Top 7 Helpdesk support Jobs in Idaho Falls, Id

Helpdesk Manager
Elevated Networks LLC —Idaho Falls, ID
- From $55,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
Quick Apply
1d
IT Specialist
Volm Companies —Idaho Falls, ID
- $23.85 - $28.62 an hour
- Full-time
- Ability to walk for extended periods
- Writing skills
- Mid-level
- Profit sharing
- Health savings account
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Corporate Information Technology Director
Volm Companies —Idaho Falls, ID
- Full-time
- Computer science
- Clean driving record
- Computer Science
- Profit sharing
- Health savings account
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Helpdesk Manager

Elevated Networks LLC
Idaho Falls, ID

Quick Apply

Job Details

Full-time
From $55,000 a year
1 day ago

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance

Qualifications

Cloud identity and access management (IAM)
Managing technical support teams
Customer communication
Wireless networking
Managing teams in a customer support role
Tooling
Team leadership
Windows
Network infrastructure
VLAN
Supervising experience
Cloud service support
Networking equipment (troubleshooting support)
Active Directory management
Ticketing system technical support

Full Job Description

Help Desk Manager
Elevated Networks
On-site | Offices in Idaho Falls, ID · Lehi, UT · St. George, UT · Dallas, TX
Salary Range: $50,000 – $65,000 per year (based on experience)

About Elevated Networks

Elevated Networks is a growing Managed Service Provider (MSP) with customers in 31 states. We have offices in Idaho Falls, ID, Lehi, UT, St. George, UT, and Dallas, TX. We specialize in network infrastructure (enterprise wireless, fiber, LTE failover, firewalls, structured cabling), Microsoft 365 and identity management, cybersecurity, backups, and proactive managed services. We run a professional, no-nonsense operation focused on reliable service, strong client relationships, and continuous improvement.

Position Overview

We are hiring a Help Desk Manager to lead our front-line technical support team. This role is responsible for the day-to-day performance, quality, and efficiency of the help desk while ensuring tickets are resolved accurately and clients receive excellent service. You will manage technicians, enforce processes, drive ticket metrics, and escalate complex issues appropriately. This is a hands-on leadership position — you will still touch tickets and technical problems while building and coaching the team.

This is an on-site position. No remote work is available.

Key Responsibilities

Lead, coach, and manage the help desk / Tier 1–2 support team (hiring, training, performance reviews, scheduling, and accountability)
Own ticket queue health: response times, resolution times, SLAs, backlog, and customer satisfaction
Enforce and refine help desk processes, documentation standards, and escalation paths within our PSA/ticketing system
Handle escalated technical issues (networking, Microsoft 365, identity management, security tools, backups, etc.) and coordinate with senior engineers when needed
Monitor and report on help desk KPIs; identify trends and drive continuous improvement
Maintain high client communication standards — clear, professional, and proactive
Support after-hours/on-call rotation structure and ensure coverage
Collaborate with leadership on staffing needs, tooling, and process improvements
Help maintain knowledge base articles and internal documentation

Required Qualifications

4+ years of IT support / MSP help desk experience, with at least 1–2 years in a lead or supervisory role
Strong technical Foundation in:
- Windows environments and Microsoft 365 administration- Networking fundamentals (TCP/IP, VLANs, Wi-Fi, firewalls)- Identity and directory management (Azure AD / Entra ID or similar)- Common MSP tools (PSA and RMM experience preferred)
Proven ability to manage people, set expectations, and hold a team accountable
Excellent written and verbal communication skills
Ability to stay calm and professional under pressure
Experience working in a fast-paced MSP environment

Preferred Qualifications

Experience managing a help desk of 3+ technicians
Familiarity with enterprise wireless platforms, next-generation firewalls, endpoint detection & response (EDR), and backup/disaster recovery solutions
Industry certifications (CompTIA A+, Network+, Microsoft, ITIL, etc.)
Experience with documentation systems and knowledge base management

Compensation & Benefits

Base salary: $55,000 – $65,000 depending on experience and demonstrated leadership ability
Competitive benefits package (details discussed during interview process)
Opportunity for growth as the company continues to scale
Work with a stable, long-standing MSP that values technical competence and accountability

Pay: From $55,000.00 per year

Benefits:

Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

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helpdesk support jobs in idaho falls, id

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