Guest Service Agent
Stonebridge —New York, NY
- $27.76 - $29.76 an hour
- Weekends as needed
- Hotel
- Organizational skills
- Computer skills
- Disability insurance
- Health insurance
Quick Apply
7d
Guest Services Agent
Stonebridge —New York, NY
- $19 - $20 an hour
- Weekends as needed
- Hotel
- Organizational skills
- Computer skills
- Disability insurance
- Health insurance
Quick Apply
Front Desk Agent
Hyatt Regency Jersey City —Jersey City, NJ
- $23.40 an hour
- Full-time
- Military
- Hotel
- Math
- Disability insurance
- Health insurance
Quick Apply
10d
Front Desk Agent
Marriott International, Inc —Jersey City, NJ
- $24.84 - $27.60 an hour
- Weekends as needed
- Hotel
- Entry level
Front Desk Agent
HH Jersey City —Jersey City, NJ
- $20 an hour
- Overnight shift
- Hotel
- Entry level
- Health insurance
- Dental insurance
Quick Apply
13d
Guest Services Agent
Knickerbocker —New York, NY
- $32.86 - $43.81 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
Front Office Agent
The Beekman —New York, NY
- $32.86 an hour
- Full-time
- Hotel
- Ability to stand for extended periods
- Communication skills
Guest Services Agent
Courtyard by Marriott New York Manhattan/Midtown East —New York, NY
- $32.86 - $43.81 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
11d
Front Desk Agent
Cipriani USA Inc —New York, NY
- $30 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to sit for extended periods
Quick Apply
Front Desk Agent
The Michelangelo Hotel —New York, NY
- $28 - $31 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
14d
Guest Services Agent
Hotel 57 —New York, NY
- $32.86 - $43.81 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
Guest Services Agent
The Muse New York —New York, NY
- $32 - $34 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
Welcome Desk Agent/Front Desk Agent
Canopy by Hilton Jersey City —Jersey City, NJ
- Nights as needed
- Microsoft Word
- Microsoft Excel
- Hotel
Quick Apply
5d
Guest Services Agent
The Lombardy Hotel —New York, NY
- $30 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
Guest Experience Agent
Marriott International, Inc —New York, NY
- $31.83 - $42.45 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
Part front Desk Agent
Aloft New York Downtown Financial District —New York, NY
- $19 - $20 an hour
- Part-time
- Computer literacy
- Administrative experience
- Computer skills
Quick Apply
Lifestyle Front Desk Agent
Marriott International, Inc —New York, NY
- $32.85 - $43.81 an hour
- Full-time
- Hotel
- High school diploma or GED
- Front desk
10d
Guest Service Agent - The Fifth Avenue Hotel
The Fifth Avenue Hotel —New York, NY
- Up to $30 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Organizational skills
Front Desk Agent
Embassy Suites Newark Airport —Elizabeth, NJ
- $17.50 - $19.00 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
9d
Guest Services Agent
Kimpton Hotels & Restaurants —New York, NY
- $28.50 - $33.35 an hour
- Weekends as needed
- Research
- Hotel
- High school diploma or GED
Quick Apply

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Guest Service Agent

Stonebridge -
New York, NY

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Job Details

Full-time
$27.76 - $29.76 an hour
7 days ago

Benefits

Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Flexible schedule

Qualifications

Customer records maintenance
Customer communication
Cash amount verification
Hotel policy compliance
Cash register operations
Financial record maintenance
Property management systems (PMS)
Computer skills
Bookkeeping
Customer service problem-solving

Full Job Description

City, State:

New York, New York

Pay Range: $27.76 - $29.76 per hour

Title: Guest Service Agent

Location: New York, New York

FLSA: Non-Exempt

Status: full-time

Reports to: Front Office Manager / Operations Manager

Pay Range: $27.76 - $29.76 per hour

Job Summary: Hampton/Home2 by Hilton Times Square is looking for a motivated and customer focused Guest service agent to join the team. The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. This role supports the hotel’s front office operations and handles various guest inquiries, payments, and reservations to ensure a high level of guest satisfaction.

Essential Functions and Duties:

Greet, register, and assign rooms to guests upon their arrival.
Check registration (folio) cards for completeness, accuracy, and legibility
Check-in and check-out courteously and efficiently; process all payments according to established hotel requirements.
Verify guest credit and establish payment methods for accommodation.
Keep accurate records of room availability and guest accounts using property management systems.
Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies
Compute bills, collect payments, and make change for guests.
Ensure all credit cards, cash, and change fund are balanced throughout each shift
Issue room keys and provide necessary instructions to bell attendants.
Review accounts and charges with guests during the check-out process.
Transmit and receive guest messages using telephones or switchboards.
Coordinate with housekeeping and maintenance staff to address guest-reported issues.
Make and confirm reservations for guests.
Answer inquiries about hotel services, nearby dining, shopping, and entertainment options.
Cross train in PBX, Reservations to fill in the role when needed.
Follow all company policies and procedures, report accidents, injuries, and unsafe work conditions to manager.
Ensure uniform and personal appearance are clean and professional.
Must wear proper uniform at all times in accordance with the Standards of Appearance.
Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
Maintain confidentiality of proprietary information; protect company assets.
Provide exceptional customer service and greet guests promptly and professionally with a positive approach.
Perform other reasonable job duties as requested by Supervisors.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Required Experience, Education, and Skills:

Previous experience in a hotel front desk or guest service role preferred.
Strong customer service and communication skills to interact effectively with guests and staff.
Proficiency in using property management systems and basic office software (e.g., Word, Excel).
Ability to handle cash transactions and perform basic bookkeeping tasks.

Excellent problem-solving abilities to resolve guest issues efficiently.
Positive attitude and professional demeanor
Strong organizational skills with attention to detail in managing guest reservations and records.
Ability to work independently and follow established hotel policies and procedures.

Work Environment:

Primarily indoor work within the hotel’s front desk and lobby areas.
Requires standing and walking for long periods throughout the shift.
Must be able to lift and carry up to 20 lbs. occasionally (e.g., ledgers, small office supplies, deliveries etc).
Flexible schedule required, including availability for evening, weekend, and holiday shifts.
Frequent use of a computer and telephone, interacting with guests and team members.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.

Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.

All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:

2026-08-10

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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