Top 4706 Member experience specialist Jobs in Illinois

Member Resource Center Specialist (MRCS)
SEIU HCII —Chicago, IL
- $46,335 - $51,572 a year
- Extended hours
- Word processing
- Computer literacy
- Writing skills
- Paid training
- Health insurance
Quick Apply
Healthcare Documentation Specialist
RLDatix —Chicago, IL
- Email
- Remote
- Research
- Mid-level
- Paid holidays
- Disability insurance
7d
Customer Experience Specialist I
National Council of State Boards of Nursing —Chicago, IL
- $43,000 - $48,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Associate's degree
- 2 years
Quick Apply
Remote Customer Onboarding Support Specialist
Spotter —Lemont, IL
- Remote
- English
- Organizational skills
- Communication skills
Quick Apply
1d
Hospitalist Physician
Best Practices Inpatient Care —Arlington Heights, IL
- $225,000 a year
- Full-time
- Medicine
- Inpatient
- Mid-level
- Health insurance
Quick Apply
Fully Licensed Mental Health Therapist
LifeThrive —Marion, IL
- $52,000 - $170,000 a year
- Full-time
- Background check
- LMFT
- Licensed Clinical Social Worker
- Health savings account
- Paid holidays
Quick Apply
Quality Assurance Specialist
Henry Booth House —Chicago, IL
- From $60,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Home Visiting Family Specialist - (PI)
Henry Booth House —Chicago, IL
- $40,000 - $50,000 a year
- Weekends as needed
- Bilingual
- Background check
- Up to 50% travel
- Mileage reimbursement
- Health insurance
Quick Apply
BILINGUAL FAMILY SUPPORT SPECIALIST
Children s Home Association of Illinois —Peoria, IL
- $21.81 - $22.76 an hour
- Weekends as needed
- High school diploma or GED
- Driver's License
- Children
- Paid holidays
- Disability insurance
Quick Apply
Fitness Specialist
Power Wellness —Geneva, IL
- $15 - $17 an hour
- Part-time
- Computer literacy
- Bachelor's degree
- Computer skills
Quick Apply
10d
Home Health Physical Therapist (PT) PRN
Elara Caring —Bloomington, IL
- Up to $70 per point
- Part-time
- Background check
- Management
- Up to 50% travel
- Paid holidays
- Health insurance
Quick Apply
Special Education Teacher
Ombudsman Educational Services —Waterman, IL
- $60,000 - $80,000 a year
- Full-time
- School experience
- Classroom
- Experience working with individuals with disabilities
- Health savings account
- Paid holidays
Quick Apply
Sleep Medicine Physician
The Center for Sleep Medicine —Libertyville, IL
- $225,000 - $325,000 a year
- Part-time
- Background check
- BC/BE
- Travel
- Disability insurance
- Health insurance
Quick Apply
Community Growth & Revenue Specialist
Fluffy Feather Farm —Harvard, IL
- $50,000 - $75,000 a year
- Weekends as needed
- Hybrid work
- Mid-level
- Office
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
Implementation Specialist
Dober —Woodridge, IL
- From $75,000 a year
- Full-time
- Hybrid work
- Background check
- Microsoft Excel
- Software troubleshooting
- Health savings account
- Health insurance
Quick Apply
Senior Credit Administration Specialist
QCR Holdings, Inc. —Moline, IL
- $61,000 a year
- Full-time
- 7 years
- Office
- Finance
- Health savings account
- Employee stock purchase plan
Quick Apply
Fitness Specialist/Personal Trainer
Power Wellness —Huntley, IL
- $24 - $34 an hour
- Part-time
- Computer literacy
- Bachelor's degree
- Computer skills
Quick Apply
Lead Teacher for multiple classrooms
The Sapling School —Grayslake, IL
- $17.00 - $19.50 an hour
- Part-time
- Classroom
- Mid-level
- Math
- 401(k)
- Paid time off
Quick Apply
3d
Class A Delivery Specialist
Refreshment Services Pepsi —Decatur, IL
- $29.25 an hour
- Full-time
- Background check
- Management
- Customer service
- Paid training
- Health insurance
Quick Apply
7d
Talent Acquisition Specialist
BATAVIA CONTAINER INC —Batavia, IL
- $55,000 - $70,000 a year
- Microsoft Excel
- Microsoft Outlook
- Pass drug screening
Quick Apply

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Member Resource Center Specialist (MRCS)

SEIU HCII -
Chicago, IL

Quick Apply

Job Details

Full-time
$46,335 - $51,572 a year

Benefits

Paid training
Health insurance
Dental insurance
401(k)
Paid time off
On-the-job training
Parental leave
Vision insurance

Qualifications

Word processing
Writing skills
Employee relationship building
Union relations
Labor contracts
Typing
Productivity software
Community relationship building
Experience working with individuals from underserved communities
Team motivation (leadership skill)

Full Job Description

Join Our Team as a Member Resource Center Specialist!

Are you a great communicator with a passion for helping others? Do you thrive in a fast-paced environment where every call is an opportunity to make someone's day better? Do you have call center experience? If so, we want YOU on our team!

SEIU Healthcare IL IN MO KS is a dynamic, action-oriented union representing 95,000 healthcare and child care workers throughout Illinois, Indiana, Missouri, and Kansas. We believe in a society defined by freedom and justice, where we can all have quality education, health care and jobs, and where we all can live a full and plentiful life of our choosing. SEIU HCIIMK's mission is to organize together to build power and demand and win social and economic justice for our communities.

Purpose:
The Member Resource Center Specialist (MRCS) is expected to operate in the Member Resource Center (MRC) as part of its day-to-day operations. The MRCS will also work closely with union officers, staff, and leaders to communicate with union members about union programs and current issues.

Location: Chicago, Illinois

Duties and Responsibilities:
The Member Resource Center Specialist performs a wide range of duties, which may vary according to Member Resource Center needs. Examples of those duties and responsibilities are listed below:

Answering and effectively assisting members via phone calls, emails, faxes, and/or mail inquiries.
Ensuring the productive and proper documentation of call content using SEIU HCII's computer system and phone software.
Researching, problem solving, and assisting members to understand their membership dues and COPE deductions, along with payroll calculations.
Acting on every opportunity to effectively communicate with members in order to increase membership, COPE and member support for campaigns.
Communicating in a proactive manner about membership benefits to ensure member retention.
Answering basic questions about collective bargaining contracts, other union programs, marketing materials, services, and union events.
Providing proper information and referrals to programs outside of the union.
Probing with the intent to ensure appropriate case intake for filing first step and referral to specialty units on grievances.
Handling inbound and outbound registration calls for the METC. Along with researching and problem solving for the same, while assisting callers on training questions and program explanations.
Effectively communicate campaign messages and the union's vision and mission.
Building support for the union and organizing campaign efforts via phone calls, community outreach, and member events.
Assisting in the training of new staff to the MRC, Member Interns or Stewards face-to- face or via the phone.
Conducting outbound calls to Members for various reasons.
Some examples of the duties and responsibilities are listed above and described in more detail on the following pages.
Effectively communicate the Union's vision and mission
Other Duties as assigned.

Scope and Nature of Supervision:
This individual must be able to organize his or her time and develop and carry out work plans with minimum supervision or daily direction. S/he must also be able to effectively give and receive feedback, and work together with direct supervisor, peers, organizational leaders, members, and their direct staff, if applicable.

Criteria for Evaluation:
The MRCS will be evaluated on their ability and skills in assisting members to find answers and resolutions to the issues that initiated the call from the member. The MRCS will embrace the mission of SEIU HCII and the MRC and demonstrate our organization's values on a daily basis. Among other criteria, they will be evaluated on their ability to work independently in the call center answering calls with one-call resolution, maintain working relations with the members and other staff, balance conflicting demands successfully, and to carry out assigned tasks in a competent and professional manner in keeping with SEIU HCII's overall goals and expectations. On a regular basis, staff will participate in formal feedback and evaluation to include, but not be limited to Call Monitoring and Individual Statistics.

Working Conditions:
The MRC may offer extended business hours. Initial service hours will be from 8:30 a.m. to 5:00 p.m. CST. Staffing will consist of different shifts, with possible weekend hours, and with anticipated extended hours in the future.

Other Expectations:
The MRCS is expected to have an understanding of the union contracts being administered through SEIU HCIIMK. The MRCS is expected to lead by example. The MRCS must be able to work with racially and ethnically diverse workers in both cities and in rural areas. They must be able to respect, learn from, and lead women, people of color and low-wage workers and others. All staff are expected to respect the processes of the organization and to work within the framework of the organization to resolve internal disputes and issues.

Key Qualification Criteria:

Demonstrated understanding of the organizing model and how it can be used to empower members and ensure superior outcomes in the workplace.
Demonstrated ability to formulate and meet measurable performance goals.
Must have excellent typing and writing skills for numerous forms of communications including business letters and other correspondence.
Excellent interpersonal and communication skills as demonstrated by the ability to relate, establish, and cultivate respectful relationships with people from diverse backgrounds.
Ability to lead, motivate and inspire others and participate in key union organizing activities even in the face of employer opposition and intimidation (i.e. building organizing committees, member to member organizing, actions, etc.)
Sound interpersonal and communication skills including the ability to work with people from diverse backgrounds.
Desire to learn about labor history, collective bargaining, organizing models and other relevant information, and ability to support others in doing the same.
Must be able to handle multiple priority projects simultaneously and meet established deadlines and remain accountable to leaders, senior staff, and organizational goals.
Good and ethical judgment. Willingness to take initiative, to work with a team.
Basic working knowledge of Microsoft Office, databases, and Internet

Physical Requirements:

Participate in Member Events in a customer service type capacity. This may include, but not be limited to:
Assisting members at the Check-in Desk, by sitting or standing and checking members in for the event.
Directing member traffic, which requires standing for a limited time and pointing members in the right direction for the event.
Event setup and/or clean-up, which may require decorating a room, setting up chairs, or throwing away plates, napkins, and completing general clean-up.

Salary and Benefits:

Hourly, non-exempt position is competitive and commensurate with experience. Target compensation is between $46,335 - $51,572 annually. Company-paid Benefits are included.

SEIU Healthcare Illinois & Indiana is an equal opportunity employer; people of color and women are encouraged to apply.

Job Type: Full-time

Benefits:

401(k)
Dental insurance
Health insurance
On-the-job training
Paid time off
Parental leave
Vision insurance

Shift:

Day shift

Work Location: In person

Quick Apply

Refine Your Search

member experience specialist jobs in illinois

Member Resource Center Specialist (MRCS)

Healthcare Documentation Specialist

Customer Experience Specialist I

Remote Customer Onboarding Support Specialist

Hospitalist Physician

Fully Licensed Mental Health Therapist

Quality Assurance Specialist

Home Visiting Family Specialist - (PI)

BILINGUAL FAMILY SUPPORT SPECIALIST

Fitness Specialist

Home Health Physical Therapist (PT) PRN

Special Education Teacher

Sleep Medicine Physician

Community Growth & Revenue Specialist

Implementation Specialist

Senior Credit Administration Specialist

Fitness Specialist/Personal Trainer

Lead Teacher for multiple classrooms

Class A Delivery Specialist

Talent Acquisition Specialist

I want to receive the latest job alert for member experience specialist in illinois

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