous but not required; training provided)
A quality-and-accuracy mindset, with the attention to detail to catch errors before they affect customers or technicians
Analytical skills to interpret performance data and turn it into process improvements
A proactive, revenue-minded approach — someone who sees freed-up capacity as an opportunity to grow the business, not just answer calls

Join us as a Call Center Supervisor and help lead A1 Plus into the next generation of customer service. We value adaptable, energetic leaders who thrive in a fast-paced, evolving environment and are eager to make a measurable impact on both our customers' experience and our growth.

Benefits:

401(k)
401(k) matching
Health insurance
Paid time off

Work Location: In person

Quick Apply

Refine Your Search

dispatch representative jobs in houston, tx

Call Center Supervisor

Trailer Inspector

Dispatch Operations Specialist

Night Dispatch

Office Service Representative I

Customer Service Representative/Dispatch Assistant - Industrial HVAC

Dispatch Coordinator - PM Shift

Customer Service Representative

Senior Operations, Dispatch Transportation

Dispatcher and Customer Service Representative

Customer Experience Representative (Hobby)

Customer Service Representative / Dispatcher

Import Account Representative

Dispatcher

Dispatcher

Non CDL Transfer Driver

Representative I, Cust. Svc. - Administration

Customer Service Representative

Customer Support Representative - CS

Class A CDL OTR Driver

I want to receive the latest job alert for dispatch representative in houston, tx

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected