Top 39 Software support specialist Jobs in Houston, Tx

Customer Support Specialist
DealerBuilt —Houston, TX
- Full-time
- Remote
- Management
- Analysis skills
- Bachelor's degree
- Health savings account
- AD&D insurance
IT Support Specialist
Hermann Forwarding —Houston, TX
- $55,000 - $65,000 a year
- Hybrid work
- Mid-level
- Communication skills
Quick Apply
5d
IT Support Specialist
Magnificat Houses, Inc. —Houston, TX
- Full-time
- Background check
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
13d
End User Support Specialist II
Stewart Title Guaranty Company —Houston, TX
- Online Application
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Employee stock purchase plan
- Health insurance
IT Support Specialist
Hermann Services —Houston, TX
- $55,000 - $65,000 a year
- Hybrid work
- Mid-level
- Communication skills
5d
IT Support Specialist
Comfort Systems USA (Corporate) —Houston, TX
- Full-time
- Google Workspace
- Mid-level
- Office
IT Support Specialist
Augment Professional Services —Cypress, TX
- $40,000 - $60,000 a year
- Remote
- Computer science
- Azure
- Computer Science
Quick Apply
Technical Support Specialist – T1
AUTOSOL —Houston, TX
- Full-time
- Classroom
- Customer service
- Bachelor of Science
- Profit sharing
- Health insurance
End User Support Specialist
City of Sugar Land, TX —Sugar Land, TX
- $58,676.80 - $67,475.20 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health savings account
- AD&D insurance
4d
Application Support Specialist
Golden Bank NA —Houston, TX
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Support Desk Specialist
XPERTECHS —Bellaire, TX
- $44,900 - $67,600 a year
- Weekends as needed
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- 401(k)
Quick Apply
Computer Support Specialist
E-Logic INC —Houston, TX
- Full-time
- Customer service
- Mid-level
- SharePoint
Quick Apply
IT Support Specialist
YAMATO EQUIPMENT LLC —Baytown, TX
- From $20 an hour
- Full-time
- Background check
- Experience equivalent to degree accepted
- In-person
- Paid time off
Quick Apply
1d
Technical Support Specialist - Connected Home (Houston, TX)
Asurion —Houston, TX
- Full-time
- Spanish
- English
- Research
11d
IT Systems Specialist
Manuli Ryco US —Houston, TX
- Spanish
- Ability to walk for extended periods
- Writing skills
Quick Apply
2d
IT Support Specialist
Gulf Winds International Inc. —Houston, TX
- Full-time
- Hybrid work
- 5 years
- Mid-level
- Communication skills
Quick Apply
12d
Customer Escalation Specialist - Networking (Shift 2)
Hewlett Packard Enterprise —Spring, TX
- $18.61 - $39.42 an hour
- Weekends as needed
- Computer literacy
- Writing skills
- Office
Seeking Loan Closers For Mortgage Software Support Specialist
Gregg & Valby, LLP —Houston, TX
- From $50,000 a year
- Full-time
- Background check
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
23h
IT Specialist (Houston, TX)
Fish & Richardson —Houston, TX
- On call
- Mid-level
- Windows
- Microsoft Office
- Profit sharing
- Health insurance
CAMPUS SPECIALIST-IT (2026-27 SCHOOL YEAR)
Harmony Public Schools —Houston, TX
- Nights as needed
- Classroom
- Word processing
- Computer literacy
5d

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software support specialist jobs near houston, tx

Customer Support Specialist

DealerBuilt -
Houston, TX

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Job Details

Full-time

Benefits

Health savings account
AD&D insurance
Disability insurance
Health insurance
Unlimited paid time off
Dental insurance
Flexible spending account
Employee assistance program
Vision insurance
Opportunities for advancement
Referral program

Qualifications

Customer follow-ups
Customer records maintenance
Customer relationship building
Email customer support
Management
Technical support via phone
Phone communication
Incident Escalation
User training (technical support)
Managing clients in a customer support role
Analysis skills
Bachelor's degree
Customer engagement
Customer relationship management
Organizational skills
Productivity software
Training & development
Phone call management
Technical support via email
Escalation handling
Communication skills
Entry level

Full Job Description

At DealerBuilt, we empower people to achieve their unique ambitions. DealerBuilt is a portfolio of automotive dealership SaaS brands including Lightyear, Oplogic, iService, and Vistadash. Our portfolio includes Enterprise Retail Cloud DMS, Document Management, CRM, Desking, F&I Menus, Equity, Telephony, Fraud Protection, Service Lane Tools, and Marketing Analytics. We pride ourselves on the fact that our cutting-edge SaaS solutions are built by dealers for dealers. Our solutions are used in some of the largest volume stores and groups in the nation. We understand that every dealership is unique, and that’s why our platform is tailored to adapt to those specific needs and ambitions regardless of the dealership size. Our cutting-edge technology is designed to elevate the dealership experience, offering unparalleled flexibility, efficiency, and control in managing operations. Join us and Make Way For YOUR WAY!

WHY WE’RE LOOKING:

We are seeking a Customer Support Specialist to join our dynamic team, providing exceptional support and assistance to our valued customers. This individual will focus on addressing customer inquiries, resolving issues, and ensuring a positive customer experience throughout their journey with our products or services.

WHAT YOU’LL DO:

Serve as the first point of contact for customers seeking assistance over the phone or email in area of expertise
Build strong and positive relationships with customers, demonstrating empathy and patience in all interactions
Respond to customer inquiries and concerns promptly and professionally via various communication channels
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Troubleshoot to identify and resolve problems in a timely manner
Walk the customer through the problem-solving process
Real time documentation to keep detailed notes on tickets
Follow-up and update customer status and information
Work to diagnose and resolve basic technical issues
Escalate issues to the next Tier of support with next level of difficulty
Proactively gather customer feedback to understand pain points and areas for improvement, advocating for customer needs within the organization
Assist in and plan training, development and education for features and updates
Assist in providing data to internal teams by correct usage of support team desking tool
Participate in on-call rotation every 6-8 weeks
Other duties as assigned

WHAT WE’RE LOOKING FOR:

Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Strong training and presentation skills.
Proficient with Microsoft Office Suite or related software.
IT knowledge
Bachelor’s degree preferred
At least three years of related experience required, with prior management experience highly preferred.

WHAT’S IN IT FOR YOU:

Competitive Compensation: Employees who demonstrate successful goal attainment and commitment will have the opportunity for career growth and advancement in the organization.
Comprehensive Health Coverage: Access to top-tier medical, dental, and vision insurance ensuring you and your loved ones are well taken care of.

Financial Wellness: Benefit from a Health Savings Account (HSA) and Flexible Spending Accounts (FSA/DCFSA) to empower your financial planning and health-related expenses.
Peace of Mind with Insurance Plans: Our commitment to your security includes Accident, Hospital, and Cancer Supplemental Insurance, as well as Disability Insurance, ensuring you have the support you need during challenging times.
Life and AD&D Insurance: Protect your loved ones with our comprehensive life and accidental death & dismemberment insurance coverage.
401(k): Secure your financial future with our 401(k)-plan featuring no wait time and a company match.
Employee Assistance Program (EAP): Your mental and emotional well-being is paramount. Access confidential counseling, support, and resources through our EAP.
Work/Life Balance: We believe in working hard for our clients every day while ensuring satisfaction in your role and ample time to enjoy activities outside of work. Enjoy Unlimited Paid Time Off along with remote flexibility.
Employee Referral Program: Our Referral Program incentivizes you to bring talented individuals into our growing organization.

DealerBuilt is an Equal Opportunity Employer of minorities, females, protected veterans, and individuals with disabilities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

No search firm solicitations, please.

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Refine Your Search

software support specialist jobs in houston, tx

Customer Support Specialist

IT Support Specialist

IT Support Specialist

End User Support Specialist II

IT Support Specialist

IT Support Specialist

IT Support Specialist

Technical Support Specialist – T1

End User Support Specialist

Application Support Specialist

Support Desk Specialist

Computer Support Specialist

IT Support Specialist

Technical Support Specialist - Connected Home (Houston, TX)

IT Systems Specialist

IT Support Specialist

Customer Escalation Specialist - Networking (Shift 2)

Seeking Loan Closers For Mortgage Software Support Specialist

IT Specialist (Houston, TX)

CAMPUS SPECIALIST-IT (2026-27 SCHOOL YEAR)

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