Top 2405 User support Jobs in Houston, Tx

Customer Support Specialist - 100% Remote!
Converge Technology Solutions —Houston, TX
- Full-time
- Remote
- High school diploma or GED
- Mentoring
- Typing
4d
Application Support Specialist
Golden Bank NA —Houston, TX
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
IT Support Desk Operator
The Reynolds Company —Houston, TX
- Full-time
- Office
- Windows
- Continuous improvement
Quick Apply
Help Desk Technician I
US Physical Therapy —Houston, TX
- $44,000 - $46,000 a year
- Full-time
- Office
- Entry level
- Health insurance
- Dental insurance
Quick Apply
ADMINISTRATIVE SPECIALIST
City of Houston, TX —Houston, TX
- $4,268.00 - $5,411.30 a month
- Full-time
- Military
- Pass drug screening
- Mid-level
- Disability insurance
- Health insurance
6d
Court Liaison
The Harris Center for Mental Health and IDD —Houston, TX
- From $66,599 a year
- Full-time
- Microsoft Excel
- 5 years
- English
- Paid time off
- Employee assistance program
IT Support Specialist
Hermann Forwarding —Houston, TX
- $55,000 - $65,000 a year
- Hybrid work
- Mid-level
- Communication skills
Quick Apply
Billing Care Coordinator - Remote
Tia —Houston, TX
- $20 - $23 an hour
- Full-time
- Google Workspace
- HIPAA
- Research
Quick Apply
IT Support Services
ARES Corporation —Houston, TX
- Full-time
- Bachelor of Science
- Research
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
IT Support Specialist
Hermann Services —Houston, TX
- $55,000 - $65,000 a year
- Hybrid work
- Mid-level
- Communication skills
IT Support Technician (IB3)
Foxconn Industrial Internet - FII —Houston, TX
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
4d
Technology Support Engineer
American First National Bank —Houston, TX
- From $50,000 a year
- Full-time
- Background check
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Jr HelpDesk Technician
DATAVOX INC —Houston, TX
- $20 - $25 an hour
- Full-time
- Computer Science
- Office
- Microsoft Office
- Health savings account
- Health insurance
Quick Apply
3d
IT Technician I - Service Desk
IES Holdings, Inc. —Sugar Land, TX
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Disability insurance
- Health insurance
Support Desk Specialist
XPERTECHS —Bellaire, TX
- $44,900 - $67,600 a year
- Weekends as needed
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- 401(k)
Quick Apply
Servicing Operations Support Analyst
Stellantis Financial Services US —Houston, TX
- Overtime
- Hybrid work
- Mid-level
- Travel
- US work authorization
- Opportunities for advancement
Quick Apply
Technical Support Specialist Level II
AIV LP —Houston, TX
- Research
- Mid-level
- Windows
Quick Apply
13d
IT Support Specialist
Augment Professional Services —Cypress, TX
- $40,000 - $60,000 a year
- Remote
- Computer science
- Azure
- Computer Science
Quick Apply
Tier 1 Technical Support Specialist
Encompass Technology —Houston, TX
- $20 - $25 an hour
- Overtime
- Background check
- Google Workspace
- Pass drug screening
- Travel reimbursement
- Mileage reimbursement
Quick Apply
Field Services Technician
Dept of Family & Protectve Svc —Houston, TX
- $4,020.33 - $5,178.00 a month
- Weekends as needed
- Background check
- Computer Science
- Computer literacy
- Paid holidays
- Dental insurance
Quick Apply
5d

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user support jobs near houston, tx

Customer Support Specialist - 100% Remote!

Converge Technology Solutions -
Houston, TX

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Job Details

Full-time
4 days ago

Qualifications

Content creation for technical audiences
Email customer support
Technical support via phone
Phone communication
Technical documentation
Customer support
Typing
Productivity software
Technical support via email
Technical writing experience within technology
Task assignment
Client interaction via phone calls

Full Job Description

Practice: Managed Services
Position Title: Customer Support Specialist
Position Location: Remote
Reports to: Team Lead Customer Support

Job Summary:
Responsible for the day-to-day support of Managed Services Clients. By leveraging customer service skills and understanding today’s technologies and Electronic Health Record software, solve a wide variety of challenges in a fast-paced environment that is managed using ITIL methodology. The work hours for this role are Monday thru Friday 11:30am CST – 8:00pm CST

FLSA Status:
Non-Exempt.

Essential Functions:

Provides first level support for inbound Interactions and requests from end users, staff and patients.
Maintain end-to-end responsibility for end users support needs providing timely, reliable, and courteous service.
Participate in and adhere to all standard operating procedures.
Assists with the development and improvement of work instructions, procedures, and documentation.
Exceptional Attendance is a must.
Mentor and assist with training new Customer Support Specialists.
Assists other Customer Support Specialists by acting as a touchpoint to hand off in depth issues before escalating out of the Level 1 support group. Conduct regular queue management to ensure adherence to standard operating procedures.
Maintain appropriate level of skills to handle incidents and requests in line with established service levels.
Provide feedback of intelligence gained through customer interactions.
Make or suggest updates to the Knowledge within the Knowledge Management databases.
Other duties as assigned.

Required Skills/Abilities/Competencies

Excellent verbal and written communication skills. Professionally respond to telephone calls, emails, chats, and voicemails for customer support.
Technical writing experience
Innovative, team-oriented problem solver.
Excellent interpersonal and customer service skills. Strong commitment to providing quality service.
Excellent organizational, time management and follow through skills.
Ability to prioritize tasks and to delegate them when appropriate.
Ability to function well in a high-paced and at times stressful environment.
Experience troubleshooting Microsoft Office.
Ethical and Critical Thinking.
Ability to type at least 25 words a minute.

Education and Experience:

High school diploma or equivalent.
2 years’ experience working in a customer service role preferred but not required.
Call Center experience preferred but not required.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.

Pellera provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Apply Now

Refine Your Search

user support jobs in houston, tx

Customer Support Specialist - 100% Remote!

Application Support Specialist

IT Support Desk Operator

Help Desk Technician I

ADMINISTRATIVE SPECIALIST

Court Liaison

IT Support Specialist

Billing Care Coordinator - Remote

IT Support Services

IT Support Specialist

IT Support Technician (IB3)

Technology Support Engineer

Jr HelpDesk Technician

IT Technician I - Service Desk

Support Desk Specialist

Servicing Operations Support Analyst

Technical Support Specialist Level II

IT Support Specialist

Tier 1 Technical Support Specialist

Field Services Technician

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