PLEASE NOTE: This role requires all applicants hold active certification as a Behavioral Support Professional Level One (BSP I) at a minimum along with 5 years of experience to be considered for this opportunity. We are unable to consider any applicants that do not have this certification and experience prominently listed on their resume.
Starlight Behavioral Health is seeking an experienced IDD Residential Operations Manager to lead our Residential Services Program. This leadership role oversees the daily operations and clinical coordination of residential services for individuals with Intellectual and Developmental Disabilities (IDD), ensuring high-quality care, regulatory compliance, and a safe, supportive environment where individuals can thrive.
If you're a collaborative leader with experience in IDD residential services who is passionate about developing teams, strengthening programs, and improving lives, we'd love to hear from you.
As the IDD Residential Operations Manager, you will:
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Lead the day-to-day operations and clinical oversight of multiple IDD residential programs.
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Supervise Residential Managers and Behavioral Support Professionals (BSPs), providing coaching, accountability, performance evaluations, training oversight, and professional development.
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Recruit, interview, hire, onboard, and support Direct Support Professionals (DSPs).
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Manage employee performance, conduct investigations, and implement progressive disciplinary action when needed.
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Ensure compliance with IDD Waiver requirements, state and federal regulations, company policies, licensing standards, and survey readiness through ongoing monitoring and corrective action.
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Oversee incident reporting, investigations, documentation, and required regulatory reporting.
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Coordinate admissions, discharges, referral assessments, housing placement, and continuity of care with treatment teams, families, guardians, referral sources, and community partners.
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Conduct routine residential inspections to ensure homes remain safe, clean, secure, and compliant with environmental, emergency preparedness, and safety standards.
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Oversee residential properties, leases, maintenance, repairs, fleet vehicles, and vendor relationships to maintain safe, quality living environments.
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Participate in interdisciplinary treatment team meetings while monitoring behavioral trends, consumer outcomes, and rights restrictions.
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Review and approve billing documentation when Residential Managers are unavailable.
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Provide leadership during crisis situations and participate in a 24/7 leadership on-call rotation with the Director of Operations.
At Starlight Behavioral Health, we are dedicated to empowering individuals with Intellectual and Developmental Disabilities to live meaningful, independent, and fulfilling lives. We take pride in providing high-quality, person-centered residential services that support each individual's unique strengths, goals, and aspirations.
Our team specializes in supporting individuals with complex behavioral needs through compassionate, evidence-based approaches that promote long-term success. We believe every person deserves the opportunity to achieve their goals, develop greater independence, and build a life they are proud of.
By combining creativity, innovation, and collaboration, we develop individualized supports that help the people we serve overcome challenges, strengthen life skills, and become active, valued members of their communities. Every day, our team works together to make a lasting difference by helping one person, one goal, and one success at a time.
Education & Experience (one of the following):
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Bachelor's degree in a human services field with at least two years of experience supporting individuals with Intellectual and Developmental Disabilities (IDD), mental health, or substance use disorders.
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Bachelor's degree in a non-human services field with at least four years of related experience.
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Master's degree in a human services field with at least one year of related experience.
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Licensed behavioral health professional.
Additional Qualifications
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Credentialed Level II Behavioral Support Professional (BSP), or Level I BSP with at least five years of experience.
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You must have leadership experience in IDD residential services, behavioral health, or a related human services setting.
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Strong knowledge of IDD Waiver services, residential operations, regulatory compliance, documentation standards, person-centered care, and crisis response.
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Excellent leadership, communication, organizational, and problem-solving skills.
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Valid driver's license, reliable transportation, and an acceptable driving record.
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Ability to obtain or maintain First Aid, CPR, Bloodborne Pathogens, and Restrictive Interventions certifications.
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Ability to travel locally, participate in an on-call rotation, and respond to emergencies outside normal business hours when needed.
At Starlight Behavioral Health, we believe our people are our greatest strength. When you join our team, you'll become part of a mission-driven organization dedicated to helping individuals with Intellectual and Developmental Disabilities live safe, meaningful, and fulfilling lives. We invest in our employees by providing the tools, support, and opportunities needed to grow personally and professionally while making a lasting impact in the community.
We offer a comprehensive benefits package designed to support your health, financial well-being, work-life balance, and career growth, including:
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Competitive compensation based on experience
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Hybrid schedule with the ability to work remotely one day per week.
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Comprehensive medical coverage through Anthem, including access to the Sydney Health app with 24/7 virtual care from licensed physicians, therapists, and psychiatrists
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Health Savings Account (HSA) and Flexible Spending Account (FSA) options
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Two dental plan options through Delta Dental
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Vision coverage through EyeMed
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Dependent Care Flexible Spending Account
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Generous paid time off
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401(k) and Roth retirement savings plans administered by Empower
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Complimentary financial planning and education resources
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Voluntary supplemental benefits, including Accident, Critical Illness, and Short-Term Disability coverage
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Educational Assistance Program (eligibility based on position and length of service)
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Professional development, continuing education, and career advancement opportunities
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Licensure Residency Program for eligible full-time clinical staff
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A collaborative leadership team committed to your success and professional growth
If you're an experienced leader who is passionate about quality care, developing high-performing teams, and improving the lives of individuals with Intellectual and Developmental Disabilities, we encourage you to apply today and help build brighter futures with Starlight Behavioral Health.
ncgCARE offers excellent compensation packages including a salary commensurate with experience and benefits to meet your needs for today and the future.
Equal opportunity employer: ncgCARE and each of its affiliated partners are equal opportunity employers. We consider all qualified candidates without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or other protected characteristic.
We believe it’s important to create an inclusive workplace for everyone, so please reach out if you need an accommodation in the application or interview process as our goal is to create an environment where you are able to fully participate. You can contact us at
[email protected].
ncgCARE participates in the E-Verify program. Therefore, any employment with ncgCARE will also be contingent upon confirmation from the Social Security Administration (“SSA”) and/or the Department of Homeland Security (“DHS”) of your authorization to work in the United States.
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