Top 17 Bilingual customer service manager Jobs in Illinois

Service Center Technical Lead
AAOS —Rosemont, IL
- $83,000 - $86,000 a year
- Hybrid work
- Spanish
- Computer Science
- 5 years
Quick Apply
10d
Key Account Manager - Airline Catering
Confidential —Schiller Park, IL
- $68,000 - $72,000 a year
- Full-time
- Bilingual
- Mid-level
- 3 years
- Health savings account
- Disability insurance
Quick Apply
3d
Client Onboarding Manager
SpotOn —Chicago, IL
- $77,900 - $100,000 a year
- Full-time
- Hybrid work
- Spanish
- English
- 3 years
- Commuter assistance
- Paid parental leave
Quick Apply
Overnight Customer Care Supervisor
Roto-Rooter Services Company —Lombard, IL
- $23 - $26 an hour
- Overtime
- Bilingual
- Mid-level
- Residential
- Profit sharing
- Paid training
Customer Service Manager - State Farm Agent Team Member
Nicholas Jones - State Farm Agent —Arlington Heights, IL
- $40,000 - $60,000 a year
- Full-time
- Bilingual
- Mid-level
- Office
- Paid time off
- Opportunities for advancement
Quick Apply
Customer Care Manager - State Farm Agent Team Member
Ryan Williams - State Farm Agent —Chicago, IL
- $50,000 - $65,000 a year
- Full-time
- Spanish
- English
- Office
- Paid holidays
- Health insurance
Quick Apply
Customer Experience Manager
YMCA of Metropolitan Chicago —Lake Zurich, IL
- From $43,888 a year
- Weekends as needed
- Spanish
- Sales
- Marketing
- Paid holidays
- Dental insurance
Quick Apply
Customer Care Team Lead Bilingual Spanish
PLS —Melrose Park, IL
- $20 an hour
- Evenings as needed
- Spanish
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Bilingual Call Center Rep Lead
OPUS INSPECTION TECHNOLOGIES INC —Lombard, IL
- $22 - $24 an hour
- Spanish
- Microsoft Outlook
- Computer literacy
Quick Apply
Customer Experience Manager
BostonFAM d.b.a Ashley | Furniture & ApplianceMart —Rockford, IL
- From $21 an hour
- Weekends as needed
- Spanish
- Management
- Computer literacy
- Wellness program
- Paid parental leave
Quick Apply
Senior Care Supervisor
Healthcare Plus —Chicago, IL
- $19 - $20 a year
- Email
- Bilingual
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
4d

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Client Service Manager
Gallagher —Rolling Meadows, IL
Support your team in addressing client risk management needs through consultative conversations and personalized strategies.
$61,500 - $102,500 a year
12d
Manager, Customer Support
Applied Systems, Inc. —Chicago, IL
Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers.
$75,000 - $105,000 a year

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Workplace Solutions - Quality Assurance Specialist (Service Desk)
JPMorganChase —Columbus, OH
The QA Specialist will monitor inbound/outbound calls and written interactions (email/tickets) to evaluate professionalism, technical accuracy, customer service…
5d
Client Support Manager
Keep it Simple Storage —Columbus, OH
Clearing the client inbox and knocking out a few lock-troubleshooting calls. A reliable internet connection and a quiet, professional space to take calls from.
$18 - $25 an hour
Quick Apply
12d

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bilingual customer service manager jobs near illinois

Service Center Technical Lead

AAOS -
Rosemont, IL

Quick Apply

Job Details

$83,000 - $86,000 a year
10 days ago

Qualifications

Performance dashboard reports
Data integrity assurance
Dashboard development
Spanish
AI use case identification
Data visualization software proficiency
Project management experience in technology
Automation
Data validation techniques
Business intelligence report generation
Dashboard creation support
Metrics Reporting
Microsoft Dynamics 365
Data quality management
Data integrity and documentation
Business intelligence tools
Productivity software
AI-driven automation
Cross-functional collaboration
Associate's degree
Technical Proficiency
Data analytics technologies
Cross-functional communication
Microsoft Dynamics

Full Job Description

You are the person people turn to when they need an answer, a solution, or a better way forward. You have a natural curiosity that drives you to figure out why something is not working and how it can be improved. You enjoy helping people, but you are just as excited by the systems, technology, and processes that power a great customer experience. Whether you are troubleshooting a complex issue, improving a workflow, cleaning up data, or identifying a smarter way to get things done, you are always looking for opportunities to make life easier for others. You connect the dots, solve problems with confidence, and take pride in creating seamless experiences while keeping everything running smoothly behind the scenes.

If this sounds like you, please read on!

Serves as the primary technical point of contact for member and customer inquiries across phone, email, and web, resolving orders, payments, subscriptions, CME, and registration needs efficiently within D365 Customer Service.
Administers and optimizes D365 Customer Service, including queues, routing, case workflows, SLAs, metrics, and dashboards, to ensure timely, high-quality resolution and reporting.
Applies AI-enabled tools such as case summarization, agent assist, and knowledge suggestions to accelerate resolution; reviews and validates AI outputs; and continuously improves knowledge content.
Troubleshoots complex technical, access, and system issues across AAOS platforms, including the website, mobile apps, CME/MOC, and online products, escalating and coordinating cross-functionally to drive resolution within SLA.
Safeguards CRM and AMS data integrity by maintaining accurate records, managing membership transitions and weekly exception reviews, and eliminating duplicate or outdated data.
Identifies and drives processes, workflow, and automation improvements that enhance the member experience and reduce repeat issues.
Promotes Academy products and programs through cross-selling and outreach and represents the Academy at the Annual Meeting and select events in a sales/service capacity.
Supports the Service Center Team Lead with general onboarding and training for Customer Service staff.
Trains the Service Center team on new system features, automation, and AI capabilities.
Performs general departmental administrative tasks, including distributing department mail, assisting with member correspondence, and preparing member applications for scanning and processing.
Supports member-facing service activities across membership records, CME needs, website access, online products, and related issue resolution to ensure accurate, timely, and positive member experience.

Travel:

Up to 5 days per year

Qualifications:

Required:

Experience administering D365 Customer Service, including queues, routing, forms, views, workflows, metrics, and dashboards, with hands-on use of AI-enabled features such as case summarization, agent assist, and knowledge suggestions.
Strong technology aptitude and eagerness to adopt AI-assisted tools, automation, and analytics tools in a fast-changing environment.
Demonstrated proficiency with CRM and Association Management Systems, with a focus on data integrity
Proven ability to troubleshoot complex issues and coordinate cross-functionally to drive resolution and follow-up
Associate’s degree, plus five or more years of customer service experience with progressive levels of responsibility.
Polished written and verbal communication paired with strong organizational, project management, and attention-to-detail skills
Adaptable, team-first mindset that thrives in a fast-paced, collaborative environment
Proficiency in Microsoft Office Suite, Power Platform, Excel reporting, D365 dashboards, and/or Power BI.
Bilingual proficiency in Spanish and a basic understanding of membership organizations

Desired:

Degree in business, information systems, computer science, or a related field.
Microsoft Dynamics 365 or Power Platform certification, or equivalent hands-on configuration experience
Association or medical society experience.
Experience with Copilot or other AI assistants in a service setting, including prompt use and validation of AI-generated responses
Ability to build and interpret reports and dashboards to surface trends and inform service improvements
Experience curating knowledge base content to improve self-service and resolution quality
Interest in and aptitude for supporting a blended team of service professionals and AI-enabled agents

Salary Range: $83,000-$86,000, depending on qualifications and experience.

Ready to put your problem-solving skills to work? Apply today and help shape the future of member service through innovation, technology, and exceptional customer support. Please share the following:

Clearly communicate why you are the ideal candidate for this role, providing specific examples and experiences as proof points.
Resumes must be accompanied by a cover letter with salary expectations to be considered.

Please note: This hybrid position is based in Rosemont, Illinois and requires the ability to commute to the office at least twice per week. Applicants must be authorized to work in the United States on a full‑time basis without the need for current or future employer sponsorship. AAOS does not sponsor, and will not sponsor, Applicants or employees for purposes of obtaining or maintaining Work Authorization.

Quick Apply

Refine Your Search

bilingual customer service manager jobs in illinois

Service Center Technical Lead

Key Account Manager - Airline Catering

Client Onboarding Manager

Overnight Customer Care Supervisor

Customer Service Manager - State Farm Agent Team Member

Customer Care Manager - State Farm Agent Team Member

Customer Experience Manager

Customer Care Team Lead Bilingual Spanish

Bilingual Call Center Rep Lead

Customer Experience Manager

Senior Care Supervisor

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