Top 328 Technical lead Jobs in Hudson, Oh

Service Desk Lead
Arhaus LLC —Boston Heights, OH
- Hybrid work
- Mid-level
- Office
- Bachelor's degree
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4d
Training and Technical Support Leader
LayerZero Power Systems Inc —Aurora, OH
- $146,000 a year
- Full-time
- Spanish
- Sales
- 5 years
- Paid parental leave
- Health savings account
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Lead Ballet Educator
Tutu School Northeast Ohio —Fairlawn, OH
- $28 - $38 an hour
- Part-time
- Classroom
- Mid-level
- In-person
- Paid training
- Employee discount
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3d
Lead Technician
Summit LLC —Hudson, OH
- Full-time
- ASE Certification
- Management
- Mechanic experience
- Paid holidays
- Health insurance
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LEAD HVAC Installer
Comfort MD Inc. —Cleveland, OH
- $20 - $40 an hour
- Full-time
- Background check
- Clean driving record
- 5 years
- Fuel card
- Health insurance
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4d
Packaging Mechanic / Lead Operator — Tea Manufacturing (Cleveland)
U.S. Wellness LLC —Cleveland, OH
- $19.30 - $37.46 an hour
- Full-time
- Customer service
- Military
- English
- Health insurance
- Paid time off
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Lead Commercial HVAC Retrofit Technician
All Hours Mechanical LLC —Macedonia, OH
- $52 - $62 an hour
- Overtime
- Clean driving record
- Construction site
- 5 years
- Disability insurance
- Health insurance
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4d
Forklift PIV Lead Technician
Cabinetworks Group —Middlefield, OH
- 12 hour shift
- 5 years
- High school diploma or GED
- Ability to lift 50 pounds
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Lead Trainer, Evidence-Based Programs (Part-Time)
Benjamin Rose —Cleveland, OH
- $32.20 - $40.48 an hour
- Part-time
- Customer service
- Computer literacy
- Mid-level
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7d
HVAC Installer Residential Lead
P.K. Wadsworth —Solon, OH
- $20 - $50 an hour
- Full-time
- Background check
- Management
- English
- Fuel card
- Health savings account
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Lead Transmission Line Engineer
Leidos —Akron, OH
- $92,300 - $166,850 a year
- Full-time
- Hybrid work
- Office
- Travel
- Mentoring
- Relocation assistance
- Flexible schedule
Lead Transmission Line Engineer
Leidos —Cleveland, OH
- $92,300 - $166,850 a year
- Full-time
- Hybrid work
- Office
- Travel
- Mentoring
- Relocation assistance
- Flexible schedule
Solar Installer - Crew Lead
SunPower —Cleveland, OH
- $80,000 - $100,000 a year
- Full-time
- Construction site
- Customer service
- Mid-level
- Paid training
- Health savings account
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21h
Plastic Extrusion Team Lead (3+ yrs req. $90-110K)
#twiceasnice Recruiting —Cleveland, OH
- $90,000 - $110,000 a year
- Full-time
- 3 years
- Supervising experience
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
21h
Maintenance Technician Lead
Rust Belt Recruiting —Twinsburg, OH
- $35 an hour
- Monday to Friday
- 5 years
- High school diploma or GED
- Manufacturing
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Exposure & Vulnerability Management Lead
Wright Technical Services —Euclid, OH
- Hybrid work
- 5 years
- Windows
- Continuous improvement
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Data Marketplace Lead
Brooksource —Cleveland, OH
- $70 - $80 an hour
- Contract
- Office
- In-person
- Senior level
- Health savings account
- Paid holidays
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Website Lead, U.S.
Audio-Technica U.S., Inc. —Stow, OH
- Full-time
- Hybrid work
- Background check
- Marketing
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Registered Nurse Service Line Lead – Colorectal
University Hospitals —Cleveland, OH
- $34.98 - $55.31 an hour
- 8 hour shift
- Nursing
- Surgery
- RN License
- Free parking
- Tuition reimbursement
Engineering and Asset Reliability Lead
Accelera —Brooklyn, OH
- Full-time
- 7 years
- Supervising experience
- Mentoring
Quick Apply

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Service Desk Lead

Arhaus LLC -
Boston Heights, OH

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Job Details

4 days ago

Qualifications

Confidential information handling

Full Job Description

Arhaus was founded in 1986 on a simple idea: Furniture and décor should be sustainably sourced, lovingly made, and built to last. Today, we partner with artisans around the world who share our vision, creating beautiful, heirloom-quality pieces that can be used—and loved—for generations.

Description

The IT Service Desk Lead is responsible for leading the service desk and providing effective IT support services to end-users across the organization. This role ensures the smooth operation of the IT services by managing day-to-day activities, improving support processes, and enhancing customer satisfaction. The IT Service Desk Lead is also accountable for incident resolution, service request management, and continuous improvement of service delivery as well as managing and coordinating on-site IT support for the organization’s remote locations, including offices, retail locations, or other field-based operations.

Essential Duties & Responsibilities

Team Leadership: Manage, mentor, and develop the teams, including setting performance objectives, conducting regular reviews, and providing training to enhance technical and customer service skills.
Service Desk Operations: Oversee the daily operations of the IT service desk, ensuring timely and efficient handling of service requests and incidents.
Performance Monitoring: Monitor operations performance through key performance indicators (KPIs) and provide regular reports on ticket volumes, resolution times, and customer satisfaction.
Process Improvement: Continuously improve service desk processes, implement automation where possible, and ensure alignment with ITIL or other service management frameworks.
Incident & Request Management: Ensure proper incident categorization, prioritization, and resolution in line with service-level objectives (SLOs) and ITIL best practices.
Customer Service: Maintain a high level of customer satisfaction by ensuring the service desk provides consistent, high-quality, and user-friendly support to internal staff.
Escalation Management: Handle escalated technical issues and ensure appropriate resolution, engaging other IT teams or vendors when necessary.
Knowledge Management: Ensure the creation, maintenance, and accessibility of a knowledge base for the service desk, including documentation of common issues, troubleshooting steps, and user guides.
Travel Management: Plan and coordinate travel logistics for field support technicians, ensuring efficient and cost-effective support coverage.
Compliance & Security: Ensure all operations support activities adhere to organizational security policies and compliance requirements, including the handling of sensitive data and securing IT assets.
Vendor Coordination: Work with third-party vendors to resolve hardware, software, or network issues as needed, ensuring minimal disruption to operations.

Requirements:

Business Focus - Understands business drivers and how technology enables them; ensures that all technology provided solves a business problem or enables business to increase revenue more than the total cost of ownership.
Communication - Expresses clearly and effectively when speaking and/or writing to individuals or groups; listens attentively; ensures that information is understood by all parties; shares information in a timely manner using the most appropriate method; presents well-organized information in a group setting.
Execution - Follows logical approaches to completing work; brings work from inception to successful completion; translates strategies into step-by-step plans for action; monitors work progress to completion; effectively prioritizes; pays close attention to detail.
Accountability - Takes responsibility for all work activities and personal actions; follows through on commitments; implements decisions that have been agreed upon; maintains confidentiality with sensitive information; acknowledges and learns from mistakes without blaming others; recognizes the impact of one's behavior on others.
Adaptability - Responds to changing circumstances by being innovative and altering behavior to better fit different situations; consistently exhibits optimism and energy; learns new skills, performs work in different ways; successfully works with new colleagues; professionally deals with personal discomfort in a changing work environment; willing to be flexible; remains calm in stressful situations.
Problem Solving - Generates creative approaches to addressing problems and opportunities; identifies and weighs options, makes sound decisions after reviewing all relevant information; anticipates and plans for potential problems; takes calculated risks; recognizes impact of solutions.

Skills Experience:

Bachelor’s degree in computer related discipline, or equivalent experience
4+ years’ experience managing enterprise Service Desk
A+ Certification or equivalent experience
ITIL Certification or equivalent experience
Has knowledge of commonly used concepts, practices, and procedures used to deliver and report enterprise service support
FreshService, JIRA (JSM), or equivalent, IT Service Management tool and workflow automation
Remote leadership experience

Arhaus is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Arhaus is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Arhaus are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Arhaus will not tolerate discrimination or harassment based on any of these characteristics. Arhaus encourages applicants of all ages.

AI CODE OF CONDUCT
At Arhaus, we believe great hiring starts with authentic human connection. Throughout your candidate experience, you will be engaging with real recruiters, hiring managers, and interviewers who are focused on getting to know you, your experiences, skills, perspectives, and potential. We encourage candidates to use AI to support resume refinement, interview preparation, brainstorming, and communication. All application materials, assessments, and interview responses must accurately reflect your own experiences, qualifications, and capabilities. We ask that you participate in phone and virtual interviews without using AI to develop your responses. To protect the integrity of our hiring process and the confidentiality of information shared during interviews, candidates may not record, transcribe, or use AI-powered note-taking tools during interviews. We expect all candidates to participate in the hiring process with honesty and integrity. For take-home assignments or role-specific assessments where AI use is permitted, we request transparency on which specific tools were used and how the tools were used and expect an explanation of your approach, contributions, and decision-making.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

technical lead jobs in hudson, oh

Service Desk Lead

Training and Technical Support Leader

Lead Ballet Educator

Lead Technician

LEAD HVAC Installer

Packaging Mechanic / Lead Operator — Tea Manufacturing (Cleveland)

Lead Commercial HVAC Retrofit Technician

Forklift PIV Lead Technician

Lead Trainer, Evidence-Based Programs (Part-Time)

HVAC Installer Residential Lead

Lead Transmission Line Engineer

Lead Transmission Line Engineer

Solar Installer - Crew Lead

Plastic Extrusion Team Lead (3+ yrs req. $90-110K)

Maintenance Technician Lead

Exposure & Vulnerability Management Lead

Data Marketplace Lead

Website Lead, U.S.

Registered Nurse Service Line Lead – Colorectal

Engineering and Asset Reliability Lead

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