Top 3 Hotel front desk supervisor Jobs in Howell, Mi

Hotel Front Office Supervisor
Four Points by Sheraton —Novi, MI
- $18 - $20 an hour
- Weekends as needed
- English
- Mid-level
- Hotel
- Paid time off
- Employee discount
Quick Apply
14d
Guest Service Representative
AC Hotel Ann Arbor Downtown —Ann Arbor, MI
- $16 - $20 an hour
- Part-time
- Mid-level
- Hotel
- High school diploma or GED
- Paid holidays
- 401(k)
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Hotel Sales Manager
Holiday Inn Express & Suites —Howell, MI
- $45,000 - $50,000 a year
- Full-time
- Background check
- Customer service
- Mid-level
- Health insurance
- Dental insurance
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3d

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2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in…
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Front Office Manager
Holiday Inn Express Warren —Warren, MI
You will coordinate all front desk activities, including calls, reservations and guests services. Ensure front desk is tidy and has all necessary stationery and…
$36,000 - $40,000 a year
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7d

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Fairfield Inn & Suites —Grove City, OH
Assist in managing daily hotel operations, including front desk activities, guest services, and human resources functions.
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Operations Supervisor
Courtyard Columbus Easton —Columbus, OH
Establish credit control with guests, monitor high balances and cash handling procedures. Utilize findings to put actions in place to eliminate future guest…
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8d

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Hotel Front Office Supervisor

Four Points by Sheraton -
Novi, MI

Quick Apply

Job Details

Full-time
$18 - $20 an hour
14 days ago

Benefits

Paid time off
Employee discount

Qualifications

Customer communication

Full Job Description

Benefits:

Bonus based on performance
Employee discounts
Paid time off
Training & development

Job Summary

The Front Office Supervisor is responsible for supervising front desk staff, maintaining high standards of customer service, resolving guest concerns, and ensuring the efficient operation of the hotel's reception area. This role helps create a positive guest experience while supporting the Front Office Manager in achieving operational goals.

Key Responsibilities

Supervise the daily operations of the front desk and reception team.
Welcome guests and ensure efficient check-in and check-out processes.
Handle guest inquiries, complaints, and special requests professionally.
Train, mentor, and evaluate front office staff.
Prepare work schedules and assign daily duties.
Ensure compliance with hotel policies, procedures, and service standards.
Monitor room availability, reservations, and occupancy levels.
Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
Manage cash handling, billing, and payment procedures accurately.
Prepare daily reports, shift handover notes, and operational records.
Assist with VIP arrivals, group check-ins, and special events.
Maintain a clean, organized, and welcoming front desk environment.
Ensure adherence to health, safety, and security regulations.

Qualifications

Diploma or Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
2–4 years of experience in hotel front office operations, with at least 1 year in a supervisory role preferred.
Experience using hotel property management systems (PMS), such as Opera or similar software, is an advantage.

Skills and Competencies

Excellent customer service and interpersonal skills.
Strong leadership and team management abilities.
Effective communication in English; additional languages are a plus.
Problem-solving and conflict-resolution skills.
Ability to work under pressure and manage multiple tasks.
Good organizational and time-management skills.
Proficiency in Microsoft Office and hotel management software.
Attention to detail and a professional appearance.

Working Conditions

Flexible to work rotating shifts, including weekends and public holidays.
Standing for extended periods may be required.
Fast-paced hospitality environment with direct guest interaction.

This job description can be adapted for hotels ranging from budget properties to luxury resorts, with specific responsibilities adjusted to the hotel's size and service standards.

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hotel front desk supervisor jobs in howell, mi

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