Top 25 Customer success manager Jobs in Id

Client Success & Strategy Manager
CMIT Solutions of Meridian —Meridian, ID
- $30 - $45 an hour
- Part-time
- Mid-level
- Office
- Driver's License
- Travel reimbursement
- Mileage reimbursement
Quick Apply
8d
Pharmacy Account Manager
CVS Health —Idaho
- $43,888 - $76,500 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Remote Dental Account Manager
Candid —Boise, ID
- $100,000 a year
- Remote
- Marketing
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
13h
Director of Customer Success - (Mid-Market) - 1034
Lightcast —Moscow, ID
- Full-time
- Remote
- 5 years
- Continuous improvement
- Mentoring
Quick Apply
Customer Success Manager (AM I) - 1031 - MOSCOW, ID
Lightcast —Moscow, ID
- Full-time
- Google Workspace
- Mid-level
- Analysis skills
Quick Apply
Account Manager, Higher Education
Clarivate —Boise, ID
- $84,000 - $105,000 a year
- Full-time
- Remote
- Up to 50% travel
- 5 years
- Bachelor's degree
- Disability insurance
- Health insurance
Customer Success Representative
Activated Insights —Idaho Falls, ID
- Full-time
- Mid-level
- High school diploma or GED
- Bachelor's degree
Quick Apply
3d
Global Tax Technology Customer Success and Strategy Leader, Senior Manager
Deloitte —Boise, ID
- 5 years
- Research
- Travel
Technical Account Manager
Datablaze —Meridian, ID
- $25 - $40 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Dental insurance
10d
Strategic Account Manager / Sales Engineer
Teradyne —Boise, ID
- $121,800 - $195,000 a year
- Organizational skills
- Senior level
- Electrical Engineering
- Paid holidays
- Disability insurance
Account Manager I - 1035
Lightcast —Moscow, ID
- Full-time
- Google Workspace
- Mid-level
- Analysis skills
Quick Apply
Global Account Manager
ZEISS Group —Boise, ID
- Full-time
- 5 years
- Engineering
- Doctor of Philosophy
- Health insurance
- Dental insurance
2d
Strategic Account Manager - 1057 - MOSCOW, ID
Lightcast —Moscow, ID
- Full-time
- Marketing
- Mid-level
- 3 years
Quick Apply
Account Manager - State Farm Agent Team Member
TJ Hake - State Farm Agent —Coeur d'Alene, ID
- $75,000 - $85,000 a year
- Full-time
- Mid-level
- Office
- Leadership
- Paid time off
- Opportunities for advancement
Quick Apply
Account Manager - State Farm Agent Team Member
Scott Blanton - State Farm Agent —Montpelier, ID
- $50,000 - $65,000 a year
- Full-time
- Mid-level
- Office
- Leadership
- Health insurance
- Paid time off
Quick Apply
Account Manager - State Farm Agent Team Member
Bill Schultz - State Farm Agent —Boise, ID
- $40,000 - $70,000 a year
- Full-time
- Office
- Leadership
- Marketing
- Paid time off
Quick Apply
Account Manager, Digital Marketing
BizIQ —United States
- $40,000 - $60,000 a year
- Full-time
- Marketing
- Mid-level
- Office
- Health savings account
- Paid holidays
Quick Apply

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Client Success & Strategy Manager

CMIT Solutions of Meridian
Meridian, ID

Quick Apply

Job Details

Part-time
$30 - $45 an hour
8 days ago

Benefits

Travel reimbursement
Mileage reimbursement
Professional development assistance
Flexible schedule

Qualifications

Managing customer accounts
Customer communication
Client rapport building
Account development
Driver's License
Client retention strategy
Account management

Full Job Description

CMIT Solutions is seeking a relationship-driven Part-Time Client Success & Strategy Manager to manage and strengthen relationships with an assigned group of clients.

This position serves as a primary business relationship contact for assigned clients and works closely with CMIT's leadership, service, and technical teams to ensure clients receive exceptional value from their partnership with CMIT.

The Client Success & Strategy Manager will learn each client's business, understand their goals and challenges, coordinate Technology Business Reviews, help develop technology roadmaps, improve client satisfaction and retention, and identify opportunities where CMIT can provide additional value.

Part-Time — approximately 20–25 hours per week, could work into a Full-Time position.

The position will require flexibility to accommodate scheduled client meetings, Technology Business Reviews, internal meetings, and occasional networking or client events.

Key Responsibilities:

Client Relationship Management

Serve as the primary business relationship contact for assigned clients.
Develop strong relationships with business owners, executives, managers, and key decision-makers.
Maintain proactive and consistent communication with clients.
Learn each client's business, goals, challenges, growth plans, and technology priorities.
Monitor client satisfaction and identify concerns before they become larger problems.
Advocate for clients internally and coordinate with CMIT team members when issues require additional attention.
Ensure client commitments and follow-up items are completed.

Technology Business Reviews

Schedule, prepare for, and conduct Technology Business Reviews with assigned clients.
Review technology performance, cybersecurity, upcoming needs, projects, budgeting considerations, and strategic priorities.
Work with CMIT's technical team to develop technology roadmaps and recommendations.
Translate technical recommendations into clear business terms.
Help clients prioritize technology investments based on business needs, risk, and budget.
Document decisions, recommendations, opportunities, and follow-up items.

Client Retention

Maintain strong relationships designed to maximize client satisfaction and retention.
Identify clients who may be dissatisfied or at risk and communicate concerns promptly to CMIT leadership.
Develop action plans to address client concerns.
Assist with service agreement renewals and contract discussions.
Reinforce CMIT's value as a trusted technology partner.
Ensure clients understand the services, protections, and resources included in their relationship with CMIT.

Account Growth

Identify opportunities to provide additional value to existing clients.
Recognize needs related to cybersecurity, cloud solutions, compliance, managed services, hardware, software, consulting, projects, and other technology services.
Coordinate with technical resources to develop appropriate solutions and proposals.
Present recommendations and proposals to clients in clear business language.
Follow up on outstanding proposals and recommendations.
Help clients plan and budget for future technology investments.
Identify opportunities created by client growth, new employees, additional locations, changing regulatory requirements, or evolving technology needs.

Internal Coordination

Work closely with CMIT leadership, Service Delivery, engineering, and technical teams.
Communicate client expectations, concerns, priorities, and upcoming changes internally.
Participate in periodic internal account-review meetings.
Coordinate technical resources when assessments, recommendations, projects, or escalations are required.
Help ensure alignment between what clients expect and what CMIT delivers.

Documentation & Follow-Up

Maintain accurate client contacts, meeting notes, activities, opportunities, and follow-up tasks in Autotask.
Document Technology Business Reviews and action items.
Maintain current account plans and technology roadmap information.
Consistently follow up on client commitments, recommendations, proposals, and outstanding decisions.
Ensure important client requests and opportunities do not fall through the cracks.

Performance Expectations

Success in this position will be measured by:

Client retention
Client satisfaction
Completion of scheduled Technology Business Reviews
Quality and consistency of client communication
Growth within existing client accounts
Recurring revenue growth from assigned accounts
Account renewal success
Identification and conversion of account-growth opportunities
Timely completion of client follow-up
Accurate documentation in Autotask
Reduction of preventable client escalations

Because this is a part-time position, performance will be based primarily on results, client coverage, and completion of responsibilities rather than hours worked.

Qualifications

4+ years of experience in account management, customer success, relationship management, consultative sales, or another client-facing role.
Experience with managed IT services, technology, cybersecurity, telecom, SaaS, professional services, or other B2B services strongly preferred.
Ability to develop trusted relationships with business owners and executives.
Strong communication, presentation, listening, and relationship-building skills.
Ability to communicate technology recommendations in practical business terms.
Strong organization, follow-through, and time-management skills.
Ability to manage multiple client relationships and priorities.
Comfortable working independently while collaborating with technical and operational teams.
Experience using CRM or professional-services software; Autotask experience is preferred.
Valid driver's license and reliable transportation for local client meetings.

Desired Personal Characteristics

The ideal candidate is:

Relationship-driven and genuinely interested in helping clients succeed.
Proactive rather than reactive.
Professional, confident, personable, and approachable.
An excellent listener.
Naturally curious and willing to ask thoughtful questions.
Highly organized and dependable.
Consistent with follow-up.
Comfortable having difficult conversations when necessary.
Accountable for commitments and results.
Able to balance excellent client service with CMIT's business objectives.
Comfortable working independently and managing their own schedule.
Motivated by both client success and company growth.

Schedule

This is a part-time position of approximately 20–25 hours per week.

The schedule may include a combination of:

Time in the CMIT office
Client-site meetings
Technology Business Reviews
Remote administrative and follow-up work
Internal team meetings
Occasional client or community events

Some flexibility in scheduling will be required based on client availability and business needs.

Compensation & Benefits

Competitive part-time base compensation
Performance-based incentive compensation tied to client retention and account growth
Mileage reimbursement for approved business travel
Professional development and training opportunities
Additional benefits as applicable under company policy

About CMIT Solutions

CMIT Solutions provides managed IT services, cybersecurity, cloud solutions, compliance support, technology consulting, and responsive technical support to small and midsized businesses.

Pay: $30.00 - $45.00 per hour

Benefits:

Flexible schedule
Professional development assistance

Work Location: In person

Quick Apply

Refine Your Search

customer success manager jobs in id

Client Success & Strategy Manager

Pharmacy Account Manager

Remote Dental Account Manager

Director of Customer Success - (Mid-Market) - 1034

Customer Success Manager (AM I) - 1031 - MOSCOW, ID

Account Manager, Higher Education

Customer Success Representative

Global Tax Technology Customer Success and Strategy Leader, Senior Manager

Technical Account Manager

Strategic Account Manager / Sales Engineer

Account Manager I - 1035

Global Account Manager

Strategic Account Manager - 1057 - MOSCOW, ID

Account Manager - State Farm Agent Team Member

Account Manager - State Farm Agent Team Member

Account Manager - State Farm Agent Team Member

Account Manager, Digital Marketing

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