Top 4071 Service advocate Jobs in Illinois

Director of Legal Operations and Services
Confidential —Chicago, IL
- $85,000 - $110,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Mentoring
- Recruiting
- Health savings account
- Paid holidays
Quick Apply
6d
Strategic Account Manager
C.H. Robinson —Chicago, IL
- $89,100 - $140,800 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Bachelor's degree
- Paid parental leave
- Health savings account
Practice Innovation Product Specialist
Onward Search —Chicago, IL
- $140,000 - $160,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- 4 years
Sr HR Representative
DHL —Aurora, IL
- $70,000 - $115,000 a year
- Full-time
- 3 years
- Bachelor's degree
- Recruiting
- Health insurance
- Dental insurance
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6d
Legal Coordinator
ALTO USA LLC —Oak Lawn, IL
- $62,000 - $73,000 a year
- Weekends as needed
- Hybrid work
- Customer service
- Writing skills
- Mid-level
- Mileage reimbursement
- Paid holidays
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Advocate
Gallagher —Rolling Meadows, IL
- $62,500 - $122,000 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid parental leave
- Health savings account
Billing Coordinator - Employee Benefits
Alliant Insurance Services —Illinois
- $31.75 - $35.89 an hour
- Full-time
- Remote
- Mid-level
- Office
- Finance
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University Ombuds
Northeastern Illinois University —Chicago, IL
- $115,000 - $125,000 a year
- Full-time
- Background check
- Mid-level
- Master's degree
- Health insurance
- Dental insurance
Senior Specialist, Employee Relations - Investigations
Ford Motor Company —Chicago, IL
- $99,100 - $166,200 a year
- Online Application
- Hybrid work
- 3 years
- Master's degree
- Bachelor's degree
- Paid parental leave
- Paid holidays
Sr Mgr,Patient Experience
Oak Street Health —Illinois
- $82,940 - $182,549 a year
- Full-time
- Remote
- Management
- Adults
- Older adults
- Health insurance
- Dental insurance
Service Design Analyst
HUB International —Chicago, IL
- $100,000 - $120,000 a year
- Full-time
- Mid-level
- 3 years
- Analysis skills
- Disability insurance
- Health insurance
7d
Hospital Liaison
Serenity Estates of Lincolnshire —Lincolnshire, IL
- $80,000 - $100,000 a year
- Full-time
- Sales
- Hospital
- Mid-level
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Senior Advisor - Affordability Strategy - Hybrid
The Cigna Group —Chicago, IL
- $119,600 - $199,300 a year
- Online Application
- 6 years
- Bachelor's degree
- Organizational skills
- Paid holidays
- Health insurance
Citizens Advocate 26-27
Office of the Illinois Attorney General —Chicago, IL
- $299 - $653 a month
- Full-time
- Research
- Mid-level
- Communication skills
- Disability insurance
- Health insurance
13d
Case Manager
Rehab Without Walls Neuro Rehabilitation —Downers Grove, IL
- $72,800 - $85,280 a year
- Full-time
- Nursing
- Licensed Clinical Social Worker
- Mid-level
Student Advocate Manager
North Cook Intermediate Service Center & Regional Office of Education —Mount Prospect, IL
- $65,000 - $85,000 a year
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
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Associate Client Advocate
WTW —Chicago, IL
- $90,000 - $120,000 a year
- Full-time
- Mid-level
- Analysis skills
- Presentation skills
- Paid jury duty
- Health savings account
13d
Adjunct Faculty, Special Education
Lewis University —Romeoville, IL
- $821 an hour
- Teaching Certification
- Mid-level
- Master's degree
Adjunct Faculty, Early Childhood Education
Lewis University —Romeoville, IL
- $821 an hour
- Classroom
- Spanish
- English
Employee Relations Specialist
Endeavor Health —Skokie, IL
- $32.60 - $48.90 an hour
- Full-time
- Word processing
- Writing skills
- Mid-level
- Free parking
- Wellness program

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service advocate jobs near illinois

Director of Legal Operations and Services

Confidential
Chicago, IL

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Job Details

Full-time
$85,000 - $110,000 a year
6 days ago

Benefits

Health savings account
Paid holidays
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Parental leave
Vision insurance
Life insurance
Paid sick time

Qualifications

Staff supervision
Immigration law
Immigration case experience
Managing legal teams
Team development
Hiring
Schedule management
Mentoring
Law office experience
Productivity software
Legal case management
Document management systems
Immigration support
Process management
Senior leadership

Full Job Description

Director of Legal Operations & Services

Reports To: Head of Client Services

Location: Chicago, IL Metro Area (In Chicago: Hybrid - 2 to 3 days in-office per week, Fully Remote outside of Chicago)

Employment Type: Full-Time, Exempt

Please Note: Search is currently confidential.

About The Firm

We are a Chicago-based corporate immigration law firm committed to being the next generation immigration solutions provider. Founded in 2014, the firm leverages technology, a service-oriented mindset, and a compassionate approach to help high-growth corporations scale their immigration programs, increase access to talent, and expand into new markets. We have a proprietary platform that powers transparent, fast, and secure case management across our client base.

Position Summary

The Director of Legal Operations & Services is a senior operational leadership role responsible for the performance, development, and day-to-day management of the firm's legal services support team. This person serves as the operational backbone of the firm's legal service delivery ensuring that paralegals are hired, trained, deployed, and supported to work at peak efficiency on behalf of the firm's corporate immigration clients.

The majority of this work is not a practicing paralegal role. The ideal candidate brings deep corporate immigration paralegal expertise, which they now channel into building and leading a high-performing team rather than carrying their own caseload. They will work cross-functionally with attorneys, firm leadership, and the finance team to ensure the paralegal operation runs effectively and in alignment with the firm's business goals.

Key Responsibilities

Team Leadership & Staff Management

Recruit, hire, onboard, and retain legal services support staff across all experience levels; partner with HR on job descriptions, offer letters, and compensation benchmarking
Conduct regular performance reviews, establish development plans, and manage performance improvement processes when necessary
Serve as the primary escalation point for paralegal staff concerns, conflicts, and day-to-day management issues
Foster a culture aligned with firm values: authenticity, ownership, resilience, and growth

Training & Development

Design and maintain a structured onboarding program for new paralegals, covering immigration substantive knowledge, platform use, client communication standards, and internal workflows
Identify ongoing training needs and coordinate skills development, including updates driven by regulatory or process changes
Build clear career pathways and promotion criteria within the paralegal team

Workload & Capacity Management

Oversee assignment of cases and work distribution across the legal services support team; balance workloads to ensure quality and meet deadlines
Monitor team capacity and proactively flag resource gaps or surpluses to firm leadership
Coordinate staffing coverage for PTO, medical leave, and other absences
Collaborate with attorneys to align paralegal support with client service commitments and case timelines

Operational Oversight & Reporting

Maintain primary accountability for operational performance indicators, including resource allocation, caseload velocity, quality control metrics, and workforce projections; provide analytical oversight regarding paralegal department financial variance.
Partner with Finance to conduct monthly operational audits utilizing the finance department's centralized metric definitions to ensure data integrity and eliminate cross-departmental reporting discrepancies.
Monitor key performance indicators including case throughput, turnaround times, error rates, and team utilization; present findings to firm leadership
Identify and drive continuous improvement initiatives in paralegal workflows, quality control, and technology utilization
Ensure consistent adherence to firm policies, quality standards, and compliance requirements across the paralegal team

Client Services Alignment

Maintain a service-first operational culture that supports the firm's high-expectation client relationships
Work with attorneys to ensure paralegal work product meets client expectations for accuracy, speed, and communication
Serve as an internal advocate for operational improvements that enhance the client experience

Qualifications

Required:

Bachelor's degree or paralegal certificate from an ABA-approved program
5+ years of corporate immigration applicable law firm services experience, with demonstrated expertise in employment-based matters (H-1B, L-1, TN, O-1, PERM, I-140, adjustment of status, etc.)
Experience at a law firm of comparable size or high-growth immigration firm.
2+ years in a supervisory, lead, or senior paralegal role with direct management or mentorship responsibilities
Proven ability to manage team performance, deliver feedback, and navigate personnel matters professionally
Strong organizational skills and ability to manage multiple priorities simultaneously in a deadline-driven environment
Excellent interpersonal and communication skills; comfortable working with attorneys, staff, and leadership
Proficiency with immigration case management software and standard office tools (Microsoft Office, document management platforms)

Preferred

Familiarity with operational data, reporting, and departmental budgeting, even in a secondary capacity
Experience with proprietary immigration platforms or CRM/workflow tools
Exposure to process improvement, project management, or legal operations frameworks

The firm offers a comprehensive package commensurate with experience and in line with the firm's commitment to attracting and retaining top talent.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay: $85,000.00 - $110,000.00 per year

Benefits:

401(k)
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid holidays
Paid sick time
Paid time off
Parental leave
Vision insurance

Work Location: Hybrid remote in Chicago, IL 60601

Quick Apply

Refine Your Search

service advocate jobs in illinois

Director of Legal Operations and Services

Strategic Account Manager

Practice Innovation Product Specialist

Sr HR Representative

Legal Coordinator

Advocate

Billing Coordinator - Employee Benefits

University Ombuds

Senior Specialist, Employee Relations - Investigations

Sr Mgr,Patient Experience

Service Design Analyst

Hospital Liaison

Senior Advisor - Affordability Strategy - Hybrid

Citizens Advocate 26-27

Case Manager

Student Advocate Manager

Associate Client Advocate

Adjunct Faculty, Special Education

Adjunct Faculty, Early Childhood Education

Employee Relations Specialist

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