Top 1 Desktop support technician Jobs in Humboldt, Tn

IT Support Specialist
Aeneas Internet & Telephone —Jackson, TN
- Weekends as needed
- Mid-level

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IT Support Specialist

Aeneas Internet & Telephone -
Jackson, TN

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Job Details

Qualifications

Telecommunications network troubleshooting
Network analyzers
Phone communication
Server troubleshooting
Technical Proficiency
Packet capture analyzers

Full Job Description

Job Summary

As an IT Support Specialist, you will staff the Aeneas Technical Support Call Center, assisting customers in resolving technical issues via telephone. Training will be provided upon employment.

Major Duties

Answering calls from customers and resolve any technical issues they report
Resolving issues by remote access to customer software
Maintaining and troubleshooting VoIP and routers
Keeping accurate and up-to-date records of trouble tickets and their resolutions

Other Duties May Include

Maintaining LAN/WAN connections, support high-availability, scalable LAN/WAN Enterprise network infrastructures, and manage the documentation and administration needs of a large enterprise LAN/WAN
Troubleshooting access and communication issues in a variety of environments
Maintaining and supporting network infrastructures based on the latest technologies and methodologies
Providing best quality customer service to customers
Investigating new access methods and network technologies
Documenting network architectures, design, and operational notes

Requirements

Must live in Madison or adjoining county. (No out-of-state applications will be accepted.)
Must have excellent customer service skills/verbal skills and outgoing personality with the ability to demonstrate empathy, patience, and caring to customers over the phone.
Must be willing to work 8am – 11pm, 365 days a year including weekends and holidays.
Proven troubleshooting skills (LAN/WAN, internet, packet capture utilities (e.g. Sniffer), servers, clients, and applications
Growth in technical skills through certifications (CCNA/MCSE) or other similar achievements is required. Within a year of employment, the following certifications are expected to have been completed if you do not already have them: CCENT: Interconnecting Cisco Networking Devices Part 1 (ICND1), Cisco Certified Network Association, Microsoft Certified IT Professional: Enterprise Desktop Administrator on Windows, Enterprise Administrator on Windows Server
Demonstrated performance in technical work environment

Preferred Requirements

Programming and or scripting experience a plus
Knowledge of or experience with TCP/IP, Routing, standard LAN/WAN technologies and common network designs
Some experience as a field technician (basic cabling skills, basic telephone installation including RJ-21X and POTS)

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