Top 3 Helpdesk technician Jobs in Hume, Ca

IT Support Technician
Hume Lake Christian Camps —Hume, CA
- $20 - $25 an hour
- Full-time
- Background check
- Clean driving record
- Windows

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IT Support Technician

Hume Lake Christian Camps -
Hume, CA

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Job Details

Full-time
$20 - $25 an hour

Benefits

Paid housing

Qualifications

High school diploma or GED
Driver's License

Full Job Description

Vision for the Role: The IT Support Technician provides first-line technical support to Hume Lake staff and seasonal employees. This is an entry-level role designed for a motivated individual eager to grow in a hands-on IT environment. You will work directly under the Senior Director of IT alongside experienced system administrators, gaining exposure to enterprise productivity tools, device management, networking, and cloud systems. Support volume increases significantly in the spring as the organization prepares for summer programming. The ideal candidate is adaptable, organized, and comfortable working through high-demand seasons with a servant’s heart.

Location: Hume Lake

Why Join Us?

Be part of a mission-driven, faith-based organization that is dedicated to making a lasting impact on the lives of youth and families.
With 3 beautiful camp locations, we offer a unique opportunity for year-round camping ministries dedicated to the glory of God.
Be a part of something meaningful where your work directly contributes to making memorable experiences and fostering spiritual growth.
Work in a supportive Christian community in a beautiful environment that values faith, growth, and relationships.

The Role:

Helpdesk & End-User Support

Serve as the first point of contact for staff IT support requests submitted via the helpdesk or internal messaging
Triage and resolve Level 1 and Level 2 incidents including password resets, application access, device troubleshooting, and connectivity issues
Escalate unresolved issues to senior staff with clear documentation of steps already taken
Maintain accurate, timely ticket records including status updates and resolution notes

Device Management & Deployment

Assist with the enrollment, configuration, imaging, and deployment of staff devices
Perform asset tagging and maintain an accurate hardware inventory
Coordinate device repairs, warranty claims, and loaner management
Support ongoing mobile device management (MDM) initiatives as directed

Account & Access Administration

Provision and de-provision user accounts in cloud productivity and identity systems per the onboarding checklist
Assign licenses, configure multi-factor authentication, and ensure appropriate access levels
Support high-volume seasonal onboarding each spring for summer staff
Maintain accurate records in user and asset inventory systems

Network & Infrastructure Support

Assist with basic network tasks including device status checks, connectivity troubleshooting, and client lookup
Support guest WiFi and network access operations
Run cable, patch panels, and assist with hardware installation under senior staff direction

Documentation & Knowledge Base

Write and maintain knowledge base articles to support staff self-service and reduce repeat ticket volume
Document resolved issues and contribute to standard operating procedures and IT runbooks

General IT Operations

Provide AV and presentation support for meetings, chapel, and special events
Support point-of-sale systems at camp retail and food service locations
Assist with phone system moves, adds, and basic configurations
Participate in on-call rotation and provide availability during summer programming as needed.

Our Ideal Candidate:

Required

High school diploma or equivalent; associate degree or IT-related coursework preferred
Genuine, active Christian faith consistent with Hume Lake’s Statement of Faith
Ability to pass DOJ/FBI background screening per California AB 506 (required for all staff working with minors)
Strong troubleshooting mindset and willingness to learn new systems quickly
Clear written and verbal communication skills — you will support staff at all technical levels
Ability to manage multiple open tickets and maintain composure during high-volume periods
Physical ability to lift up to 50 lbs, work in confined spaces, and climb ladders as needed
Valid driver’s license and clean driving record

Preferred (Not Required)

1–2 years of helpdesk or IT support experience; internships and volunteer IT work are welcome
Familiarity with macOS or Windows in a managed environment
Exposure to cloud-based productivity and identity platforms (email, file storage, user administration)
Basic understanding of networking concepts: IP addressing, wireless, VLANs
Experience with a ticketing or service desk system
CompTIA A+, Google IT Support Certificate, or similar entry-level certification

Physical Requirements:

Must be able to sit for an extended period of time.
Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the job.
Live and work in extreme weather conditions, at high altitude, and in small living quarters.

Benefits & Perks of Community Living:

Be a part of a tight-knit community of believers serving the mission of the camp.
Incredibly beautiful views and environment, camping, and walking/running trails.
On-site housing is provided for a minimal rate.
Dining on-site for minimal cost.
Available Charter school for staff children and extracurricular activities.
On-site healthcare options and emergency services, as needed.
A quick walk to a store onsite for grocery and gas supplies.

Salary: $20.00 - $25.00 Hourly

If this sounds like you or something you feel called to, we would love to hear from you!

Apply Now

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