Be the Calm in the Chaos. Make Every Client Interaction Count.
When pets experience a medical emergency or require advanced specialty care, every interaction matters.
Carolina Animal Specialty and Emergency Hospital (CASE) is seeking an experienced Full-Time Veterinary Receptionist / Client Service Representative (CSR) to become the welcoming face of our hospital and an essential member of our Emergency and Specialty team.
This is not an entry-level position.
We're looking for an experienced veterinary professional who thrives in a fast-paced, high-volume environment, communicates with empathy and confidence, and understands how exceptional client service directly impacts patient care.
If you're ready to join one of North Carolina's leading Specialty and Emergency hospitals while building a long-term career in veterinary medicine, we'd love to meet you.
Why Join Carolina Animal Specialty and Emergency Hospital?
At CASE, you'll work alongside an exceptional team of Emergency clinicians, specialists, technicians, and client service professionals who are passionate about delivering outstanding medicine while supporting one another every step of the way.
Our hospital provides advanced care in:
- Emergency and Critical Care
- Internal Medicine
- Surgery
- Advanced Diagnostics
Every day brings new challenges, opportunities to learn, and the ability to make a meaningful difference for pets and the families who love them.
Deliver Exceptional Client Service
As one of the first and last people our clients interact with, you'll help create a compassionate, organized, and supportive experience during some of the most emotional moments of pet ownership.
Responsibilities include:
- Welcome clients and patients with professionalism, empathy, and compassion
- Answer high-volume phone calls while prioritizing urgent patient needs
- Coordinate Emergency walk-ins and Specialty appointments
- Accurately register patients and maintain electronic medical records
- Collect patient histories and verify client information
- Process invoices, payments, deposits, and financial transactions
- Communicate clearly with veterinarians and technicians regarding patient flow
- Provide updates, discharge instructions, and follow-up communication
- Maintain a clean, organized, and welcoming reception area
- Support efficient hospital workflow through teamwork and collaboration
- Minimum 2 years of Veterinary Receptionist, Veterinary Client Service Representative, or Veterinary Medical Reception experience
- Previous experience working in a Veterinary Hospital
- Outstanding communication and interpersonal skills
- Excellent multitasking and organizational abilities
- Strong attention to detail and accuracy
- Ability to remain calm and professional during busy or emotionally challenging situations
- Comfortable using multiple computer systems and veterinary software
- Emergency Veterinary Hospital experience
- Specialty Veterinary Hospital experience
- Experience with ezyVet, Instinct, Cornerstone, AVImark, or similar veterinary software
- Strong understanding of veterinary terminology and client education
Schedule
This is a Full-Time opportunity.
Schedule includes:
- Weekday evening shifts
- Rotating weekend schedule
- Rotating holidays shared fairly among the team
- Flexible availability to support hospital operations
Physical & Work Environment Requirements
Working in a Specialty and Emergency hospital is rewarding, fast-paced, and hands-on.
Team members should be able to:
- Sit, stand, walk, bend, and move throughout an entire shift
- Lift up to 50 pounds independently and more with assistance
- Assist with patient transport when needed
- Work around animals of varying sizes and temperaments
- Safely work around animal dander, fur, saliva, urine, feces, blood, disinfectants, cleaning chemicals, and medical odors
- Maintain professionalism in a fast-paced environment with frequent interruptions and changing priorities
Grow Your Career with Innovetive Petcare
As part of the Innovetive Petcare family, you'll have access to resources designed to help you build a long-term career—not just your next job.
Full-Time Benefits Include:
- Competitive compensation (starting at $16/hour, with higher compensation based on experience)
- Medical, Dental, and Vision Insurance
- 401(k) with Company Match
- Paid Time Off
- Paid Holidays
- Life Insurance and Disability Coverage
- Employee Assistance Program (EAP)
- Calm Health Mental Wellness Resources
- Rocket Lawyer Legal Benefits
- Employee Pet Care Discounts
- Continuing Education and Professional Development Opportunities
- Career advancement opportunities throughout Innovetive Petcare's growing national network of hospitals
Who Thrives at CASE?
We're looking for professionals who are:
- Experienced Veterinary Receptionists ready to elevate client care
- Excellent communicators who remain calm under pressure
- Organized, dependable, and detail-oriented
- Compassionate professionals who enjoy helping both people and pets
- Collaborative team players who thrive in Emergency and Specialty Medicine
- Passionate about building a long-term career in veterinary healthcare
Join a Team That Makes a Difference Every Day
At Carolina Animal Specialty and Emergency Hospital, exceptional medicine begins with exceptional people.
If you're ready to use your veterinary client service experience to support life-saving medicine while working alongside an outstanding Emergency and Specialty team, we encourage you to apply today.
Your next opportunity in Emergency and Specialty Veterinary Medicine starts here.
Carolina Animal Specialty and Emergency Hospital is a multi-specialty practice with specialists in internal medicine, surgery, behavior, rehabilitation and 24-hour emergency and critical care housed in a beautiful newly built 12,000-square-foot hospital in Hickory, NC.
We have a spacious hospital with a fully staffed ICU with DVM and highly skilled 24 hr support team to manage a high volume patient case load with 12 exam rooms. In hospital we have comprehensive in house laboratory equipment that includes chemistry, cbc, epoc, blood gas, sedivue, fecal imagyst, telecytometry, ability to have consultation and recommendation from boarded radiologist and clinical pathologist for best in the moment patient care, oxygen therapy (multiple snyder icu cages and high flow). We have the ability to provide superior specialty care with computed tomography, fluoroscopy, digital radiology, color-flow doppler ultrasound, endoscopy, minimally invasive surgical equipment, and comprehensive surgical instrumentation. We are able to provide radioactive iodine therapy for cats with hyperthyroidism and have a fully equipped rehabilitation suite with k- laser, e-stim, oasis underwater treadmill as well as exercise treadmill for assisting patients with pre and post op recovery.
We have a team of highly skilled board-certified specialists, emergency clinicians, veterinary technicians, and support staff that believe in compassionate care, always being prepared, supportive, excellence and quality in everything we do for our patients and encourage individuals who embrace a fast-paced atmosphere with honesty, positive attitude and transparency.
Hear more about working with us from the team at Carolina Animal Specialty and Emergency Hospital!
Equal Opportunity Employer Policy
Carolina Animal Specialty and Emergency is an Equal Opportunity Employer and a member of E-Verify. We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
