Top 15 Help desk tier Jobs in Houston Tx

Service Desk Administrator I (IT)
HR Green —Houston, TX
- $49,500 - $81,000 a year
- On call
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
IT Support Specialist
Augment Professional Services —Cypress, TX
- $40,000 - $60,000 a year
- Remote
- Computer science
- Azure
- Computer Science
Quick Apply
IT Support Technician - Tier 3
Visual Edge IT —Houston, TX
- $75,000 - $90,000 a year
- Mid-level
- Windows
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
7d
Global Tier 1 Service Desk Technician
KBR —Houston, TX
- Weekends as needed
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- AD&D insurance
- Disability insurance
11d
IT Technician I - Service Desk
IES Holdings, Inc. —Sugar Land, TX
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Disability insurance
- Health insurance
4d
IT Support Analyst
IronPaths Business Group —Houston, TX
- $27.91 - $33.61 an hour
- Full-time
- Mid-level
- Analysis skills
- In-person
- Health savings account
- Health insurance
Quick Apply
2d
IT Support Desk Operator
The Reynolds Company —Houston, TX
- Full-time
- Office
- Windows
- Continuous improvement
Quick Apply
On-Site Service Desk Technician
Enable Resource Group LLC —Houston, TX
- Full-time
- Background check
- Google Workspace
- Mid-level
- Health insurance
- Paid time off
Quick Apply
7d
IT Technician- Entry Level
Life Cycle Power —Houston, TX
- Full-time
- Microsoft Outlook
- Windows
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
English-Spanish Bilingual Tier 2 Technical Support Representative
Fuku —Houston, TX
- Full-time
- Remote
- Mid-level
- Communication skills
Quick Apply
IT Systems Administrator/Field Engineer
Enable Resource Group LLC —Houston, TX
- Background check
- Google Workspace
- Mid-level
- Health insurance
- Paid time off
Quick Apply
Non-College Workstudy|User Support Services
University of Houston-Downtown —Houston, TX
- $12 an hour
- Temporary
- Laboratory
- Classroom
- Computer literacy
Non-College Workstudy|User Support Services, Call Center
University of Houston-Downtown —Houston, TX
- $12 an hour
- Temporary
- Laboratory
- Classroom
- Computer literacy

Discover related jobs

Based on your search for help desk tier jobs.

Sr. Service Desk Analyst
A Houston Company —Spring, TX
OSI provides technical services on either a project basis, long-term support basis or permanent basis for midsize to Fortune 500 companies located in the…
$25 - $27 an hour
Quick Apply
Dental Front Office Coordinator
FLOSS Dental —Houston, TX
Answering phones professionally and assisting patients with questions. Collecting payments and maintaining accurate patient accounts.
$18 - $25 an hour
Quick Apply
11d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
Bachelors, Associates Degree, or Advanced Training in a technical field preferred but not required. Involves user support on software and hardware from base…
Quick Apply
9d
IT Help Desk Technician
Integrated Services for Behavioral Health —Columbus, OH
Under indirect supervision, this position will also provide responses to telephone calls, email requests, helpdesk tickets, and direct staff requests for…
$25.66 - $30.06 an hour
Quick Apply
8d

Show more jobs in cities nearby

I want to receive the latest job alert for help desk tier in houston tx

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

help desk tier jobs near houston tx

Service Desk Administrator I (IT)

HR Green -
Houston, TX

Quick Apply

Job Details

$49,500 - $81,000 a year

Qualifications

Asset management
Microsoft Outlook
IT user and group management
Phone communication
IT asset management
Laptop (troubleshooting support)
Mid-level
Windows
Printer (troubleshooting support)
Microsoft System Center
Driver's License
Shipping & receiving
Productivity software support
Desktop (troubleshooting support)
Computer management
Virtualization
Remote access software
Azure AD
Customer support ticket management
Shipping and receiving inventory management
Desktop applications
Microsoft Teams
Technical customer support for office equipment
MFA
Hardware management
System deployment
1 year
Identity and access management (IAM) solutions
Technical support via email
Desktop administration

Full Job Description

Join our team! Our mission is BUILDING COMMUNITIES. IMPROVING LIVES. For over 100 years, HR Green has done exactly that, serving as a trusted partner to our colleagues, our clients, and our communities. Each day, we work to find solutions that inspire our employees and fit our clients’ needs to build trust to exceed their expectations. We’re proud to be ranked No. 165 on Engineering News Record’s Top 500 Design Firms list in 2025.

What if showing up to work and having everything just work wasn’t something people had to hope for?

At HR Green, our engineers, project managers, and support staff depend on technology that works — every day, across every office. When something breaks, when a new hire needs to hit the ground running, when a remote employee can’t connect — you’re the first person they turn to.

We’re looking for a Service Desk Administrator I who’s ready to build real technical skills, make an immediate impact on the people around them, and grow into a long-term IT career at a firm that’s going places.

A great place to start — and grow

This is a Tier 1 support role, but that doesn’t mean it’s small. You’ll work across multiple regional offices, support a wide range of technology, and develop hands-on experience with the tools and systems that real IT teams use. You’ll have backup when you need it and ownership when you’re ready for it.

What you’ll be doing

Serve as the first point of contact for IT support requests — by phone, email, and remote tools — helping employees get unstuck fast
Troubleshoot and resolve common issues across Windows 11, Microsoft 365 (Outlook, Teams, OneDrive), and general hardware
Support end users in Citrix virtual desktop environments, diagnosing session errors and peripheral issues like monitors and printers
Image, configure, and deploy laptops using SCCM for new hires and device replacements
Own the onboarding and offboarding experience — account provisioning and deactivation, hardware setup, and equipment recovery
Handle routine account administration: password resets, MFA setup, and permission updates in Active Directory and Entra ID (Azure AD)
Provide remote and periodic on-site support for printers, plotters, and conference room technology
Help remote employees troubleshoot home office setups, including docking stations and Citrix connectivity
Keep IT asset inventory accurate — tracking, shipping, and receiving hardware across office locations
Document all support activity in the ticketing system, and when escalating, hand off to Tier 2 with clear, complete troubleshooting notes
Participate in an on-call rotation to support after-hours technical needs

You might be a great fit if…

You’re a natural problem-solver who gets satisfaction from helping people, not just closing tickets
You communicate clearly — you can explain a technical fix to someone who doesn’t speak IT
You’re organized, reliable, and take ownership of your work
You’re early in your IT career and looking for a role where you can learn fast and grow into more

What you bring

1–5 years of experience in a help desk or IT support role
Working knowledge of Windows 11 and Microsoft 365 applications
Familiarity with Citrix or other VDI environments is a plus
Experience with SCCM for device imaging and deployment
Basic knowledge of Active Directory, including user and group management
Strong written and verbal communication skills
CompTIA A+ or similar certification is a plus, but not required
Valid driver’s license and reliable transportation — some regional travel is part of the role

Compensation Range

$49,500.00 - $81,000.00

The expected compensation range for this position is displayed in accordance with the Minnesota Omnibus Labor and Industry Policy Bill Article 7 Section 2 and the Illinois Salary Transparency amendment to the Equal Pay Act of 2003. The final agreed-upon compensation is based on a number of factors, including but not limited to: individual education, qualifications, skills, prior work experience, competencies, and geographic work location. The total annual compensation package may consist of a base salary and eligibility to participate, after a qualifying period, in our performance and discretionary incentive bonus program(s).

The expected compensation range for this position is displayed in accordance with the Minnesota Omnibus Labor and Industry Policy Bill Article 7 Section 2 amendment to the Equal Pay Act of 2003. The final agreed-upon compensation is based on a number of factors, including but not limited to: individual education, qualifications, skills, prior work experience, competencies, and geographic work location. The total annual compensation package may consist of a base salary and eligibility to participate, after a qualifying period, in our performance and discretionary incentive bonus program(s).

Why HR Green

Our people are the heart of our success. We strive to create an environment where employees feel inspired, supported, and empowered to do their best work. That dedication has earned us national recognition and a reputation as a place where careers actually grow.

Not only does HR Green provide you with a place to grow, thrive, and enjoy your work, but we are also dedicated to delivering a comprehensive and multi-faceted benefits package. Visit our website for detailed total rewards information.

https://www.hrgreen.com/careers/total-rewards/

HR Green is proud to be an affirmative action/ equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other classification protected by applicable federal, state or local law.

Quick Apply

Refine Your Search

help desk tier jobs in houston tx

Service Desk Administrator I (IT)

IT Support Specialist

IT Support Technician - Tier 3

Global Tier 1 Service Desk Technician

IT Technician I - Service Desk

IT Support Analyst

IT Support Desk Operator

On-Site Service Desk Technician

IT Technician- Entry Level

English-Spanish Bilingual Tier 2 Technical Support Representative

IT Systems Administrator/Field Engineer

Non-College Workstudy|User Support Services

Non-College Workstudy|User Support Services, Call Center

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for help desk tier in houston tx

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected