Top 201 Helpdesk technician Jobs in Hyattsville, Md

Outreach Subject Matter Expert (SME)
CACI —Annapolis Junction, MD
- $84,900 - $178,400 a year
- Full-time
- 11+ years
- High school diploma or GED
- Bachelor's degree
- Health insurance
HELP DESK MANAGER (MAC SPECIALIST / QUALITY ASSURANCE) - Top Secret clearance
General Dynamics Information Technology —Washington, DC
- $107,744 - $126,500 a year
- Bachelor of Science
- English
- Mid-level
- Paid holidays
- On-the-job training
Tier 1 Helpdesk Technician
HUMAN TOUCH LLC —Silver Spring, MD
- $17.50 an hour
- 8 hour shift
- Microsoft Excel
- Microsoft Outlook
- Windows
- Health insurance
- Dental insurance
Quick Apply
IT Support Technician
Wiley Rein LLP —Washington, DC
- $62,000 - $68,000 a year
- Overtime
- Mid-level
- Windows
- High school diploma or GED
- Paid parental leave
- Health savings account
17h
Junior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required
General Dynamics Information Technology —Washington, DC
- $30.44 - $41.18 an hour
- Monday to Friday
- English
- Office
- Windows
Tier 2 Desktop Support Technician
General Dynamics Information Technology —Washington, DC
- $32.30 - $43.70 an hour
- 5 years
- Office
- Continuous improvement
- 401(k) matching
8d
Help Desk System Specialist 1 - Washington, DC
M.C. Dean, Inc —Washington, DC
- $75,520 - $94,400 a year
- Full-time
- Office
- High school diploma or GED
- Organizational skills
- Paid parental leave
- Disability insurance
23h
IT Support Technician I
Grossberg Company LLP —Bethesda, MD
- $50,000 - $75,000 a year
- Online Application
- Office
- Windows
- High school diploma or GED
Quick Apply
Helpdesk Technician - Tier II
CELESTIAL INNOVATIONS GROUP LLC —Washington, DC
- $70,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Service Desk Technician L2
Milestone Technologies, Inc. —Washington, DC
- $22.69 - $38.00 an hour
- Google Workspace
- Mid-level
- Windows
Help Desk Technician
Planet Depos —Rockville, MD
- $24.04 - $27.00 an hour
- Monday to Friday
- Mid-level
- Office
- Microsoft Office
- Health savings account
- Paid holidays
Help Desk Technician
Howard University —Washington, DC
- $45,000 - $51,600 a year
- Full-time
- Mid-level
- 3 years
- University
- 403(b) matching
- Commuter assistance
Helpdesk Technician - Tier I
CELESTIAL INNOVATIONS GROUP LLC —Washington, DC
- $50,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Writing skills
- Windows
- Health insurance
- Dental insurance
Quick Apply
7d
IT Helpdesk Specialist
Terrestris Global Solutions —Washington, DC
- $41.82 - $46.91 an hour
- Full-time
- Computer Science
- Mid-level
- Office
- Tuition reimbursement
- Retirement plan
Quick Apply
IT Help Desk Specialist
AHU Technologies Inc —Washington, DC
- $32 - $35 an hour
- Full-time
- 11+ years
- Mid-level
- High school diploma or GED
Quick Apply
7d
IT Help Desk Technician
North Star Fertility Partners LLC —Washington, DC
- $52,000 - $55,000 a year
- Full-time
- Hybrid work
- Research
- High school diploma or GED
- 1 year
- Paid holidays
- Health insurance
Quick Apply
1d
Associate Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required
General Dynamics Information Technology —Washington, DC
- $26.44 - $35.78 an hour
- Monday to Friday
- Computer literacy
- English
- Office
Help Desk Specialist
Information Sciences Corporation —Washington, DC
- Email
- Computer literacy
- English
- Mid-level
Help Desk Technician
IntraFi —Arlington, VA
- $30.00 - $36.06 an hour
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Bachelor's degree
- Health savings account
- Health insurance
Desktop Support Technician
NuAxis Innovations —Washington, DC
- Online Application
- Mid-level
- Office
- High school diploma or GED
4d

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Outreach Subject Matter Expert (SME)

CACI -
Annapolis Junction, MD

Apply Now

Job Details

Full-time
$84,900 - $178,400 a year

Benefits

Health insurance

Qualifications

High school diploma or GED
TS/SCI with Polygraph
Intelligence community

Full Job Description

Job ID

327572

Job Title: Outreach Subject Matter Expert (SME)

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

* * *

The Opportunity

Provide direct user support for AEA Tools, assisting with account administration and monitoring system and network status. You will interact with users via phone, VTC, email, chat, and online platforms such as JIRA, Confluence, SharePoint, and SpySpace to ensure timely, accurate support.

Responsibilities

Troubleshoot system issues and perform first‑level corrective maintenance.
Address complex user questions and provide clear guidance.
Support other help desk technicians when advanced assistance is needed.
Deliver concise operational updates to customer teams.
Follow and maintain SOPs and SLAs.
Maintain and update the ticket‑tracking system.

Qualifications

Required

An NSA TS/SCI with Polygraph.
15 years of hands‑on experience with Intelligence Community (IC) tools and capabilities.
High school diploma.
Understanding of product workflows in an operational environment.

Desired

Bachelor’s degree.
Operational experience as an analyst.

What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is:

$84,900 - $178,400

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Apply Now

Refine Your Search

helpdesk technician jobs in hyattsville, md

Outreach Subject Matter Expert (SME)

HELP DESK MANAGER (MAC SPECIALIST / QUALITY ASSURANCE) - Top Secret clearance

Tier 1 Helpdesk Technician

IT Support Technician

Junior Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required

Tier 2 Desktop Support Technician

Help Desk System Specialist 1 - Washington, DC

IT Support Technician I

Helpdesk Technician - Tier II

Service Desk Technician L2

Help Desk Technician

Help Desk Technician

Helpdesk Technician - Tier I

IT Helpdesk Specialist

IT Help Desk Specialist

IT Help Desk Technician

Associate Help Desk Technician (Tier 1) - All shifts available - Active Top Secret required

Help Desk Specialist

Help Desk Technician

Desktop Support Technician

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