Top 30 Computer it Jobs in Howell Mi

IT Help Desk Agent
Learning Care Group, Inc., —Novi, MI
- $23.42 - $26.00 an hour
- Full-time
- Bilingual
- Google Workspace
- Computer science
- Health insurance
- Dental insurance
Quick Apply
Systems Analyst
Lake Trust Credit Union —Brighton, MI
- Hybrid work
- Computer science
- Computer Science
- Bachelor of Science
- Health insurance
- 401(k) matching
Software Technical Support Associate
Xerox —Ann Arbor, MI
- $41,940 - $83,880 a year
- Full-time
- Mid-level
- Bachelor's degree
- Mentoring
- Paid holidays
- Health insurance
Desktop Support Specialist
University of Michigan —Ann Arbor, MI
- $61,000 - $66,000 a year
- Full-time
- Background check
- Classroom
- Google Workspace
- Disability insurance
- Health insurance
7d
Geek Squad Agent (Retail Store)
Best Buy —Brighton, MI
- $15.00 - $17.88 an hour
- Part-time
- Entry level
- Under 1 year
- Employee discount
Desktop Support Specialist Associate
University of Michigan —Ann Arbor, MI
- $41,600 - $52,000 a year
- Full-time
- Background check
- Word processing
- Mid-level
- Flexible schedule
13d
Product Support Representative
Thomson Reuters —Ann Arbor, MI
- $36,800 - $68,300 a year
- Overtime
- Remote
- Azure
- High school diploma or GED
- Experience equivalent to degree accepted
- Commuter assistance
- Health savings account
8d
Lead Network Engineer
University of Michigan —Ann Arbor, MI
- $103,040 - $114,448 a year
- Full-time
- System design
- Research
- Driver's License
- Disability insurance
- Health insurance
8d
CREATIVE TECHNOLOGIST I
Bluewater Technologies Group —Wixom, MI
- Full-time
- Hybrid work
- Mid-level
- Office
- Mentoring
Quick Apply
Professional Systems Engineer - Enterprise Mobility & Industrial Print Solutions
Lowry Solutions, Inc. —Brighton, MI
- Computer science
- Computer Science
- Mid-level
Quick Apply
Senior Server Administrator
Niterra North America Inc —Wixom, MI
- $65,000 - $85,000 a year
- Full-time
- Google Workspace
- Azure
- Computer Science
- Paid parental leave
- Disability insurance
Quick Apply
IT Regional Service Technician
The 20 —Novi, MI
- Mid-level
- Office
- Assembly
- Health savings account
- Health insurance
CORE Technical Specialist II 12
Ann Arbor Public Schools —Ann Arbor, MI
- Online Application
- School experience
- Computer literacy
- Mid-level
1d
Deployment Team Member
Konica Minolta Business Solutions, U.S.A., Inc. —New Hudson, MI
- $15 - $24 an hour
- Full-time
- Pass drug screening
- Windows
- Assembly
Forward Deployed Engineer — Integration
KLA —Ann Arbor, MI
- $94,100 - $160,000 a year
- Full-time
- Computer Science
- System design
- Master's degree
- Employee stock purchase plan
- Paid holidays
HPC Systems Engineer
KLA —Ann Arbor, MI
- $105,900 - $180,000 a year
- Full-time
- Computer science
- Doctoral degree
- Computer Science
- Employee stock purchase plan
- Paid holidays
SAP FICO Functional Analyst
Niterra North America Inc —Wixom, MI
- Full-time
- Computer Science
- Office
- Finance
- Paid parental leave
- Disability insurance
Quick Apply
Manager, HRIS
Domino's Corporate —Ann Arbor, MI
- Full-time
- Computer science
- 7 years
- Computer Science
- Paid holidays
- Health insurance
Quick Apply
Lead Network Engineer
Dana Incorporated —Novi, MI
- On call
- Computer science
- Computer Science
- 5 years
Epic Client Systems Administrator - Intermediate
University of Michigan —Ann Arbor, MI
- Full-time
- Background check
- Computer science
- Azure
- Paid time off
- Retirement plan
1d

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IT Help Desk Agent

Learning Care Group, Inc., -
Novi, MI

Quick Apply

Job Details

Full-time
$23.42 - $26.00 an hour

Benefits

Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Vision insurance
Life insurance
Childcare
Pet insurance

Qualifications

IT user and group management
Windows
High school diploma or GED
IP networking
Ticketing system technical support

Full Job Description

The L1 Help Desk Agent serves as the first point of contact for end users seeking technical assistance. This role is responsible for providing prompt, professional, and effective support for hardware, software, and network-related issues via phone, email, chat, and ticketing systems. The L1 agent triages incoming requests, resolves common issues independently, and escalates complex problems to L2/L3 support teams as needed.

Essential Functions:

Serve as the primary point of contact for all inbound technical support requests via phone, email, chat, and ticketing portal.
Log, categorize, prioritize, and track all incidents and service requests in the ITSM ticketing system (e.g., ServiceNow, Jira, or Zendesk).
Diagnose and resolve common technical issues including password resets and account unlocks, hardware and peripheral troubleshooting, software installation and configuration, VPN and remote access support, Microsoft 365 and Google Workspace issues, and network and Wi-Fi connectivity problems.
Follow documented Standard Operating Procedures (SOPs) and knowledge base articles to resolve issues efficiently and consistently.
Escalate unresolved or complex tickets to L2/L3 teams with thorough documentation of all troubleshooting steps taken.
Communicate clearly and professionally with end users throughout the full lifecycle of each ticket.
Maintain ownership of tickets until resolution or proper handoff is confirmed.
Contribute to the internal knowledge base by documenting new solutions and workarounds discovered during ticket resolution.
Meet or exceed defined SLA targets for response time, first-contact resolution rate, and customer satisfaction scores.

Supervisory Responsibilities:

Minimum Job Qualifications:

High school diploma or equivalent required; Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
Zero to two years of experience in a help desk, technical support, or customer service role.
Working knowledge of Windows 11 operating system; macOS familiarity a plus.
Familiarity with Active Directory user and group management, including password resets and account provisioning.
Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and VPN.
Experience using an ITSM ticketing system such as ServiceNow, Remedy, Jira Service Management, or similar platform.
Strong verbal and written communication skills with the demonstrated ability to explain technical concepts clearly to non-technical users.
Customer-focused mindset with a professional, patient, and empathetic demeanor.

Other Skills and Abilities:

CompTIA A+ or CompTIA IT Fundamentals (ITF+) certification.
ITIL v4 Foundation certification or demonstrated working knowledge of ITIL service management concepts.
Experience supporting Microsoft 365 environments including Exchange Online, Teams, and SharePoint.
Familiarity with remote desktop and remote support tools such as TeamViewer, AnyDesk, or SCCM.
Multilingual communication skills a plus.

Travel:

None

Compensation and Benefits:

Compensation based on position, education and experience. Bi-weekly paid.
- $23.42-26 hourly rate.
- This position is also eligible for our Support Central bonus program which is based on annual achievement of company performance.
Health and Wellness Benefits
- Employees are eligible for a variety of health and welfare benefits based on their Full-time or Part-time status on their date of hire, which include medical, dental, vision, healthcare & dependent care flexible spending accounts (FSAs), life insurance, disability, accident, critical illness, hospital indemnity, pre-paid legal, pet insurance and identity theft protection.
- Employees are eligible to participate in our 401(k) retirement plan after 30 days of employment. Participating employees are also eligible to receive a company provided match on their elective deferrals once they reach 1 year of employment with the company.
Employee perks/discounts
- Education assistance including tuition reimbursement
- Childcare discount available to all employees
- Corporate partner Discounts
This position is eligible for paid time off. All Corporate employees are enrolled in our Flexible Paid Time Off (PTO) plan. This plan allows for flexibility and discretion between employees and managers in taking time off - with no set accrual for vacation or sick time. Employees can use Flexible PTO for any reason and is compliant with the Colorado Healthy Families Work Act.
Applications accepted through 6/15/26.

Quick Apply

Refine Your Search

computer it jobs in howell mi

IT Help Desk Agent

Systems Analyst

Software Technical Support Associate

Desktop Support Specialist

Geek Squad Agent (Retail Store)

Desktop Support Specialist Associate

Product Support Representative

Lead Network Engineer

CREATIVE TECHNOLOGIST I

Professional Systems Engineer - Enterprise Mobility & Industrial Print Solutions

Senior Server Administrator

IT Regional Service Technician

CORE Technical Specialist II 12

Deployment Team Member

Forward Deployed Engineer — Integration

HPC Systems Engineer

SAP FICO Functional Analyst

Manager, HRIS

Lead Network Engineer

Epic Client Systems Administrator - Intermediate

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