Reporting to the General Manager of Customer Service MCC, the Aftermarket Business Manager MCC (SSPM) is responsible for the operation and overall financial performance of the MCC Customer Service Spare Parts Department (CM and MC) while delivering outstanding customer service. Responsible for managing inventory based on customer demand and cost targets, while overseeing that the stock at the MCC level that enables customer needs are met while also minimizing the costs associated with carrying excessive inventory. The ABM must have knowledge of stock-control systems so that they can effectively record and analyze the movement of parts. The ABM develops, interprets, and implements procedures, in accordance with Liebherr USA guidelines and policies. The ABM, with the GM of Customer Service are responsible for writing, reviewing, awarding, and negotiating contracts of various kinds for inventory items procured locally.
The Aftermarket Business Manager will be responsible to streamline and synergize the day-to –day operation of the entire Customer Service Spare Parts department for Liebherr USA, Co – MCC Division.
For consideration, all candidates must apply through our online career portal. We will not open resume's sent via email.- This position is not eligible for sponsorship. Applicants must be legally authorized to work in the United States without the need for current or future sponsorship.
Essential Job Duties:
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Responsible for maintaining an effective and efficient MCC Spare Parts Department.
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Ensure that the MCC Spare Parts Department personnel are well trained and available when needed.
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Support the service and oversees the warranty departments and ensures field requirements are being met.
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Responsible for maintaining inventory turnover, condition and quality, amount, depreciation and security to expected requirements
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Monitors debtor accounts and ensures active collection of outstanding invoices together with accounting department
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Understand and be familiar with all spare parts-related transactions conducted in the ERP system that are required for efficient and effective inventory management.
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Ensures compliance with all approval and signature regulations.
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As an ERP system (BaaN) Key-User train spare parts personnel and other LUS-MCC personnel as required on transactions associated with the purchasing, material planning and selling of inventory and other similar ERP system business tasks.
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Ensure that spare parts department personnel maintain professionalism in their dealings with customers and deliver superior customer service to both internal and external customers.
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Handles customer complaints reasonably, showing empathy and a positive attitude and demonstrates our commitment to superior customer service.
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Review all ‘stock-out’ situations and revise inventory quantities and/or ordering procedures.
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Work with the Logistics Manager to ensure that timely and accurate receiving and shipping of parts is preserved. Also ensure that the Logistics Manager is advised of any changes in inventory and stock levels that may affect warehouse operations.
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Monitor freight and shipping costs to ensure that they are minimized.
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Monitor that all warranty claims are processed and submitted within the required timelines and credit notes are received for returns to the factory.
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Prepare the annual budget for the spare parts department including personnel planning and capital investments.
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Coordinate and support spare parts personnel who provide after-hours support.
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Provide quarterly reports to the GM of Customer Service on the value of inventory, number of items in inventory, sales and other KPI’s as requested by management.
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Promote a safe work environment by ensuring that spare parts personnel wear PPE as required and follow all established safety policies and procedures and that workspaces are clean and orderly.
Supervisory Duties:
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Manage direct reports.
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Responsible for the overall direction, coordination and evaluation of MCC Customer Service Spare Parts team.
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Responsible for the overall direction, coordination and evaluation of spare parts, warranty and purchasing team.
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Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
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Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work, appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Education and Experience:
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High School diploma or equivalent in a related field plus three to five years of spare parts experience; and one to 3 years of prior supervisor experience.
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Advanced knowledge of distribution and warehousing principles, theories and processes.
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Knowledge of Outlook Contact Management systems; Access Database software; Explorer Internet software; BaaN for Order Processing, Inventory, Manufacturing, and Cost Calculation system, or equivalent ERP system; Project Management software; Excel
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Spreadsheet software and Word Processing software.
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Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, fractions, ratios to practical situations. Ability to apply concepts of basic algebra and geometry.
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Demonstrates initiative to visualize, organize, manage, and complete projects in individual and group settings.
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Ability to interface with all levels of staff.
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Proficiency is using the ERP system and other Liebherr applications in order to manage and sell inventory items.
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Demonstrates ability to handle confidential information.
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Proficiency in PC based word processing and spreadsheet applications.
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Ability to multi-task while completing work in a competent and professional manner.
Additional Requirements:
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Travel domestically and internationally up to 25% of the time.
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Ability to obtain and maintain a valid driver license and passport.
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Daily office attendance is required unless you are travelling for business.
An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary.
Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Jose Matrille.
Liebherr-America, Inc. and its US affiliates are Equal Opportunity Employers. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
If you are a California resident, please visit Liebherr USA, Co. Privacy Statement for more information regarding how Liebherr-America, Inc. and its US affiliates collect and process your personal information.
One Passion. Many Opportunities.
In line with its international growth, Liebherr’s venture into the United States began in 1970. Within a couple of years, the company expanded and completed its production facilities in Newport News, Virginia, for its product line of hydraulic excavators. It was later converted into Liebherr’s manufacturing facility for mining trucks and remains home to Liebherr Mining Equipment Newport News, Co. In addition to its production facility, Liebherr markets a wide variety of products and technologies through its companies located across the United States. The companies are Liebherr-Aerospace Saline, Inc., Liebherr Gear Technology, Inc., Liebherr Automation Systems, Co., and Liebherr USA, Co., the umbrella company for 12 product segments that are positioned across the United States.
